creditcardGenius Opiniões 

Resposta da creditcardGenius

31/08/2026

Hello,

Sorry to hear that it took longer than expected to receive your GeniusCash.

We deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the credit card has been approved and that it meets all the eligibility criteria for GeniusCash.

Sometimes we don't receive this confirmation from the bank automatically, and a manual investigation is required. To do this, we send your application details directly to the bank. There are various things that the bank and/or the affiliate network needs to validate such as approval status, that you're a first time cardholder, that the application was started from our site, etc. Unfortunately, the manual investigation is completed by the bank the timeline for this is outside of our control.

We can see that you submitted a ticket. We sent your information to our GeniusCash partner on August 4th. Depending on the GeniusCash partner, please note that this process could take 6 weeks or more to complete.

We require direct confirmation from the GeniusCash partner that the application was approved and is eligible for GeniusCash in order to pay out the marketing incentive, as per our Terms and Conditions. Please note that the bank has all the information necessary to proceed with the manual investigation.

Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.

Team Genius

Resposta da creditcardGenius

31/08/2026

Hello,

Thanks for reaching out!

We strive to deliver GeniusCash to most customers within 30 days of their application date by automatically receiving confirmation from the bank that the application for the account has been approved and that it meets all the eligibility criteria for GeniusCash.

However, in some cases, we do not receive this confirmation automatically from the bank, and a manual investigation is required. If we have not received confirmation two weeks after an application date, an automated email is sent to the email address associated with the customer’s account. This email includes a link to the GeniusCash dashboard, where a ticket can be submitted so we can send the information directly to the bank for manual investigation before the offer expires.

As outlined in our Terms and Conditions, GeniusCash tickets must be submitted within 12 weeks of the application date. Unfortunately, once that 12-week period has passed, we are no longer able to submit a claim to the bank for that application.

For any future applications, if you haven't received your GeniusCash once it's been 2 weeks since your application date, please make sure to head to your GeniusCash dashboard or follow the link the email you received and create a ticket. This way, we can get your info sent directly to the bank for a manual investigation.

Regarding your email inquiry, we do our best to respond to every message we receive. If you did not receive a response from us, please feel free to email us again at hello@creditcardgenius.ca, and our team will be happy to look into this and provide updates.

Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.

Team Genius

Resposta da creditcardGenius

7/08/2026

Hello,

Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to clarify what happened.

Due to a miscommunication, the original qualifying transaction amount for this offer was mistakenly communicated in CAD rather than USD, as originally intended. Once this issue was identified, we worked directly with Kraken to resolve it in March 2026. As part of that resolution, we honored the offer as it was originally displayed on our site by paying GeniusCash to customers who completed a single qualifying transaction of $200 CAD or more within 30 days of opening their account.

Customers who provided the required documentation, and were confirmed by Kraken as meeting the original offer requirements, received their GeniusCash. However, if the requested information was not provided, or Kraken determined that an account did not meet the offer's Terms and Conditions, we were unfortunately unable to issue the reward.

If you have questions about your specific application, please contact us at geniuscash@moneygenius.ca, and our team will be happy to look into it and answer any questions.

Thanks for taking the time to leave a review! Every bit of feedback helps us improve our processes to serve our customers better.

Team Genius