CRI Genetics Opiniões 

Resposta da CRI Genetics

20/07/2025

Hello John! Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your results didn’t meet your expectations, and we understand how frustrating that can be—especially when you were looking forward to more comprehensive insights.

Our reports are based on genetic markers and the latest scientific research, but the level of detail can vary from person to person depending on what is present in their DNA. For any “inconclusive” results, this typically means the data wasn’t strong enough to make a confident determination, which we aim to communicate transparently as we have at least 80% accuracy rate for all of our reports.

As to what you have said about the reports being too vague, please know that we value our accuracy over precision, and so the chosen regions/ information allows us to have our 90%+ accuracy rate. But as our algorithm is constantly improving, being able to provide state of the art ethnicity estimates that are not only accurate but highly precise is one of our top priorities.

We truly value your feedback, and we’re continuously working to improve our services and report offerings. If you’re open to it, we’d be happy to review your account and see what more we can do to support you.

Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

20/07/2025

Hi Keagen! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning new and getting confirmation about your genetic makeup, it truly is fascinating! We also greatly appreciate you recommending us. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you. Have a great day!

Resposta da CRI Genetics

20/07/2025

HI Zubeyde! Thank you so much for your heartfelt message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results helped you feel proud of your heritage.

Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—thank you for being a valued part of the CRI family! 🙏

Resposta da CRI Genetics

20/07/2025

Hi Mary! Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. Our goal is to provide meaningful insights into your ancestry, and we understand how important it is to connect with your maternal lineage. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Our ancestry test is based on genetics so it actually can trace the origin of where your ancestry's DNA from rather than where they lived which is based on genealogy.

Please feel free to reach out to our support team—we're here to help for us to further discuss your reports. You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

15/07/2025

Hi David! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed health insights.

At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our health reports are focused on genetic predispositions and wellness traits, rather than diagnosing diseases, and we understand how that might feel limited if you were looking for more clinical data.

As for the report access, we apologize for any confusion. We offer a selection of reports with your initial package, while others are available through optional upgrades to give customers flexibility. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!


We’d still love the chance to turn things around for you. If you're open to it, we can review your account and see how we might improve your experience.

Resposta da CRI Genetics

13/07/2025

Hi Greg! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning about your genetic makeup — it truly is fascinating!

We also greatly appreciate you recommending us to your friends. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you.

If there’s anything else we can do for you or if you have any questions in the future, don’t hesitate to reach out. We’re always here to help!

Resposta da CRI Genetics

13/07/2025

Hello! Thank you for sharing your feedback, and I’m sorry to hear about the confusion and frustration you've experienced with your reports.

Our ancestry reports are periodically updated as our science, reference populations, and algorithms continue to evolve. This means that from time to time, your results may be refined or adjusted to reflect more accurate or updated findings. While we understand this can be surprising, these changes are part of our effort to provide the most precise picture of your genetic ancestry as new data becomes available.

Regarding the Relative Finder, it relies on participation and consent. Even if someone is a close relative, they must have completed their test, opted into relative matching, and used the same service. If they didn’t agree to participate in matching or tested under a different system or company, they may not appear on your list.

We understand how important it is to receive clear and consistent results, and we’d be happy to review your case further to ensure everything is working as it should. Please let us know the names or email addresses of the relatives you're referring to (if available), and we can investigate this for you. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 if you need further assistance. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

11/07/2025

Thank you so much for sharing your experience! We’re thrilled to hear that you loved learning about your ancestry and that your results felt accurate and meaningful!

It’s always exciting to see how ancient history and genetics come together, especially in regions like the Philippines, where cultural and ancestral influences are so rich and diverse. We’re glad to hear that the Han Chinese and South Asian ancestry reflected what you already knew or suspected—it’s a great feeling when science affirms your story.

We're honored to have played a part in your journey, and if you ever want help diving deeper into your report or have questions along the way, I’m here for you.

Resposta da CRI Genetics

9/07/2025

HI CL! Thank you so much for your wonderful feedback! We're thrilled to hear that your results revealed a surprising part of your lineage—that's one of the most exciting parts of DNA testing! It's amazing what science can uncover, and we're glad you enjoyed learning how your genes help tell your unique story. We're honored to be a part of your discovery! Have a great day!

Resposta da CRI Genetics

8/07/2025

Hi! Thank you for your wonderful review. We’re so glad to hear that you enjoyed your ancestry results and glad that our customer support was able to assist you in a timely manner. Science is truly incredible, and we look forward to sharing more discoveries with you in the future. Have a fantastic day!

Resposta da CRI Genetics

8/07/2025

Hi Sandra! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable information and understand that some information about your ancestry can be surprising. For clarification about your report, please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

4/07/2025

Hi Ron! Thank you so much for your kind words! We’re thrilled to hear that you found both the ancestry and health information valuable and insightful.

It’s always rewarding to know that our efforts to provide detailed, meaningful reports are making a positive impact.

Thanks again for choosing us—we truly appreciate your trust!

Resposta da CRI Genetics

4/07/2025

Thank you for sharing your thoughts! At CRI Genetics, we strive to provide clear and meaningful insights into your ancestry, focusing on research-grade accuracy and comprehensive bio-geographical analysis. We understand that every testing service offers a unique experience, and we’re always working to improve our reports to give our customers valuable information. If you have any specific questions or need help interpreting your results, we're here to assist you!

Resposta da CRI Genetics

4/07/2025

Thank you for sharing your feedback—we truly understand how important timely communication is, and we apologize if we fell short in keeping you updated.

Regarding the relative matches you’re expecting, there are typically two reasons why you might not be seeing any matches in your report:

1.No Known Relatives in the Database
It’s possible that none of your biological relatives have submitted their samples to our database yet. Without relatives participating, matches won’t appear.

2.Privacy and Consent Settings
Even if relatives are in the system, they may have chosen not to opt in for relative matching or sharing. To respect their privacy, our system won’t show them unless they have given consent.

Please know that as soon as any potential matches become available, you will be notified by email immediately.

Resposta da CRI Genetics

1/07/2025

Thank you for reaching out and sharing your concerns about your report. We understand how important it is to have accurate and meaningful results, especially when it comes to your family history.

DNA ancestry estimates can sometimes show unexpected results because they reflect genetic inheritance from many generations back, which might include ethnicities you weren’t aware of. Even though you identify as 100% English, your DNA can still reveal a mix of regions due to how genes are passed down.

It’s also important to remember that different relatives may inherit different proportions of ancestry, which is why your cousin’s results might differ from yours even with shared family lines.

Please feel free to email, chat, or call us anytime—we’re happy to take a closer look at your results and help explain them!

Resposta da CRI Genetics

1/07/2025

Hi Albert! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!

Resposta da CRI Genetics

28/06/2025

Hi Frances! Thank you so much for your wonderful review! It’s wonderful to know that our reports met your expectations and provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!

Resposta da CRI Genetics

28/06/2025

Hi James! We are sorry that you are not happy with the experience and understand your frustration for still not having your relative finder reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we need to check the details used when you registered the kit for us to check it. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

28/06/2025

Hi! Thank you so much for your positive feedback! We're glad to hear that the reports were explained to your liking. It means a lot to us, and we're happy to have been part of your DNA journey! Have a great day!

Resposta da CRI Genetics

28/06/2025

Thanks for reaching out. We're glad we could help you discover your Italian roots — every detail can be a meaningful step in learning more about your family.

We understand a family tree would’ve added more value, and we totally get how that could make the experience feel more complete. Right now, our focus is mainly on the genetic side — showing your ancestry breakdown and potential DNA matches. A full family tree would require access to historical records, which isn’t part of our current service, but it’s something we’re hoping to explore more in the future.

DNA results can differ from known heritage due to how genetic inheritance works, where random variations in inherited markers may not perfectly match expected family trees. Historical migrations and genetic mixing over generations further contribute to this divergence. To learn more about your Ancestry Breakdown Reports, we recommend that you watch this video: https://youtu.be/LN3ubPFB1vw

If you haven’t already, you might want to check out the Relative Finder feature in your account. It’s designed to help connect you with possible DNA matches, which could be a good start for building your own family tree.