Neil was very helpful, working through my confusing request. Thank you very much Neil, very much appreciated. 😇😇😇👌👌👌
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Leia as opiniões dos outros
Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.
I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Ver mais
Informações sobre a empresa
- Empresa fornecedora de energia eléctrica
- também em
- Companhia de gás
- Empresa de energia solar
- Fornecedor de energia
Sobre CovaU Energy
Escrito pela empresa
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Informações de contacto
Suite 05, Level 29, 225 George Street, 2000, Sydney, Austrália
- 1300 689 866
- support@covau.com.au
- covau.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful politely directed and…
Very helpful politely directed and attended to my queries promptly.. great service 👍
CovaU was wonderful to deal with.
CovaU was wonderful to deal with. Two questions were answered immediately - great service, great company!
Good choice
Bills are more expensive compared to other plans but the quality of the support is worth it. Grace was helpful and friendly all the way to help me set up my new connection.
Reasonable rate price and great…
Reasonable rate price and great customer service
Straightforward customer service that…
Straightforward customer service that was helpful with resolving an issue we ran into
Unbelievable response from a company…
Unbelievable response from a company run by clowns. Apparently I am disgruntled because I did not read the Ts and Cs. And that this energy provider was not suited to me, and that I was pressured into the contract. None of the above. Staff are very coercive to sign you up, that is a fact, but what has me angry is that they tell you one rate and charge you another. Stay away from these crooks. There is better energy providers out there with way better rates Zero stars.
CovaU looks better than other
CovaU looks better than other. and it's easy to switch.
Excellent service provided by Mark…
Excellent service provided by Mark ortega. Quick, effecient and knowledgable.
Connected with Good Customer Service
CovaU electricity and gas are working well - respectively switched in 2 days and 31 days, the day after my gas billing cycle ended. CovaU can improve by quickly informing gas customers that switching takes 30 to 90 days or expedited for $8.80 it takes 3-5 business days. CovaU initially told me the fee only.
The staff member was friendly
The staff member was friendly, helpful and knowledgeable. Pleasant to deal with
Useful customer care
Easy to access and quick process for every aspect in the service. Thanks Covau for your help reduce my gas bill.
Prompt response and to the point
Daniel prompt response and to the point, resolving my query at 1st call, courteous and easy to deal with.
Great customer service
Great customer service, mark was very helpful and demonstrated alot of extra care
Grace from the customer service team…
Grace from the customer service team was incredibly helpful and super friendly on the phone today, assisting me in every way the company could offer.
The CovaU Energy team were all helpful…
The CovaU Energy team were all helpful and professional.
My query was addressed and I was satisfied.
Called CovaU Energy on 10/04/2026…
Called CovaU Energy on 10/04/2026 regarding price plan change . Spoke with Grace , she was very helpful in her communication , explaning the new plan and making the necessary changes . Many thanks .
Assisted me to set up direcrt debit.
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