So impressed with the service from this company. Although I can't comment on the actual bed yet (it's still boxed and will be coming with us when we move house), the customer service so far has been b... Ver mais
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Leia as opiniões dos outros
Terrible delivery and service. Wouldn’t touch this company at all. Order part delivered, no comms to say multiple boxes, still awaiting 1 box. Order was 5 weeks ago
Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Ver mais
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Ver mais
Informações sobre a empresa
Escrito pela empresa
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Informações de contacto
Reino Unido
- info@crazypricebeds.com
- crazypricebeds.com
3,2
Aceitável
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I'm really happy about the product 😌
I'm really happy about the product, delivery and the communication about the delivery.
28 de maio de 2024
Resposta da Crazy Price Beds
Hello
Thank you for your lovely review I'm delighted to hear your comments on your overall shopping experience.
Please let me know if there is anything else i can help you with.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Worst company iv uses
Ordered my daughter a bed it said it would be delivered which it never came I emailed the company the day after it claimed to be delivered were they sent me a email with a photo attached of some random person and house telling me my bed had been delivered I replied to the email with proof that the house they delivered it to was not mine to have my emails completed ignored they use a 1 start rated delivery company with nothing but bad reviews and are avoiding all my emails so they don't have to refund me meanwhile my 3 year old doesn't have her new bed and iv lost 269 which I have had no other option but to ring the bank over this matter to dispute the payment along with all the proof it wasn't my address don't know how long I could be waiting for the money to be returned to order My daughter a bed from else we're after all this I don't trust the company one bit
6 de junho de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hello
Thank you for bringing this to my attention, i can see my colleague Hannah replied to your email and all further emails were received out of office hours so we have not been able to respond but will do so accordingly.
I look forward to assisting you further
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Do not trust this company
They are a scammer Do not trust this website they took money of my account and I never received the bed it’s been more than two weeks and don’t buy anything from them I bought the bed from them more than 2weeks them still haven’t received my bed yet I had to deal with them and the delivery company for more than two weeks still haven’t received it, never had a experience like this with any online website before all I want to say is (Do Not Buy ) anything from them .
About your lie reply Firstly, I have NOT received the item I ordered more than 2 weeks ago and I have prove that the items have not been received.
Secondly, you never texted or called me or discussed the time and agreed date for delivery.
This is not acceptable, and this is the first time I have experienced something outrageous like this.
All I’m
Saying is don’t trust them .its bee
28 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hello Sahar
I can have looked into the order with the tracking reference you have provided and i can see that you order has been delivered and within out advertised time frame 5-7 working days, your order was delivered on the 6th working day.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Resposta da Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear you and your children love their bed.
Please let us know if there is anything else we can help you with.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Great experience
Great experience with them but not a fan of the delivery service they use XDP.
Had issues with delivery and only crazypricebeds replied.
10 de maio de 2024
Resposta da Crazy Price Beds
Hi Dawn, Thank you for taking the time to leave us a great 5* review.
We are sorry to hear of your delivery issues, we have passed your feedback over to xdp,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Super fast delivery thank you
24 de maio de 2024
Resposta da Crazy Price Beds
Hi Anett,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order and we hope you will come back to shop with us again. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Bed is nice style but not the best…
Bed is nice style but not the best quality at all
Not easy to fit in do not buy 12” mattress cuz expensive and not worth it , mattress protector was little damage on it.
23 de maio de 2024
Resposta da Crazy Price Beds
Hi,
I am very sorry to hear of the issues you have faced, we would be more that happy to discuss these issues with you.
Please contact us at info@crazypricebeds.com.
Please allow me to apologise for any inconvenience this may have caused you.
We look forward to hearing from you.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The delivery driver had signed for the…
The delivery driver had signed for the bed himself and left the expensive bed on the front door step as no one was at the property to sign for it or at the property to receive it
21 de maio de 2024
Resposta da Crazy Price Beds
Hello,
I am very sorry to hear this. I have forwarded your feedback to XDP because this is not how we expect our customers to receive their orders.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Ottoman bed and mattress
Bed arrived earlier that expected. Everything was there, easy to assemble, would recommend! Very pleased with the quality and the medium firm mattress is very comfortable.
22 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hey Joanne,
A big thank you for leaving us an awesome 5-star review! We're absolutely thrilled to hear that you found the assembly process easy and that you'd be happy to recommend us. If there's anything else we can do for you in the future, just let us know.
Take care,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Very reliable and friendly they…
Very reliable and friendly they rearranged my delivery as I was in labour the time it was ment to come very easy to order and very efficient would recommend these guys they are friendly polite and have very good customer service
19 de maio de 2024
Resposta da Crazy Price Beds
Hi Sarah,
Thank you for taking the time to leave us a great 4-star review. We were more than happy to help you. Thanks for offering to recommend us. Please let us know if there's anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Brought a triple bunk bed
Brought a triple bunk bed for my children got a delivery date and time so got rid of the old bet to put the new bed up and not even half of it was there! Couldn't even make a single bed out for what was in the box , no number to call to talk to someone about this.
Edit .... contacted back quickly and resolved the issue effectively, will definitely be using again in the future
30 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Amber,
I am very sorry to hear this, I can see your order has been split by xdp between the collection depot and delivery depot, We do advise on our website that this can sometimes happen.
Please be assured your remaining delivery will be with you within 48 hours,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
I bought the bed and the read the bad reviews…
I bought the bed and then read the bad reviews. I asked for a refund but they refused until delivery was refused. No number to call fir CPB and no number for delivery company XDP. The order would not have been delivered if I hadn't put in a claim to my bank for a refund. Delivery promised numerous times but it never happened. It took around 3 weeks for delivery. Now I have the bed it is great except the gas lift mechanism doesn't work so not the ottoman bed I want and had hoped for. I have emailed CPB for extra parts. Let's see what happens! I would not recommend this company.
3 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi Caroline,
I am very sorry to hear this, I can confirm I have raised the replacement for you this morning.
Once your replacement is with xdp, they will contact you with all your delivery information.
Once again, please allow me to apologise for any inconvenience this may have caused you.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Excellent experience
Excellent product, price and service, would highly recommend.
17 de maio de 2024
Resposta da Crazy Price Beds
Hi Chris,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order and we hope you will come back to shop with us again. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I'm really delighted with this purchase,would definitely buy from this company again.
Communication was a little but slow but once I made contact with their team, their responses were really fast. If you don't get an email, send an email to their support team (info@) and they're excellent! The bed I ordered is phenomenal. I absolutely love it!! It's exactly what I paid for and I'm sure it will last a long time. I'm really delighted with this purchase,would definitely buy from this company again.
28 de maio de 2024
Opinião espontânea
Resposta da Crazy Price Beds
Hi, thank you for taking the time to leave us a fantastic 5-star review. We really appreciate your kind words. We are so happy to hear that you love your new bed. Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Love my new bed
17 de maio de 2024
Resposta da Crazy Price Beds
Hi
Thank you for taking the time to leave us a great 5-star review.
We are thrilled to hear you love your new bed.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
they only gave me the mattress and…
they only gave me the mattress and headboard from two weeks ago and to this day i haven’t received the rest of the parts or a refund
14 de maio de 2024
Resposta da Crazy Price Beds
Hi,
I'm very sorry to hear about this. I can see that xdp has marked your order as a return due to your damaged boxes.
I want to apologize for any inconvenience this may have caused you. A replacement has been raised for you.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Very good communication with customer…
Very good communication with customer service.
13 de maio de 2024
Resposta da Crazy Price Beds
Hi Aisha,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that we could assist you. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Quick delivery and baby loves her bed.
11 de maio de 2024
Resposta da Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are thrilled to hear your baby loves her new bed, Also that delivery was quick.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Flipping awful
Flipping awful, ordered bed 17 days ago and still waiting - cant get a refund until i refuse delivery but how can i refuse delivery when it hasn’t been delivered!
5 de maio de 2024
Resposta da Crazy Price Beds
Hi Victoria,
I'm very sorry to hear about the issues you are facing. I can see that we have been in communication with you this morning regarding this issue. As advised, XDP will attempt delivery tomorrow. If the items are no longer required, please refuse the delivery. Once you have done this, please let us know and we will process your refund.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Resposta da Crazy Price Beds
Hi Peter,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you are happy with your order. Please let us know if there is anything else we can help you with in the future.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
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