I have had a really positive experience with London Mutual Credit Union. The staff have been friendly, helpful and professional throughout, and I have always felt that they genuinely want to help... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... Ver mais
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First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... Ver mais
A empresa respondeu
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Informações de contacto
4 Heaton Road, SE15 3TH, London, Reino Unido
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The process could of been clearer for…
The process could of been clearer for me as the link with the updates did not work
16 de junho de 2025
Resposta da London Mutual Credit Union
Dear Carolyn,
Thank you for your feedback. We're sorry to hear you had trouble with the update link. We've tested it on our end, and it is working. If you experience any issues in the future, please don't hesitate to give us a call—we’re always here to help!
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Meshach,
Thank you for your kind words! We're glad to hear you had a smooth experience and received a timely response. Let us know if there's anything else we can help with!
Best Wishes,
London Mutual
A very efficient process with…
A very efficient process with continuous communication from an organisation that actually helps you.
9 de junho de 2025
Resposta da London Mutual Credit Union
Dear Daniel,
Thank you for the great feedback! We're so pleased to hear you found the process efficient and supportive—it's exactly what we aim for.
Best Wishes,
London Mutual
In the past 15-years with them..they…
In the past 15-years with them..they Treats me as Never missed a payments....them knows I'm Deaf.. thanks samuel
9 de junho de 2025
Resposta da London Mutual Credit Union
Dear Samuel,
Thank you for your continued trust over the past 15 years. We’re proud to support you and always aim to provide respectful, understanding service.
Best Wishes,
London Mutual
It was ok had abit of a problem but…
It was ok had abit of a problem but then one woman (can't remember her name) sorted the whole thing out for me within a hour so she was great
10 de junho de 2025
Resposta da London Mutual Credit Union
Dear Emma,
Thanks for your feedback! We're sorry for the initial issue, but glad to hear one of our team members was able to resolve it quickly. We appreciate your feedback!
Best Wishes,
London Mutual
Being valued as a member of LMCU.
Being valued and the loan considerations as a member of LMCU that what matters not by being a poor credit. Thank you indeed Havva for on time updates and compliance!
11 de junho de 2025
Opinião espontânea
Resposta da London Mutual Credit Union
Dear Frank,
Thank you for your thoughtful review! We're glad you feel valued as a member, and we’ll be sure to pass your thanks on to Havva for her great support and communication.
Best Wishes,
London Mutual
The LMCU EXCELLENT STANDARDS…
I rated the London Mutual Credit Union five star because having been associated with them for several years, I can confirm that they have grown tremendously. They have become very efficient in operations including attending to customer concerns very promptly. I can also add that they now easily operate just like the regular high street banks. Do keep it up.
9 de junho de 2025
Resposta da London Mutual Credit Union
Dear Eugenia,
Thank you so much for your kind words and continued support over the years! We're delighted to hear that you've seen our growth and improvements firsthand. Providing efficient service and being responsive to our members’ needs is at the heart of what we do. Your feedback means a lot—thank you for being part of our journey!
Best Wishes,
London Mutual
Great service
I’ve been a customer of London credit mutual for a while and every time that I’ve needed a loan they’ve always delivered in a really good timeframe. I’ve recommend them to my friends and family who couldn’t believe what fantastic service they provide.
10 de junho de 2025
Resposta da London Mutual Credit Union
Dear Anna,
Thank you for your wonderful review and for recommending us to your friends and family! We're so pleased to hear that you've had consistently positive experiences with our loan services.
Best Wishes,
London Mutual
Customer service is brilliant
Customer service is brilliant. Very quick at responding to emails, helpful and efficient. Havva always deals with my queries and is always very helpful.
10 de junho de 2025
Opinião espontânea
Resposta da London Mutual Credit Union
Dear Sam,
Thank you for your kind words! We're thrilled to hear you’ve had such a positive experience with our customer service. We'll be sure to pass your lovely feedback on to Havva—she’ll really appreciate it!
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Patricia,
Thank you for your kind words! We're glad you found the process clear and quick. We appreciate your feedback!
Best Wishes,
London Mutual
Always a great service
4 de junho de 2025
Resposta da London Mutual Credit Union
Dear Camilla,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
Very quick and efficient
Very quick and efficient. Definitely a hassle free way of getting some much needed cash. Thank you London mutual
28 de maio de 2025
Resposta da London Mutual Credit Union
Dear Connor,
Thank you for your kind words! We're glad to hear you had a quick and hassle-free experience with London Mutual. We're always here to help when you need us.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Aminata,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
Resposta da London Mutual Credit Union
Dear Jay,
Thank you for your feedback! We're glad to hear that you found our loan services helpful.
Best Wishes,
London Mutual
You guys were a great help and really…
You guys were a great help and really helped me throughout the process. Everything was quick on response and answered everything I needed to know. Very good team
3 de junho de 2025
Opinião espontânea
Resposta da London Mutual Credit Union
Dear Chris,
Thank you for your kind feedback! We’re glad our team could help you throughout the process and answer all your questions quickly. If you have any further questions or require assistance, please don't hesitate to contact us.
Best Wishes,
London Mutual
Very good rate
30 de maio de 2025
Resposta da London Mutual Credit Union
Dear Nasrullah,
Thank you for your feedback! We're glad you found our rates good. If you have any questions, then please do not hesitate to get in touch.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Toyin,
We are very happy with your 5* review and that we have delivered more than you have expected. Thank you for banking with us.
Best Wishes,
London Mutual
Fantastic service from them today I’ll…
Fantastic service from them today I’ll always bank with them
30 de maio de 2025
Resposta da London Mutual Credit Union
Dear Abdulwahilee,
Thank you for your kind words! We’re glad you had a great experience with us. Please get in touch if you have any questions.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear S Walker,
We are happy to hear that you like saving when you are repaying the loan. It's a really great tool and it encourages members to save without any hustle. For any more feedback please do not hesitate to email feedback@creditunion.co.uk.
Kind Regards,
London Mutual
Am so happy with the outcome of my loan…
Am so happy with the outcome of my loan and the best of it all, Quick response from the Team makes me happy. Thanks for the team work.
29 de maio de 2025
Resposta da London Mutual Credit Union
Dear Modupe,
Thank you for your kind words! We're so glad to hear you're happy with your loan outcome and our team's quick response. If there's anything else you need, feel free to get in touch!
Best Wishes,
London Mutual
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