So impressed with the service from this company. Although I can't comment on the actual bed yet (it's still boxed and will be coming with us when we move house), the customer service so far has been b... Ver mais
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Leia as opiniões dos outros
Terrible delivery and service. Wouldn’t touch this company at all. Order part delivered, no comms to say multiple boxes, still awaiting 1 box. Order was 5 weeks ago
Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Ver mais
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Ver mais
Informações sobre a empresa
Escrito pela empresa
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Informações de contacto
Reino Unido
- info@crazypricebeds.com
- crazypricebeds.com
3,2
Aceitável
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have received my order however we are…
I have received my order however we are 8 pieces missing!! Which I believe is a whole box of items now I have no where to sleep and I’m heavily pregnant! No one is available to contact !
20 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Jade,
I'm sorry to hear about the issue. I have reviewed the tracking information provided by XDP and can confirm that the boxes were separated between the collection and delivery depots. XDP has taken the necessary steps to transport the remaining box to the correct depot and will be scheduling a second delivery for you promptly.
We apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Order comes in pieces been expecting…
Order comes in pieces been expecting another delivery for the past few days now …. Still nothing Everytime I email the company there’s no solution to my problem
20 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi, I am very sorry to hear about this. It seems that your delivery was split between the collection depot and the delivery depot. Please note that this can sometimes happen, as we advise on our website. We apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Bed I ordered, still not received!
I ordered a trundle bed on the 2nd of May. It’s now the 19th of May and I still have not received it. I’ve emailed Crazy Price Beds but I’ve not had a reply as yet. I desperately need this product by this week!
2 de maio de 2024
Resposta da Crazy Price Beds
Hi Kristian,
I'm sorry to hear about this. It looks like we've been in touch with you regarding your order. Unfortunately, your order has been canceled and refunded because the item is out of stock. We apologize for any inconvenience this may have caused.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
This is a response to one of my other…
This is a response to one of my other reviews left here. My order number is 2232. I have received bed which clearly has defects, sent them pictures. As bed was already assembled , I agreed, for offered £35 pounds partial refund to cover paint cost. Opened PayPal case, as purchased through PayPal (luckily) , so they could offer me a partial refund. Guess what, THESE LIARS now asking to return a bed and only after that they will offer a full refund. Come and collect your bed which is already assembled. Why do we have to spend time to disassemble this bed and pack etc. and ship at our own cost back. If you unable to meet customers expectations by selling new item as NEW , not with defects, then you will get bad reviews from every single unhappy customer. It’s a shame I cannot attach pictures here and correspondence from them. Do yourself a favour and shop elsewhere. I will be leaving reviews everywhere, to warn other potential buyers of these scammers!!!!!
17 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi,
Due to the open Paypal case, we are unable to discuss your order outside of the case. I apologize for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Head board missing and no phone number…
Head board missing and no phone number to ring, can only email
4 de maio de 2024
Resposta da Crazy Price Beds
Hi Michelle,
I am very sorry to hear this. I have reviewed the tracking information provided by XDP and can confirm that the boxes were separated between the collection and delivery depots. XDP has taken the necessary steps to transport the remaining box to the correct depot and will be scheduling a second delivery for you promptly.
We sincerely apologize for any inconvenience this situation may have caused you. If you do not receive any communication from XDP within the next 48 hours, please feel free to reach out to us for further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Quick and easy 👍👍
28 de abril de 2024
Resposta da Crazy Price Beds
Hi Matthew,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process quick and easy. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
I've made 2 orders over last couple…
I've made 2 orders over last couple years with Crazy Price Beds and had great experience both occasions. Took me and the wife couple of hours to build our king ottoman, instructions and a bit of common sense did us OK. The bed and mattress are amazing. Had to chase up order confirmation and XDP split the delivery so dealt with Hannah from customer service team, she was fantastic. Would recommend this company to anyone. Can't be beaten on price
3 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Rich,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new purchase. Thank you for your continued custom. Hannah will be thrilled with your feedback. Please let us know if there is anything else we can help you with?
Kind regards,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed on the 6 th may bed…
I ordered a bed on the 6 th may bed said it was delivered on the 9 th but no delivery , tried to contact them but no response is this a scam
9 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Carley,
I am very sorry to hear this. Please send us an email at info@crazypricebeds.com with the name on the order so we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Nice website, but difficult to contact with a problem
You took my order and money and it was down to me to find out that you had run out of stock.
You are difficult to get hold of through your website.
I did get an answer eventually and a subsequent refund thank you.
You thanked me for "reaching out to you!" Whatever that means.
10 de maio de 2024
Resposta da Crazy Price Beds
Hi David,
I am so sorry to hear about this. It seems that there was a stock issue with our warehouse. We always try to reach out to all customers whose orders are out of stock. However, sometimes our emails end up in the junk/spam folder.
Please let us know if there's anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Delivery Late and dumped on the driveway without knocking the door.
Delivery Late, No contact phone number. Very poor service.
3 de maio de 2024
Resposta da Crazy Price Beds
Hi Farid,
I am very sorry to hear this. We will pass your feedback over to XDP, as we do not expect our customers to receive their delivery this way.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Resposta da Crazy Price Beds
Hi Keith,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process easy. We apologize for the lack of information given to you via XDP, and we have passed your feedback on. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Where's my comfy bed at
Think company is great but said delivery 5 to 7 working days been 11 now and still no bed or mattress and can't give you a Pacific date xdp seem to have all the leverage on delivery which is slow and don't think everything is at delivery depot but they do respond to any questions about this pretty quick but can't wait to get my bed and mattress it's been to long but will use them again in future.
30 de abril de 2024
Resposta da Crazy Price Beds
Hi Eddie,
Thank you for taking the time to leave us a review. I am very sorry to hear about your experience. It seems that your order was split between the collection depot and the delivery depot via XDP. We are currently waiting for XDP to respond to us regarding the remaining delivery.Once they come back to us, we will update you.
Please accept my sincere apologies for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great products poor logistics
Great products, poor manual and delayed purchase confirmation. My product was shipped after I called to enquire about delivery. Their product purchase and delivery logistics need to be more joined up.
26 de abril de 2024
Resposta da Crazy Price Beds
Hi Eniola,
Thank you for taking the time to leave us a review. We are very sorry to hear about your experience. Your feedback is important to us, and we will make sure to look into this matter. Please feel free to let us know if there is anything else we can assist you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Resposta da Crazy Price Beds
Hi Adam,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new bed. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Not recieved my order and no…
Not recieved my order and no correspondence 14 days later
27 de abril de 2024
Resposta da Crazy Price Beds
Hi Julie,
I am very sorry to hear you have not yet received your delivery, I can see your order is due to be delivered to you today between ETA: 4:15pm to 6:15pm
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The bed did arrive but a week later…
I ordered the bed on 23 April 2024. I received an email thanking me for my order and saying the bed would arrive within 5 working days. The bed did arrive but in 8 working days. This was not within the 5 days that had been communicated and I received no communications until I raised a complaint.
I had become very concerned that it was a scam.
However, when the beds did arrive they were packaged well and easy to put together by me and my young teens and they love them.
Really good price, good package... There was a delay and this could have been communicated better.
23 de abril de 2024
Resposta da Crazy Price Beds
Hi,
I wanted to take a moment to thank you for sharing your feedback with us. I am sorry to hear that you were not completely satisfied with your experience. Our usual delivery timeframe is 5-7 business days, and upon reviewing your case, I noticed that your order arrived on the 7th day via xdp.
We are thrilled to hear that your teenagers are enjoying their new bed. If you need any further assistance, please feel free to contact us at any time.
Warm regards,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I’ve never received my bed and customer…
I’ve never received my bed and customer services are impossible to get a hold of!!!
23 de abril de 2024
Resposta da Crazy Price Beds
Dear Katie,
I regret to learn about the challenges you have encountered. According to our records, your order was satisfactorily delivered on the 7th of June. Additionally, I have verified that all your inquiries were promptly addressed by our dedicated customer service team.
Please do not hesitate to inform us if there is anything further we can do to provide assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Ordered online payment has been taken…
Ordered online bed came with no dramas only issue was getting emails about delivery on the day it arrived while I was at work
4 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Melissa,
I'm very sorry to hear about your experience. Please send us an email at info@crazypricebeds.com with the name used to place the order, so that we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Order my bed I got email the next day…
Order my bed I got email the next day to confirm order. Two days later got email from delivery company regarding delivery date. Bed was delivered on time no problem
24 de abril de 2024
Resposta da Crazy Price Beds
Hello Chris! 😊
We wanted to express our gratitude for leaving such a wonderful 5-star review! It truly made our day. We are delighted that your order brought you joy and that the delivery went smoothly according to schedule. Please don't hesitate to reach out if you need any further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
PLEASE DO NOT ORDER ANYTHING FROM THIS…
PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY I ORDERED A BED AND MATTRESS FOR A CANCER PATIENT THE TOOK FIRST PAYMENT OFF ME AND A WEEK ON THERE IS NO CORRESPONDENCE FROM THEM WHICH IS A DISCRACE THESE PEOPLE NEED REPORTING .PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL BE OUT OF POCKET ILL BE GETTING MY PAYMENT BACK THROUGH MY BANK ...SHOCKING
4 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hello Lee
I looked into your order and can see this was cancelled and refunded in full on 07/05/24 as per your emails.
ClearPay will have refunded you any payments made and cancelled future payment. I can also see ALL emails were responded the same/next working day. I'm sincerely sorry you feel a certain way about your order i hope we have cleared up any outstanding issues you had.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
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