Cosy Club Opiniões 199

Cosy Club Durham. Visited Cosy Club Durham after visiting the cinema with my family. Ordered a bottle of Merlot from the wine menu. The brought a very cheap wine to the table which was not what was advertised. It was sent back, this was the sort of wine id expect to get from the bottom shelf of a cheap supermarket. The food when it arrived was stone cold and was also sent back. They asked if I wanted to reorder but by this time id had enough. I asked for the bill for the drinks my daughters had and left, very disappointed. Really spoiled the afternoon! Thanks Cosy Club, an absolute disaster!

Visited Cosy Club Plymouth today to give it another try after a poor experience last time. I ask to talk to the Manager as service was poor to be told the person serving us was the Manager! This time she served us again. Poor slow service, toast served on cold plate, therefore, hard and lukewarm. Coffee only half filled with liquid in a small cup. Manager again took ages to serve us even though there were only 2 other people there, she had no eye contact or personality, obviously in the wrong job! We will pick a different venue next time.

We visited the Cosy Club for lunch and were welcomed on arrival. We elected to sit in the ground floor bar and decided on our lunch selections. Unfortunately there was no one at the bar to take our order so we asked at the front of house and someone came to help. Having placed our order and obtained drinks we had to ask if someone would clear dirty coffee cups from our table which had presumably been used by previous guests. We returned to our seats and waited, and waited, and waited. A long time went by and my wife asked a female member of staff about the food and was told that as she was a Coeliac food had to be served by a manager. I wasn’t sure why this would be a an excuse for the delaying of the food but we sat and waited again. After an hour I went to find somebody and again only people I could find were at the front of house. I advising two people that we had been waiting a long time for our food. One of them said he would find out what was going on and disappeared up stairs. Another 15 minutes went by and there was no sign of any food and no one came to see us to explain.

Having at this point got fed up with waiting I again went to the front of house and told them that we had had enough and wanted a refund. I was then offered both the lunch and a refund but having waited for an hour and a half and having no confidence that any food would actually arrive, we just wanted to go. It took several attempts to calculate the refund less the drinks because I insisted that they refund the service charge. We hadn’t received any service.

It would have been nice if, by way of an apology, they had offered to refund the entire bill but they didn’t offer. They didn’t really care. If someone had bothered to keep us informed or even come back to us after we complained, it might have been different. But no one did. No one seemed to care less.

We left promising that we would cross the Cosy Club off our list of lunch venues.

My mum and I often eat here and have always been impressed with the service and the food. Today (12th may 2026)was a gorgeous experience. Our waiter Connor from the Milton Keynes branch had a service with a smile, he was attentive and had just wonderful manners! Connor was such a gentleman and pulled out my chair before I sat down which took me by surprise as I haven’t had anyone do that for me in years nor have I witnessed this when out and about! Great service seems to be hard to come by lately and just so grateful for this place. Food is excellent and well priced too. We will be back again! This is how you get repeat customers! Thanks again Cosy Club!

lovely waiter called Reece, we had a group of 11 and felt very accommodated the whole time. Thank you so much!

First visit to a Cosy Club (Bournemouth). Had an excellent time the food was excellent as was the service we received. All in all a very nice experience! Our host Ash made the experience all the better, she looked after us very well?

Visited the Plymouth restaurant today and was to say disappointed, the place empty but everyone who came after seemed to be sat to close together , the lunchtime menu was very limited on brunch style choices , then to top the lot we had a 10 % service charge added to our bill which we should of had a choice as I felt I earn the money and if I wanted to would leave a tip , will definitely won’t return

We attended today for Mothers Day. We had breakfast. the restaurant was very busy. Prompt service with drinks & food. One of us was Gluten Free and that order was taken and then delivered separately to avoid contamination. Staff were friendly. Loved the complimentary polaroid photo that was taken as a keepsake for our lovely Mothers Day Breakfast. Mums were also given a complimentary gift bag at the end with a small bottle of Gin and a Tonic - what a lovely gesture. Lovely experience. Would definitely recommend and we will definitely come again. This is our fifth visit to the Cosy Club.

Walk in Wednesday lunchtime. Two of us and took lunch in the restaurant. Absolutely first class. Top service, excellent food and very good wine. Booked to return before we left.

We recently celebrated our engagement party on Saturday and would like to express our sincere appreciation to Kashani and her wonderful team — especially our waiter, Mateo. We hosted 30 guests, and everyone was impressed. The food was outstanding, and the service was exceptional from start to finish.

It’s a fantastic venue, highly recommended for parties and special occasions, and the pricing is very reasonable. Thank you for giving us a day we will always remember.

Me and my partner visited cosy club Norwich for Valentine’s Day on what was supposed to be a nice evening for the both of us.
Obviously we can see where this is going my partner came down with food poisoning during the night projectile vomiting leaving her unable to attend work the following day.
Not to mention the extortionate prices for the food that let’s be honest is mediocre at best.
The waiters take ages to come back to you, you wait about 1 hour between your course of meal for a portion size that probably good for a child.
The staff do not check if you are okay or offer you any more drinks unless you ask just as they walk past if not prepared to just be ignored even when they are standing behind you.

If you’d like to pay a good amount of money for food poisoning then this is the place for you. Overall I’m really delighted with the experience thankyou

After waiting 15 minutes to be served we left, other people arriving stood waiting to be seated, then they left.

I booked a table for late afternoon/ early dinner at the Nottingham restaurant
Attitide of the hostess was appalling. There was no one at the desk so we went up to the restsaurant. She told us we shouldnt have come upstairs and despite booking, there were 'walk in' customers in front of us so we would have to wait.
We were put in a small bar with only 4 tables, no customers but us and no ambience whatsoever.
Service was good and food delivered in an acceptable timeframe.
But portion size was disappointing and the diet coke was an awful cheap soda mix.
Won't be rushing back thats for sure

Visited Cosy Club in Exeter tonight with my family to celebrate my wife’s birthday.
Food was excellent, service was excellent, our server Jack, was first class. Jack was both friendly and professional, he really made us feel welcome. My only complaint was that the lighting was not great, I know this was to set the ambiance but it was a co little too dark for me. Saying that I would definitely return as everything else was first class.

First visit to Cosy Club, at St Albans.
After dropping the ball by walking away and leaving us at reception, when we had arrived on time for our booking, they recovered well.
With a spacious table and comfortable seating, Justine provided excellent service, and ensured that our drinks and food arrived at a suitable pace which made our experience very relaxing.
She endorsed the wine we chose as being her favourite, and the food was all delicious and well portioned.
We will definitely return to Cosy Club.

We visited Cosy Club Cardiff Bay on 6th December 2025 for what was meant to be my son’s birthday meal, and unfortunately the experience was extremely poor from start to finish.
After being seated, we waited around 20 minutes before anyone came over to even offer us drinks. The service throughout felt slow and disorganised, with no apology or explanation.
When our food finally arrived, it was very disappointing. The Christmas pie was disgraceful and nowhere near the standard we expected or the price charged. Overall, the food was not very good and certainly not worthy of a special occasion.
To make matters worse, we were given dessert menus, only for the waitress to return 10 minutes later to tell us we couldn’t order desserts because they needed the table for the next booking. This was incredibly frustrating and unacceptable, especially as it was a birthday celebration.
The whole evening felt rushed, poorly managed, and lacking any care for customers. What should have been a memorable birthday meal was completely ruined. We left very unhappy and will not be returning.

Lovely place, nice staff unfortunately the food was less than average. I had the Christmas pie, it looked amazing until I cut into it, basically it was just a pastry case and nothing inside so disappointing

£8.50 for 3 cold garlic prawns starter plate.
The waiter forgot my drinks - we reordered but then still the cold food came before the drinks which i had to request again.
Really underwhelming - won’t be going back.

Starter did not come as pre-ordered. Somehow lost our pre-orders and our food orders had to be taken again by the waitress. Drinks are very expensive.

Another great visit to Cosy Club Basingstoke. Very welcoming and friendly staff. They were very accommodating I’m in wheelchair so I need a table with plenty space and room so I can wheels under the table. The kitchen kindly cut up my meal as I struggle to cut things up