Poor customer service, ordered the Clara luxe set almost two weeks ago for them to contact and say the drawers are out of stock until August! When the order was purchased the full set was in stock. Tw... Ver mais
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Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of A... Ver mais
A empresa respondeu
I couldn't be more pleased with the service I received. The team were incredibly helpful and my son is going to be over the moon at having his trike back! Also very reasonably priced repair service an... Ver mais
A empresa respondeu
I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about! I ordered two pieces of children’s furniture with next day delivery. Rec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Informações de contacto
2 Brindley Road, M16 9HQ, Manchester, Reino Unido
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
Respondeu a 17% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Lovely mattress
Really great quality and delivery
Really great quality and delivery. Thank you!
Scammers
Scammers.
I bought Troll Torsten 2 Piece Set through Natural Baby Shower.
Furniture arrived with bits missing and extremely bad quality (unpolished parts, missing holes). Also it has very strong toxic smell, even after night in the room with open window.
Will be looking for full refund and I am 38 week pregnant. Such companies should not exist at all.
Website provides misleading information that cod is made of solid wood when on manufacture website this is MDF.
I posted bad review on their website that was not published.
Prices on website are jumpy 1,199 in one minute 899 for the same set.
Really lovely furniture
Really lovely furniture.
Quite a while to put together, but guess that’s pretty standard, instructions were good.
Looks like and great quality. Really pleased!
Brilliant delivery service they said…
Brilliant delivery service they said one to 4 days and it was delivered thank you 👍🏻👍🏻
Received mattress last week for my 2…
Received mattress last week for my 2 year old child. I noticed last night when putting him to bed that the mattress already has a dip where he has slept. I would not expect this after 1 week of use and complaints of a sore back.
Only received part of the order even…
Only received part of the order even though delivery note says otherwise. Hopefully customer support respond soon!
You are sending me a review when you…
You are sending me a review when you have not even delivered my goods or responded to the e mail I sent you asking where they are . Poor customer services !!!
Great price ,Great service and…
Great price ,Great service and delivery.Excellent product well made and sturdy for my first grandchild who is starting to eat solid foods and is sitting up. Loves his chair and he can use it to sit in a lower position to play with his toys or be read a story.
The mattress appears comfortable and…
The mattress appears comfortable and fits the crib which is an heirloom.
Yeahh its amazing mattres!
Tutti Bambini Cozee replacement
I bought this mattress to replace the original mattress on a second hand tutti bambini cozee bedside crib we bought. The mattress fits the crib perfectly and is lovely and soft and feels great quality. Very pleased with our purchase.
Excellent customer service
CuddleCo were brilliant. I am so happy with the bamboo mattress I bought for baby’s cot. I had an issue with the delivery, which I imagine was more the fault of the courier than CuddleCo themselves, but they sorted this out without delay :) would definitely order from this company again.
Fast delivery and product exactly as…
Fast delivery and product exactly as advertised, plus cheaper than other sites. Definitely recommend.
Returns cost!
Recently brought a cot bed mattress, the delivery was fast and efficient, however the mattress itself is a thin as a sheet of paper and not suitable for a child.
The website does not indicate the depth of the mattresses.
I contacted the company via email who informed me that I would be responsible for the cost of return - this amounted to half the price of the initial mattress cost!
I then telephoned to discuss other options, but there were none..
I would suggest considering the returns policy before purchasing from this company.
I have used the doona and thought it…
I have used the doona and thought it was the best invention ever. I didn’t even bother with a regular pram. Now I am pregnant again I am looking forward to using it again. It’s easy/lightweight and stress free, perfect also for travelling or if you are in need of a taxi back home. I would recommend this to anyone. 🙌🙌🙌
Great service from CuddleCo
Great service from CuddleCo, fast delivery and amazing products. Will be ordering again!
Such an easy simple shopping…
Such an easy simple shopping experience. Great customer service and my items arrived within days of ordering. Super happy- will definitely order again. 10/10
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