Culiau Store Opiniões 252

Resposta da Culiau Store

9/01/2025

Hi Gili,

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the quality of your product and the variety of bits included. 😊 The added battery is indeed a little extra touch to enhance your experience, and we’re glad you found it helpful.

If you ever need more accessories or have any questions, don’t hesitate to reach out—we’re here to help!

Enjoy unleashing your creativity, and thank you for choosing Resparked by Culiau. ❤️

Warmly,
The Resparked by Culiau Team
✨ “Ignite your creativity” ✨

Resposta da Culiau Store

31/01/2025

Thank you so much for your feedback. We truly appreciate you sharing your experience, and we’re deeply sorry for the frustration and inconvenience you’ve faced. Due to a recent backlog, our response times have been longer than usual, and we completely understand how this has added to your frustration. We see the case was resolved, but we want to assure you that we’re always here to help if there’s anything else you need. Thank you again for your patience, and don’t hesitate to reach out if you have further concerns!

Resposta da Culiau Store

1/02/2025

We are truly sorry to hear about your frustrating experience with our Customizer. We truly understand your disappointment when a product doesn't meet expectations, especially when you're eager to complete a project. We know how important it is to have reliable tools, and we deeply apologize for any inconvenience this has caused.

Your feedback is very important to us, and we are committed to resolving this issue. Rest assured, we'll be contacting you via email to resolve this issue and make things right.

Resposta da Culiau Store

1/02/2025

Hi Diane,

Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration you've experienced with your order, and we sincerely apologize for the delay in receiving your engraving pen. It is unacceptable that the item has not arrived as promised, especially when it was meant to be a Christmas gift.

We understand how important it is to receive timely and effective customer support, and we are truly sorry for the lack of response to your emails. Please know that we are reaching out to you via email to address this matter and ensure all of your concerns are addressed.

Resposta da Culiau Store

2/02/2025

Hello Darren,

We apologize for the delay and any inconvenience you've experienced. We understand how frustrating it can be when an order takes longer than expected. Due to a recent backlog, our response times have been longer than usual, but we’re actively working to catch up and address all inquiries.

To speed up the resolution, we've sent out a request for more information and you can also reply to this with any additional details like the order ID and we’ll make sure to assist you promptly.

Resposta da Culiau Store

1/02/2025

We are deeply sorry that we were not able to provide the service you deserve, the lack of delivery and the unresponsiveness of our support team is certainly not the level of service we strive to provide, and I understand how upsetting this situation must be.

Will get in touch with you via email to promptly address your concerns and make sure your order is delivered promptly.

Resposta da Culiau Store

1/02/2025

Hi Elizabeth,

We know how frustrating to see your item stuck at a facility for 19 days with no response from customer service, especially when it was meant to be a birthday gift. We completely understand how disappointing it must be to miss that special date and now worry about receiving it in time for Christmas.

"The service you've experienced falls short of our standards, and I deeply regret the inconvenience this has caused. We want to make sure this situation is resolved for you as quickly as possible. We will get in touch with you via email to quickly address your concerns.

Resposta da Culiau Store

1/02/2025

Hi Nancy,

We regret to hear about your dissatisfaction and value your feedback. It's extremely upsetting to know that our customer service has failed you, especially after multiple attempts to reach us.

This falls short of the standard we aim to maintain, but we are here to make this right. Please know that we have contacted you via email to get this resolved as quickly as possible.

Resposta da Culiau Store

1/02/2025

Hi Joe,

We sincerely apologize for the inconvenience you've experienced with your recent purchase. We understand how frustrating it must have been to encounter a delayed delivery and a malfunctioning device within such a short period.

Please rest assured that we are taking your feedback seriously and will address this issue with the utmost urgency. We will send you an email.

Resposta da Culiau Store

2/02/2025

Hi Ann,

We hear your frustration and apologize for the poor experience. This is far from the level of service we aim to provide. Could you please give us your order details? We'll address the issue immediately and ensure you receive the assistance you need.

We want to make things right for you. We sent an information request to gather the details. Your satisfaction is important to us, and we're here to help.

Resposta da Culiau Store

1/02/2025

Hi Keltie,

Please accept our apology, waiting over four weeks without any updates or responses from our customer support team is unacceptable, and we are committed to addressing this issue promptly. We understand the frustration you've experienced with your order and we take full responsibility for the inconvenience this has caused you.

Please know that we are a legitimate business, and your trust is important to us. Will contact you shortly to address your concerns and provide a resolution.

Resposta da Culiau Store

2/02/2025

Hi Miranda,

Your frustration is completely understandable and we deeply regret that you've had to deal with this inconvenience.

We want you to know that your satisfaction is our priority and we truly want to make things right for you. Expect an email from us as we strive to resolve this issue and restore your confidence in our service.

Resposta da Culiau Store

2/02/2025

Hi Chris,

We truly apologize for the trouble you've experienced. We understand your frustration, and your feedback is very important to us. Although we've been working hard to keep up with an increased orders, we know we haven't met your expectations.

We see that you’ve already received your order, but we want to ensure everything is sorted out for you. We’ll be reaching out to you via email to address any remaining concerns and make things right.

Resposta da Culiau Store

2/02/2025

Hi Steph,

We are aware of the challenges you've faced with our customer service, and we sincerely apologize for letting you down. We understand how disappointing this has been and are taking steps to address your concerns.

The holiday season has brought a surge of orders, which has affected our response times. However, this doesn't excuse our delay. We're committed to making things right for you. I see that you already received your order and a refund was already issued.

We understand that you may still have other concerns, and we are committed to addressing them promptly. We will reach out to you via email to ensure you receive the attentive and satisfied service you truly deserve.

Resposta da Culiau Store

2/02/2025

Hi Jen,

We sincerely apologize for the trouble you've experienced with your product and for any frustration it has caused. We acknowledge your concerns and want to assure you that we are committed to addressing this issue.

We understand how disappointing it must be to have a product that stops working so quickly. Please know that we are here to make things right for you. We have replied to your email and followed up but have not received a response, would like to resolve this matter promptly. Please check your email for our messages.

We truly value your feedback and are eager to address your concerns. We look forward to turning this situation around and ensuring your satisfaction.

Resposta da Culiau Store

2/02/2025

We apologize for the inconvenience you've experienced. It appears you may have purchased from a deceptive seller. Unfortunately, some sellers use our content but send a different tool. Please note that the official Customizer is exclusively sold through Culiau, Resparked, and our verified Amazon store, "Culiau Tools."

If you would like to obtain the genuine Customizer, we would be happy to assist you you can reach us at support@culiau.com.

Resposta da Culiau Store

12/11/2024

Hi there! We’re sorry to hear about the issues with your engraving pen, and we understand how disappointing that must be. 😔 It sounds like you've tried troubleshooting, and we want to help resolve this for you. Please reach out to us directly at support@culiau.com with your order details. We’ll make sure you receive the support needed.

Thank you for giving us a chance to make this right, and we look forward to helping you enjoy your engraving pen to its fullest potential! 😊

Resposta da Culiau Store

5/11/2024

Hi Roxanne! Thank you for sharing your positive experience.🧡​ It’s wonderful to know that our quick response and support made a difference. Our team takes great pride in standing behind our products—and most importantly, our amazing customers like you!
If there’s anything you ever need, we’re here and happy to help! 🌟

Resposta da Culiau Store

8/10/2024

Hi Malin! Thank you so much for your kind words. 😊 We're thrilled to hear you're enjoying your Customizer. If you ever need anything else or have any questions while working on your projects, feel free to reach out—We're here to help.
Happy engraving! 🧡