CountyClean Environmental Services Ltd Opiniões 

256
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Be very wary Extremely disappointed with County Clean. Would recommend to avoid. Called for simple septic tank cleaning and was verbally quoted a fixed price over the phone. No mention of any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We required a tanker to suck out one of our sewer pits, called county clean at 5.15pm on a sunday, got the email quote within minutes, responded with a purchase order and advised that tanker was on th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent company to deal with. All aspects of setting up CountyClean as our new service provider for our treatment plant were simple and easy. Our first service and desludge was carried out by very p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very efficient, reliable, friendly service and good value. CountyClean provided clear quotations for both servicing and emptying our septic tank and then carried out the work very effieciently... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de gestão de resíduos
  2. também em
  3. Estação de tratamento de esgoto
  4. Organização ambiental
  5. Serviço de drenagem
  6. Serviço de tratamento de água e esgoto

Escrito pela empresa

From sewage waste plants to oil tanks, floods, road sweepers and and emergency spills, we deliver a full service liquid waste management solution 24/7/365 for commercial and industrial businesses, public sector organisations as well as household customers across the South East of England and London. Customer care is a key focus of our environmental support services business. We support facilities managers, construction developers and individuals with responsive and planned maintenance tasks every day. For instance, we carry out grease trap empties at schools, care homes, food manufacturing plants, as well as at fast food and commercial restaurants within the hospitality industry. If it's wet and it's waste, it's a job for CountyClean Group


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

256 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(256)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Be very wary

Be very wary

Extremely disappointed with County Clean. Would recommend to avoid.

Called for simple septic tank cleaning and was verbally quoted a fixed price over the phone. No mention of any other potential charges and v quick to take credit card details. Then they lay on a massive"out-of-area" distance surcharge raising the quote by over 50% burying the fee in small print and charging to card.

Management team was then completely combative, condescending and rude. If you choose to use County Clean, check every single line of the paperwork before giving them your card details. Better yet, find a company that practices basic honesty.

10 de julho de 2026
Opinião espontânea
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Resposta da CountyClean Environmental Services Ltd

We're sorry to hear that you were dissatisfied with your experience.

We take transparency very seriously and therefore disagree with the suggestion that any charges were hidden or buried in small print. The transport charge was clearly itemised on the first page of the quotation provided to you prior to the works being carried out.

The quotation was viewed and accepted by yourself before the booking proceeded. When you later contacted us regarding the charge, our team explained the pricing and the options available to you. Following this discussion, you confirmed that you wished for the works to proceed, which they did as scheduled.

We are disappointed that you felt our communication was unsatisfactory, as this is not the standard of service we aim to provide. Nevertheless, we appreciate your feedback and will continue to review our processes to ensure our quotations and communications remain clear and transparent for all customers.

Classificada 1 em 5 estrelas

Disappointing

Disappointing. After spending almost £15,000 with CounyClean to install an entirely new blower/pump, the system failed. This was only discovered one year on after we paid a call out fee for a maintenance check. We were then notified we would have to pay for a separate call out visit, together with all repair costs and parts to fix the broken blower. Poor customer service and I wished we’d never used them.

8 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent prompt service

Excellent prompt service
Sent a contact message via website in the evening, before 0915 the next day I had a call, asked my requirements and within 30hrs the truck had emptied my tank.
Excellent knowledgeable driver, a good example to the company
Well done.

26 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Another successful septic tank suction

The driver/operator (Sean) was courteous, energetic, obliging and didn't mind me helping with the pipes (always up for new experiences, me). I'd spent two hours that morning trying to dislodge and lift the manhole cover; Sean did it in five minutes.

The whole business was executed with speed and efficiency.

23 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Something of a revelaltion !!!

John the County Clean service guy did a superb job emptying our tank. We had had a negative experience with a previous operator from a different company who used to go through the process but the tank seemed as full when he finished as it had been before he started. He fed me lines about rainwater “backing up” and so on. John not only completely emptied the tank - nothing there but a big empty tank ! - but also serviced the gully and the pipelines revealing features of the tank which I had never seen in 40 years of rodding. A completely upfront and professional job . We will continue to use County Clean as they were - represented by John - upfront, honest and entirely professional.

22 de abril de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you so much for the fantastic review! We’re thrilled to hear Jon delivered such a thorough and professional service—your kind words mean a lot to us, and we look forward to continuing to serve you.

Classificada 5 em 5 estrelas

You really couldn’t ask for more

You really couldn’t ask for more. Great service, nice people, brilliant sales team and above all a change to have a company that really does care.

22 de abril de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for the wonderful feedback! We're so glad you had a great experience—our team truly does care, and it's great to see that come through.

Classificada 5 em 5 estrelas

Quick and efficient

County Clean came as promised to pump waste from my septic tank, parking next door with next door's permission as my drive is too narrow for their tanker.
The work was done quickly and efficiently.

7 de abril de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for your kind words! We're glad everything went smoothly and efficiently—appreciate you working with us on the parking solution too!

Classificada 5 em 5 estrelas

Excellent service

We have used County Clean for several years and they always provide an excellent service; punctual, friendly, honest and reliable. Highly recommend.

7 de abril de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for your continued trust and support! We're delighted to hear you've had consistently great experiences with our team.

Classificada 4 em 5 estrelas

Extremely careful and considerate

The operative was extremely careful and considerate of our garden, flowers etc, and left no mess.

I gave four stars because despite having agreed a Wednesday visit, a tanker first came on the Monday when I was not at home.

9 de abril de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for your feedback! We're glad to hear the operative was careful and respectful of your garden.

Classificada 5 em 5 estrelas

Recommendation

From the initial contact to the actual service of the treatment plant the service was exceptional.

Everything was clearly explained nothing was too much trouble, the advice imparted was given in the best interest of the client.

The service engineer and extraction operative were very helpful and professional in their manner/approach.

I will use CountyClean for all future works and recommend them.

26 de março de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for the fantastic feedback! We’re so pleased to hear you had an exceptional experience from start to finish—your recommendation means a lot to us!

Classificada 5 em 5 estrelas

A satisfied customer

Helpful and efficient staff who did a great job. Access is difficult at our property but the team rose to the challenge without complaint.

10 de março de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you! We're glad our team could get the job done smoothly despite the access challenges—really appreciate your kind words!

Classificada 5 em 5 estrelas

Excellent service

Excellent service, collection guy was really friendly and helpful.

14 de fevereiro de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you for the kind words!

Classificada 5 em 5 estrelas

Did what they said they would...

Did what they said they would completely painlessly.

26 de março de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you so much for leaving us a 5 star review!

Our team is always available to assist you, so please do not hesitate to get in touch with us.

Classificada 5 em 5 estrelas

They came within a few days of request

They came within a few days of request. They came on time and did the job thoroughly. The operator was plesent and helpful and passed on the message that I needed a follow up call re some extra work. Very good experience.

26 de março de 2025
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Resposta da CountyClean Environmental Services Ltd

Thank you so much for leaving us a 5 star review!

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