Cover My Furniture Opiniões 

110
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very pleased with our new furniture covers. The covers are very good quality with exceptional velcro fittings. Service and communication has been excellent throughout. Good colour choice and fits in r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The covers and cushions are a perfect fit, The fabric is really good quality and I'm absolutely delighted with the finished product. The process is really easy. Bags are provided to send your origi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had new loose chair covers made for a very shabby looking snuggle chair. It now looks brand new! Great personal service. Quick response to emails. Fantastic chair and cushion covers! The fabrics are... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Ver mais

Informações sobre a empresa

  1. Loja de estofos

Informação fornecida por diversas fontes externas

The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

110 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

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3,9

Todas as opiniões

(110)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Impressive Service and Quality

Really pleased with my covers and they were made really quickly. I posted my old covers back and 2 weeks later the new ones were out for delivery although I didn’t get them until after Christmas due to courier issues. Really impressed with service and quality. Customer service were really helpful too.

9 de dezembro de 2022
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thanks so much for this review Jenny!

Classificada 5 em 5 estrelas

The service and end product produced is…

The service and end product produced is excellent I would not hesitate to use them again.

1 de dezembro de 2022
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thank you for letting us know how delighted you are with your new covers and our service :)

Classificada 5 em 5 estrelas

Fantastic covers

We bought a used sofa in good condition but didn't like the fabric of the fitted covers. Contacted the company who sent an estimate which was very affordable. They sent a bag for sending the old covers and returned the new covers . They made a special effort to have them ready for Christmas.

24 de dezembro de 2022
Opinião espontânea
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Resposta da Cover My Furniture

Thank you so much for this lovely review! We hope you're still loving your new covers.

Classificada 5 em 5 estrelas

Top quality

Really pleased with service & my new cover for my large sofa.
The cover fits perfectly & the detail piping really makes the sofa look fabulous.

31 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect 10/10

Excellent communication and customer service from the start. I had to ring up to request something and nothing was too much trouble, really friendly and helpful. I was only ordering a footstool cover but was treated like I'd ordered something costing hundreds. When the cover arrived it was perfect, both look and fit. Cracking British company I would recommend every time. Thank you!

19 de agosto de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Sofa cushion, two replacement covers

Received promo email offer for WEB deal which wording was not clear "excluded" manual orders.
No manual order pages on WEB site that allows orders to be placed hence No deal and No information on process, No clarity on what happens to own covers as sent for copying if you want returning, you must ASK for them back or you loose! No prices until quote arrived, you are also charged additional £10.00 P&P for sending own covers, also Not mentioned on website, hence No transparency.
A lot of communication/emails later which were efficiently handled by Tanya, however all the above could have been avoided with a more informative website. New covers marginally smaller so cushions do not stay flat, however this may settle with time and use. My personal customer journey did not feel easy and Not great value for money at £202.00 paid.

25 de julho de 2022
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thanks for your review and sorry to hear you felt there was a lack of clarity on our website. We have double checked with our Marketing team to confirm that the offer banner clearly stated the offer was only applicable to online orders and also in the terms and conditions of the offer on our website. All additional charges are also detailed on our website, but we will ensure to pass your feedback onto our team regarding the clarity. In regards to your cushions, sometimes infills do expand slightly whilst they are without covers, but this should settle in time. If you do have any further concerns, please get in touch with Tanya who will be happy to help!

Classificada 5 em 5 estrelas

Very happy with my covers

Very happy with my covers. Revitalised my Laura Ashley suite at a fraction of the cost of buying a new one. Great service, good communication and quick turn around.

16 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Caravan cushion covers

We bought a new caravan and had no choice on the seating, it was like 'false leather' which in the heat means that you stick to them. I have used 'cover my furniture' before so I contacted them. My big issue was that we live in Europe so obviously no one could come and measure our cushions. We have been in constant communication with Tanya, we measured our cushions, paid and waited. They came to our daughters house while we were in the UK and we brought them home. Having fitted them they are beautiful, we are so pleased. Lovely, helpful staff, beautiful workmanship, would recommend them to everyone.
Chris Kettle
Luxembourg

29 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Terrific cover; terrific service

Terrific service. Very communicative. Very helpful with material, shade etc. Kept informed of progress. Cover arrived in wonderful box (with resewn old cover too!). Fitted like a glove and looks lovely.

23 de março de 2022
Opinião espontânea
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Resposta da Cover My Furniture

Thank you so much for your review! We really appreciate it.

Classificada 5 em 5 estrelas

Fabulous covers and excellent service

My problem was 3 Tetrad sofas that are all 15 to 20 years old and 4 cats who had reduced them to rather more shabby than chic! Desparate not to add to landfill and, having decided that recovering them was beyond my skills, I started to look around. I found Cover my Furniture quite quickly but, it took me many months to decide to take the plunge and to chose the fabric from the many options. Once I had decided, however, and got in touch with Tanya, the process could not have been more straightforward, even with a special request that I had. As other reviewers have said, customer service is exceptional. My covers have arrived today (earlier than I thought) and, I am thrilled. They really have made my sofas look like new and, being able to order throws in the same material to protect them from the cats is a great idea. The quality of the material is much better than my original covers - here's to another 20 years of use!

10 de fevereiro de 2022
Opinião espontânea
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Resposta da Cover My Furniture

Thank you for your lovely review! We're delighted to hear you're so pleased with your order.

Classificada 5 em 5 estrelas

I don't think I have ever received such…

I don't think I have ever received such efficient service, and ending with a quality product. Prompt replies, detailed answers to specific questions, immediate dispatch of samples, and the final order completed and received in half the time they allowed for. If other companies, large and small, could follow the example of 'Cover', we would be leading the world!!

22 de dezembro de 2021
Opinião espontânea
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Resposta da Cover My Furniture

This is so wonderful to read. We'll make sure to let the rest of team know how pleased you are!

Classificada 5 em 5 estrelas

Great customer service

Great service received from Cover my Furniture when we got some replacement cushion covers made for our sofa. Super quality and fit is perfect. Most impressive was how the company dealt with a slight mistake in fulfilling our order - new covers were made and dispatched in just a couple of days without any quibble. Many larger companies could take note of this great customer service.

10 de dezembro de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thanks for your 5* review. We're happy to have helped!

Classificada 5 em 5 estrelas

Great!

Great service, great product, great price!

12 de novembro de 2021
Opinião espontânea
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Resposta da Cover My Furniture

Thank you!

Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. I had a couple of questions once I had ordered and these were answered quickly. Fab workmanship of the covers and very pleased with them, I may even order a second set. Great environmentally friendly packaging to!!

24 de outubro de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thank you for your kind comments. We're super proud of our clever crafters and are glad to see you're so pleased.

Classificada 5 em 5 estrelas

Transformation

We are delighted with the new covers which have transformed a good but very tired Multiyork chair and two sofas.
The fit and quality are excellent and the customer service could not have been better.

15 de outubro de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thank you so much for your lovely review. We hope you've had plenty of happy lounging time since!

Classificada 5 em 5 estrelas

History repeating itself.…

The firm had my photos and measurements for the same chairs covered by them ten years ago. Impressive. Very pleased with service and quality of product. History repeating itself.

30 de agosto de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thanks for this 5* review! We're so pleased to hear you're delighted with your new covers.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Communication was first rate. I am very pleased with the quality and finish of the covers. The only downside is that the covers were despatched without checking that there was anyone at home to receive them. As I had ordered inserts for a settee and 2 chairs, as well as covers, it was an extremely large order. This meant that it was outside my front door for 3 days until I came home. Not ideal.

24 de agosto de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Hi Chris. Thanks for the review! We'll definitely take your comments about delivery onboard too.

Classificada 5 em 5 estrelas

To job!

Excellent service, quality product, good match to existing covers. Courteous and helpful team.

18 de agosto de 2021
Opinião espontânea
logótipo da Cover My Furniture

Resposta da Cover My Furniture

Thanks for this! We'll pass your comments on to the relevant team members too.

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