CPS Homes Opiniões 

We moved out in July 2023 but Trustpilot does not accept reviews from over a year. Please excuse the slight error in date. We have taken over a year to collect our thoughts about CPS, and now that we have experience with other Cardiff estate agents, we wanted to post our review. Our experience with CPS had many issues.
They did not tell us about the incredibly loud construction work next door that caused our wall to shake, and claimed to have never been notified. However, in discussions with the contractors and landlords next door, we discovered that all parties had in fact been notified and granted the proper permissions. Either the chain of information at CPS is that poor, or they’d simply lied to us about the matter.
Any minor damage was immediately assumed to be entirely our fault, and seized upon as an excuse to retain our deposit. They wanted to charge us to send a contractor to put a new mattress cover on the bed, even though we had discussed the matter beforehand and provided a brand new one when we moved out. When we questioned their logic, they immediately dropped the issue, which we think shows they knew it was nonsense to begin with. We only seemed to be notified about property viewings the legally minimum time beforehand.

CPS is a dominant agency for Cardiff students, but based on our experience we cannot recommend renting from them.

Following the reply from CPS I am adding an edit in:
There was a contractor drilling into our wall next door and causing picture frames to fall off. We know the landlord was aware of it and omitted this information, as the landlord was the one who recommended the building works. When we contacted CPS about the noise, they pretended they didn't know.
The landlord on our contract was also a member of staff at CPS, so they must have known about the building works. Although we have since learned that the landlord could potentially be the owner of CPS instead, as our tenancy agreement shows the landlord as a company, which when searched on gov.uk, shows the owner of CPS homes as the director. So every time CPS communicated to us with 'we are not your landlord, we are just an estate agent', they lied. As the director of CPS was also our landlord.
The funny thing about requesting some of our deposit, was that initially after we moved out, our inspection said everything was perfect and we would receive our deposit back. We emailed back many times to confirm this before signing the agreement, as we had heard that CPS tried to take deposits from other tenants and we wanted written confirmation before agreeing (watch 'Joe Lycett's Got Your Back'). 2 weeks after moving out and other tenants having lived there in that time, did we receive an email back saying 'we would have loved to give you your deposit back but unfortunately we can't', for 'stains on a mattress' that did not exist. They wanted £50 from our deposit to purchase a mattress protector for the stains, which also does not make any sense. When we challenged them on this, they decided that actually, they did not need the money anymore. It is clear they will try and take money from anyone's deposit if they can.
We also experienced at least one instance of not being given 24 hours notice of a viewing, and furthermore being told of a viewing and then not being notified when it was cancelled. Instead we heard nothing from CPS, and they just did not show up.
Finally, the flat we lived in was poorly refitted. Every time we used the washing machine, the entire flat shook. There was no window in the bathroom, nor was the ventilation strong enough, often resulting in mould, no matter how much drying or wiping we did in the bathroom.
I cannot in good faith recommend CPS to be anyone else's lettings agent.

Chels has been very professional, on time with responses and communication. Always willing and available to answer our questions as newbies in the market. Gave Suggestions to help us save money! Thank you so much.

Extremely poor company - they have been featured on a bbc documentary in the past!

Constant harassment from staff when told viewings are not suitable as a tenant. They also act as a middleman to inform landlords of tenants actions when they are only managing sales and not actually managing a property!

Derry paid a visit to the house for an inventory and seemed very nice. She also made sure to take photos of everything, ensuring the inventory is done well.
Thank you for coming down!

The comparison between CPS and the previous agent has been marked. Tiffany at CPS, updated us on each step of the sale process and offered informed opinion when asked. I highly recommend CPS for local knowledge and highly competent staff. My only regret was not engaging them sooner.

CPS Homes have managed the letting of my property in CF24 for several years and the service has been great.

Renewals have been managed efficiently with minimal / gap - thanks to Rhys Owen and team who have just secured new tenants at the most recent time of asking!

I recently secured a new home, and the process has been incredibly smooth and positive. Marta and the rest of the team were exceptionally supportive and helpful throughout. Marta, in particular, was always available to answer any questions and provided thorough and prompt responses, making the entire experience stress-free.

Everything was handled professionally and efficiently, from viewing the property to finalising the tenancy agreement. I’m very pleased with the service provided and highly recommend renting a property through this team.

Thank you for your excellent support!

Nadia

Well done Velislava Doneva at CPS Homes on Albany Road - what a complete star! Knowledgeable, always happy to help and provides answers to any questions quickly and efficiently. Many thanks as ever for your outstanding customer service.
Lisa

I am writing to express my utmost satisfaction with the exceptional service I received from Velislava Doneva at CPS Homes on Albany Road. Velislava has been absolutely amazing in assisting me with my rental properties. She has answered all my questions with remarkable efficiency and speed, always responding to my emails promptly and with comprehensive information.

Velislava's professionalism, dedication, and attention to detail have made the entire process seamless and stress-free. Her friendly and approachable demeanor has also made communication a pleasure. It's rare to find someone who genuinely cares about their clients and goes the extra mile to ensure their needs are met, but Velislava consistently exceeds expectations.

Additionally, I must commend the entire team at CPS Homes. They are undoubtedly one of the best estate agencies in Cardiff. Their collective expertise and commitment to excellence are evident in every interaction, and I have always felt supported and valued as a client.

Thank you, Velislava, and thank you to the full team at CPS Homes for your outstanding service. I look forward to continuing our successful relationship.

Best regards,
M.Rahman

Tiffany Brownlie provided excellent service. Professional, courteous, efficient. She guided me through price negotiation very well

I’ve been renting through CPS for nearly two years now and have been extremely pleased. The system is quite geared towards students overall but as a young professional I have found all the staff - particularly Rhys who has listened to my needs as a tenant and spoken to the landlord quickly on my behalf - to be very helpful.

This is not the first time dealing with CPS, all I can say great service and they are very helpful, thank you guys for all hard work.

Recently moved into a property managed by CPS homes and noticed a few issues that needed to be resolved. After contacting CPS I received a quick response from Amber who dealt with my queries extremely efficiently and arranged for contractors to arrive on site as soon as the next day. Very pleased with the excellent service provided. Thank you

In search for a property to rent i came across the property which is managed by the CPS homes. Even if it doesn't meet my requirements I have been to viewing because a suggestion from the staff . After the viewing I liked the property and I would like to rent it. As it is a student property they asked me for a UK home guarantor, I couldn't able to provide one as i am a overseas student. Meanwhile the rent has gone down from £750 to £700 and I requested the CPS homes that... I'm willing to pay £750 As I couldn't able to get a guarantor, I would like to pay my rent quarterly with 2 months of holding deposit where they said no. And again I requested them I would like to pay 6 months of rent upfront and 2 months of holding deposit and still the answer is a no. And i finally dared myself and pitched them a perfect deal of paying all 12 months of contract rent of £750pcm Before moving in with the 2 months of holding deposit guess what it's still a no. All through this process only thing they say is.. we will discuss with the landlord and get back to you. And even the answer is going to be a no i then thought of renting a guarantor from online company. All my doors were closed I ran out of options. And finally I got a cousin I don't even know 😂 as per my parents request he became my guarantor for the property. Writing this whole thing is for making you know that, you should indicate it the details as such this property needs a guarantor, or only for UK students where it would be easy for them to get a guarantor. I only knew about the guarantor thing when I tried to pay for the holding deposit. In circumstances like these you should understand that it will be very difficult for a overseas student to get a guarantor. I know it only depends up on the landlord. You failed to cut the deal somehow without a guarantor.
And finally I got the guarantor done with the paperwork and holding deposit and everything. And by all this i would have known that only the answer they could say is a NO. But, i requested them very generously to collect the property keys 2 days before my move in date which will be on Monday where I will be busy with my part-time and studies. I could request them a day before but they will be closed on Sunday. The answer i got is if you're interested to collect the keys on Saturday you should be paying those 2 months of rent as well. Through out all this process i have got a bad impression on CPS HOMES and I'm taking this platform to express my situation and feelings. But the staff has been very helpful by the quick responses and I can understand it's not in their hands to make any decisions. Editing this mail to let you know I haven't mentioned in any mail that I have a UK guarantor in any mail before knowing it from you.
Thank you.

The staff at CPS are always helpful and more recently I have had a tenancy come to an end and they have already found new tenants for the property. They seem to be very proactive and I have always had rent transferred on time with clear statements explaining any deductions. I find them very professional in my dealings with them. Highly recommend them.

I wanna commend Cameron for his help always, he’s patient and helpful. I will recommend a boost for him if there’s anything like that in your organization. Thanks

Nikki handled our signing smoothly. It was a completely stress free process for us.

Nathan worked tirelessly to make the sale happen. An excellent service from start to finish. Can’t recommend CPS enough.

Fantastic service for the sale of our property from both Chelsea and Nathan. They made the process stress free and went above and beyond. I would highly recommend CPS.

Very efficient, easy to work with, Florence Bailey was so friendly and great at showing us multiple properties before finding our chosen one. An enjoyable process.