Poor customer service, ordered the Clara luxe set almost two weeks ago for them to contact and say the drawers are out of stock until August! When the order was purchased the full set was in stock. Tw... Ver mais
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Ordered baby nursery furniture with a two week delivery date promised. We booked the delivery slot end of April to then receive a text message to say there wasn’t going to be any stock until end of A... Ver mais
A empresa respondeu
I couldn't be more pleased with the service I received. The team were incredibly helpful and my son is going to be over the moon at having his trike back! Also very reasonably priced repair service an... Ver mais
A empresa respondeu
I was anxious after I ordered from CuddleCo and then saw the Trustpilot reviews, but in the end I had nothing to worry about! I ordered two pieces of children’s furniture with next day delivery. Rec... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Informações de contacto
2 Brindley Road, M16 9HQ, Manchester, Reino Unido
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,8
Aceitável
165 opiniões
Respondeu a 17% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing service from CuddleCo
Amazing service from CuddleCo. I have ordered several products, including the Doona Liki-Trike and the Doona Infant Car Seat. Both products are amazing and have made life so much easier travelling with a little one. The orders were dispatched and received super quickly, and the website is extremely user-friendly. I will definitely be shopping there again!
17 de junho de 2021
Opinião espontânea
Great experience ordering from…
Great experience ordering from CuddleCo, super easy site to shop! order was despatched so quickly and I received it a couple of days later. Definitely would use again.
17 de junho de 2021
Opinião espontânea
No response from them after buying a…
No response from them after buying a doona trike s5. Messaged in couple of hours after receiving the product. No response. Messaged them back after a few weeks, they set up a video call to show some changes in the trike’s settings (supposed to be something that is not in the information booklet or information on the box), they didn’t turn up for the call while I was waiting and simply said they missed it. Trying to contact them again but no response at all. All my efforts trying to contact are being dead end. Could someone let me know where I can raise this as a complaint? I am trying to get file a case with ombudsman and other services who can help too.
4 de junho de 2021
Opinião espontânea
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