Neil was very helpful, working through my confusing request. Thank you very much Neil, very much appreciated. 😇😇😇👌👌👌
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Leia as opiniões dos outros
Noel answered my questions with knowledge and a courteous manner. Email was also sent confirming the interaction. Wait time was also acceptable to speak to a real person.
I was very impressed with the level of service I received from the staff at CovaU. The telephone consultant clearly explained what I needed to know. She is very knowledgeable.
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Ver mais
Informações sobre a empresa
- Empresa fornecedora de energia eléctrica
- também em
- Companhia de gás
- Empresa de energia solar
- Fornecedor de energia
Sobre CovaU Energy
Escrito pela empresa
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Informações de contacto
Suite 05, Level 29, 225 George Street, 2000, Sydney, Austrália
- 1300 689 866
- support@covau.com.au
- covau.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy process to change providers
Really simple process. I was sick and tired of being stitched up with my current electricity provider. After searching for a better deal on the internet, found this CovaU Energy provider with a great Solar plan. Just rang them up and the operator was very helpful. She completely provided all the necessary information and the entire process was very simple. Nothing more to do other than ring CovaU Energy, give them my details and they do the rest. Im now expecting to get a heaps better deal on electricity prices than my current provider.
I have contacted Covau customer…
I have contacted Covau customer support, she was helpful and offered a great gas rate, and solved my concerns.
Opalyn was super helpful and friendly
Opalyn was super helpful and friendly. She was able to assist me with my new gas plan and it was a very quick process.
Very good service
Very good service. Quick and responsive. Thank you CovaU
Opalyn was very efficient in updating…
Opalyn was very efficient in updating my gas plan today. Very satisfied.
The operator was great to talk to and helped…
The operator was great to talk to and helped me with my refund.
Smooth sign up
After some issues with a previous sign up request, the signup process with the agent today was smooth and helpful. He helped confirm that everything came through to me and the ensured the transfer would occur soon.
Good customer service
Good customer service, very helpful. Do not need to wait too long to speak with call centre representative.
Guillia, from Customer Service
Guillia, Customer Service was very helpful and promptly attended to my request for gas plan change
Would recommend COVAU services to anyone
Thank you
Great customer service
Rang to update my direct debit details the call center staff was very friendly and engaging. Great service!
Your customer service was exceptional
Your customer service was exceptional — professional, responsive, and genuinely helpful throughout the entire experience. I really appreciated the clear communication, patience, and attention to detail. The support team made everything smooth and stress-free. Highly impressed with the level of care and efficiency provided.
Grace made the change to a cheaper plan simple…
Grace made the change to a cheaper plan very easy. She explained the new rates at each step & applied the discount immediately.
Amazing customer service.
Good customer service very easy to talk…
Good customer service very easy to talk with
Just spoke to customer service to get…
Just spoke to customer service to get further feedback on our Concession discount request. She explained what we would need to do and then provided a link to on-forward the updated details directly to her.
Excellent service, thank you
Very happy with customer service
Very happy with customer service, good competitive rates, thank you!
Brilliant customer service
Contacted the customer centre on a weekedn to resolve a credit. Call was answered promoptly. I dealt with Rose who handled the call brilliantly across multiple accounts. Resolved the issue with no fuss. Great service. Thank you Rose!
Mark Ortega at CovaU was very helpful
Mark Ortega at CovaU was very helpful! He fixed up our billing issue, had good communication with us, and was clear in the next steps. He was fantastic to deal with. Thanks!
5-star customer service
Grace who assisted with my request was totally exceptional in providing me the best customer service. Ive had a more than postive experience overall.
Call Centre efficient and helpful
Their call centre was fast, efficient and very clear with the help I received regarding my account and connecting solar to the grid feed in.
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