Azad contacted me last week, and this review is based solely on that interaction. I haven’t used the platform itself, so this reflects the onboarding experience only. He was one of the most u... Ver mais
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Leia as opiniões dos outros
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... Ver mais
A empresa respondeu
I like to say thank you to Chris Seymour and Frances Sorenson-Vaz for helping me get started on the courier exchange. Both were very helpful and were happy to give their experience and knowledge... Ver mais
A empresa respondeu
Alex was very helpful got my problem sorted straight away he showed a very high level of customer service we need more people like this man. Thank you Alex top man
Informações sobre a empresa
Escrito pela empresa
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Informações de contacto
20 Northdown Street, N1 9BG, London, Reino Unido
- courierexchange.co.uk
4,2
Bom
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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Unprofessional Onboarding " Azad"
Azad contacted me last week, and this review is based solely on that interaction. I haven’t used the platform itself, so this reflects the onboarding experience only.
He was one of the most unprofessional salespeople I’ve dealt with. Overly aggressive, constantly interrupting and dismissing my questions as “arguing” when I was simply trying to understand the platform. His approach was blunt to the point of being disrespectful and completely unhelpful.
That interaction raised immediate red flags. Pricing wasn’t transparent. Only vague percentages were mentioned. I was later told it costs £2,400 per year, despite this not being clearly stated anywhere on the website. There’s also no monthly option or trial, which feels like a way to lock drivers into a large upfront cost.
From what I’ve heard, drivers typically earn around £0.50–£1 per delivery starting out, yet Azad insisted it’s £1.20–£1.50. When challenged, he shut down the discussion and pushed his version as fact.
Overall, the experience felt misleading and put me off signing up.
16 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Hello A Sadka,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experience felt this way, as that’s not the impression we aim to leave with anyone exploring the platform.
Azad's intention during your conversation was to clearly explain how the platform works and ensure you had accurate information. We appreciate that you were asking questions to better understand things, and we are sorry if the communication style came across as interruptive or dismissive, that was certainly not our intention.
In terms of pricing, We always aim to be transparent. The annual cost and structure are explained during onboarding, but we take your feedback on board that this may not have felt clear enough at the time, and that’s something Azad and team will work to improve.
Regarding earnings, we shared typical figures based on current data from active drivers. However, we completely understand that earnings can vary depending on multiple factors, and we should have made that clearer rather than presenting it too definitively.
We appreciate you raising these concerns, as feedback like this helps improve how we communicate and support potential users. If you’re open to it, We would welcome the opportunity to have a more constructive conversation and provide a clearer, more helpful overview of the platform.
Wishing you all the best moving forward.
Kind regards
The Courier Exchange Team
Alex was very helpful got my problem…
Alex was very helpful got my problem sorted straight away he showed a very high level of customer service we need more people like this man.
Thank you Alex top man
20 de março de 2026
Opinião espontânea
Excellent communication and very…
Excellent communication and very professional. Everything went smoothly from start to finish. Thank you for the great cooperation. Highly recommended!Thank you and hope to work together again.
13 de março de 2026
Opinião espontânea
Thank you
I like to say thank you to Chris Seymour and Frances Sorenson-Vaz for helping me get started on the courier exchange. Both were very helpful and were happy to give their experience and knowledge on how the courier exchange works. Thank you regards Stephen
12 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Stephen,
Thank you so much for your wonderful review. We’re really pleased to hear that Chris Seymour and Frances Sorenson‑Vaz were able to support you as you got started on Courier Exchange. They both take great pride in helping new members understand how the platform works, and it’s fantastic to know their experience and guidance were valuable to you.
If there is anything else we can assist you with as you continue your journey on the Exchange, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
Excellent service provided by Mr Omar…
Excellent service provided by Mr Omar Faheem. He went above and beyond to resolve an issue within minutes of my speaking with him. Much appreciated and thank you again Mr Faheem 🙏
11 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Shama,
Thank you so much for sharing your feedback. We’re delighted to hear that Mr. Omar Faheem was able to assist you so quickly and effectively. Providing exceptional support is something we take great pride in, and it’s wonderful to know Omar went above and beyond to resolve your issue within minutes.
Your appreciation means a great deal, and we’ll be sure to pass your kind words on to him.
If there’s anything else we can help you with, please feel free to reach out, we’re always here to assist.
Kind Regards
The Courier Exchange Team
Great communication
Great communication. Thanks Azad, Kyle and Georgia.
11 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Mariusz,
Thank you for your kind words and for taking the time to leave a review. We’re really pleased to hear that you experienced great communication from our team. Azad, Kyle and Georgia will be delighted to know their support made a positive difference.
If there’s anything more we can assist you with, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
Excellent platform, utilising it fully is key!
The platform is really good, Its easy to use and has a lot of really great features. I was going to give it 4 stars but that would not be fair as I have only just started using it, and I know I'm not using it to its full potential yet, but I'm getting there. I did get a job on the first day of using CX and have done a few more since. I am happy once I am using it fully it will be worth the cost.
The staff have all been very professional and helpful, a shout out to Amanda from the onboarding team for being amazing and getting me started.
10 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Al,
Thank you so much for taking the time to share such a thoughtful review. It’s great to hear that you’re finding the platform easy to use and packed with useful features. Starting out can feel a bit overwhelming, so it’s fantastic that you were able to secure a job on your very first day and have already completed several more, a strong start!
You’re absolutely right: the more you explore and utilise the platform’s full potential, the more value you’ll get from it. We’re confident that as you continue to familiarise yourself with everything CX offers, it will prove to be a worthwhile investment for your business.
It’s wonderful to know that our team has made a positive impression. Amanda from our onboarding team will be thrilled to hear your shout‑out, she loves helping new members get up and running smoothly.
If there’s anything else we can support you with as you continue your journey, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
Thank you for explaining how the…
Thank you for explaining how the platform works. It was very helpful. You were very kind and supportive. I would be happy to leave a positive review.
5 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Sergei,
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that the walkthrough of the platform was clear and helpful for you. It’s great to know you felt supported, our goal is always to make sure every member feels confident and comfortable as they get started.
We truly appreciate your willingness to leave a positive review; it means a lot to us.
If there’s anything else you’d like to explore or any further support you need, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
Really nice,speaking really nice and…
Really nice,speaking really nice and explaining every detail what you should do,thanks for helping me!
4 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Paul,
Thank you so much for your lovely feedback. We’re really pleased to hear that you had such a positive experience and that everything was explained clearly and kindly. Helping our members feel confident and supported is always our goal, so it’s great to know the guidance was useful for you.
If there’s anything else you need or any other questions come up, please feel free to reach out. We’re always here to help you.
Kind Regards
The Courier Exchange Team
Really helpful & insightful made…
Really helpful & insightful made understanding all key points easy being a new member !!!!
4 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning DJ,
Thank you for sharing your feedback. We’re really happy to hear that the support you received was helpful and insightful, especially as you’re just joining the platform. Making those key points easy to understand for new members is something we always strive for, so it’s great to know it made a difference for you.
If there is anything else you need as you continue finding your way around, please feel free to reach out. We are always here to help you get the most out of your membership.
Kind Regards
The Courier Exchange Team
David was making my induction smooth…
David was making my induction smooth and easy to understand, thanks a lot David
3 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good morning Mahmoud,
Thank you for taking the time to share your feedback. We are really pleased to hear that David made your induction smooth and easy to understand. Starting something new can feel overwhelming, so it is fantastic to know his guidance helped make the process clearer and more comfortable for you.
If there is anything else you need as you get settled in, please feel free to reach out. We are always here to support you.
Kind Regards
The Courier Exchange Team
Keen and Helpful Support Staff
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't beat a fifteen minute face-to face interview. However, after start up was completed and I started doing some jobs on the platform. I can only praise the CX staff who have been very approachable and extremely helpful. I must say I was a little sceptical about paying so much money to join but since joining i have had a constant steam of work, whenever it was needed. I wish I'd joined up earlier.
3 de março de 2026
Opinião espontânea
Resposta da Courier Exchange
Good Afternoon Colin,
Thank you so much for sharing your experience with us. We really appreciate you taking the time to explain your journey from the initial challenges to feeling confident and supported on the platform.
We’re glad to hear that, once everything was set up, Kyle and our onboarding team were able to assist you and make things smoother.
The onboarding steps and systems can sometimes feel overwhelming at first, so it’s great to know our teams were approachable and helpful throughout.
It’s also fantastic to hear that you’re now receiving a steady stream of work and feeling the value of being part of the Exchange, we’re delighted it’s made such a positive difference and that you’re wishing you’d joined earlier!
If there is anything else we can do, please let us know.
Kind regards,
The Courier Exchange Team
Ioana was very good and helpful to me
Ioana was very good and helpful to me. Really appreciated her help it was very easy and smooth to get started.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Hello Arundeep,
Thank you so much for your kind words. We’re really pleased to hear that Ioana was able to support you and make the process easy and smooth. We’ll be sure to pass your feedback on to her, it will mean a lot.
If there is anything else we can do, please let us know.
Kind regards,
The Courier Exchange Team
cancel membership
cancel membership. no problem. but stolen money without return
25 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Hello Leonid,
Firstly, we’re sorry to hear how you’re feeling about this situation. We understand that issues around membership can be frustrating, and we appreciate you taking the time to share your feedback.
We have attempted to contact you regarding the concerns you raised but were unable to reach you. Please reply to the email we sent when you’re available so we can discuss this further and provide full clarity.
In regard to your refund query, we have already outlined our policies in the email sent to you on 25th February.
As stated in our Social Media Policy, the use of social platforms to defame, intimidate, or publicly shame another member is strictly prohibited. Your Google review against another member’s customer was in breach of these guidelines. You were asked to remove the review on 15/01/2026, and as it remained in place, the Revocation Panel confirmed the breach and made the decision to permanently revoke your account from the Exchange.
If you respond to our email, we’d be happy to go through the details with you directly.
Kind regards,
The Courier Exchange Team
Ive been using CX for 6 years now
Ive been using CX for 6 years now, And this last 6 months is the worst ever. You used to be able to make money around 8-15k a month, now its more like £3£4k if lucky.. The companies on there like Cal same day Pay like 90p a mile if lucky. Also If you refer people they say they will give them 2-3 months extre free, THEY DONT, i refered 2 separate people and when it came to renewal date ( 12 months ) that they dont get the extra months as it wasnt listed on the plan. And today I tried to contact a company about an Invoice, They had been taken off the system as CX had restricted there access and said I cant contact them due to DATA pretection and said theres nothing they can do!! They Say everyone is paid by smartpay, trust me they arnt! its a nightmare. As for the new Drivers APP , waste of time. You could be 200 miles away and it lists all the jobs back home as if you can get to them in 1hr.. JUST AVOID ...
25 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Hello Adam,
Firstly, we’re very sorry to hear about what you’ve been going through. This is absolutely not the experience we want for any of our long‑standing members, and we appreciate you taking the time to share your concerns.
We’ve tried to call you regarding the points you raised, but unfortunately we weren’t able to get through. When you’re available, please reply to the email we’ve sent so we can reach out again and clarify each of the issues in detail.
Your feedback is important to us, and we’d really like the opportunity to speak with you directly to better understand what happened, review your account, and support you with the matters you’ve highlighted.
We look forward to hearing from you.
Kind regards,
The Courier Exchange Team
Just signed up to the app and so far my…
Just signed up to the app and so far my experience has been very positive. The registration process was straightforward, and getting set up didn’t take long. The Onboarding team explained everything I needed to know (David Lam).
Looking forward to building my profile and securing regular work through the platform. First impressions are strong, and it seems like a solid tool for couriers wanting to grow their business.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Good Morning,
Thank you for sharing your experience with us.
We’re delighted to hear that your first impressions have been so positive and that the registration and onboarding process felt smooth and straightforward. It’s great to know that David was able to guide you through everything you needed to get started.
We’re excited to have you on the platform and wish you every success as you build your profile and begin securing regular work.
If there is anything else we can do, please let us know.
Kind regards,
The Courier Exchange Team
David was very helpful and gave me all…
David was very helpful and gave me all the information I asked for
23 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Good afternoon Paul,
Thank you for sharing your feedback, we really appreciate you taking the time.
We’re delighted to hear that David was able to assist you and provide all the information you needed. Offering clear, helpful support is exactly what we aim for, and it’s great to know he delivered that experience.
If there’s anything more we can help you with, please don’t hesitate to reach out.
Kind regards,
The Courier Exchange Team
New UPDATE
I recently left a negative review because I was having issues with the new app and job returns. After that, the CX team contacted me directly. They were very polite, professional, and took my concerns seriously.
They listened carefully to my feedback and worked with me to sort out the problem. I really appreciate the way they handled the situation and the support they provided.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Courier Exchange
Good afternoon Karwan,
Thank you for taking the time to share this detailed feedback. I’m really sorry to hear about the experience you’ve had, this is absolutely not the standard we want to provide, and I completely understand how frustrating these issues must be for you.
With the limited information provided, we’re unfortunately unable to cross‑reference your account details at this stage. To help us investigate properly, please make sure to submit a ticket directly through the app whenever an issue occurs. This automatically generates a bug report, which allows our technical team to review what happened on your device and work on a fix more efficiently.
Regarding return loads, it’s important to ensure that you set your return journey within the app. This is how the system knows where you’re heading and enables it to match you with future job alerts along your preferred route. Without this, the platform isn’t able to push relevant opportunities your way.
For the navigation issue, we definitely want to resolve this for you. To investigate further, we will need a bit more information about what you’re seeing. Please reach out to the Onboarding or Support Team by email so we can look into this properly and help you directly.
We truly appreciate your patience and your honest feedback. We are committed to improving your experience, and your report helps us identify where we need to do better.
Kind regards,
The Courier Exchange Team
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