Culiau Store Opiniões 252

Resposta da Culiau Store

2/08/2023

We're deeply sorry to hear about your disappointing experience with our product. 😔 We understand how frustrating it must be to encounter issues while using our engraver, especially when you had high hopes for its performance.

Ensuring the quality and functionality of our products is of utmost importance to us, and it's clear that we fell short in meeting your expectations. We take your feedback seriously and will investigate the matter further to identify and address the root cause of these problems.

Your satisfaction is our priority, and we'd like to make things right for you. If you haven't already, please contact our customer support team at support@culiau.com so that we can better understand the issues you faced and provide a suitable resolution, whether that involves troubleshooting or a refund.

Resposta da Culiau Store

2/08/2023

Thank you for your wonderful review! 😊 We're thrilled to hear that you love your Customizer and that it's been a valuable tool for your detailed work in 3D printed resin.

It's fantastic to know that our engraving device has proven to be versatile and capable of accessing tight spaces that other tools might not reach. We designed it with precision and functionality in mind, so it's incredibly rewarding to see it meeting your needs.

We're also delighted that you found it so useful that you decided to purchase two devices. Having a backup ensures you can continue working seamlessly without interruptions, and we're honored to be a part of your creative process.

Thank you for your support and for being a part of the Culiau community. If you ever have any questions or need assistance, feel free to reach out to us at support@culiau.com. We're here to help!

Resposta da Culiau Store

15/08/2023

We're truly sorry to hear about the issues you faced with your Customizer. This is certainly not the experience we want for our customers. Our customer service is available 24/7 via email at support@culiau.com, and we're here to assist you in resolving any problems you have encountered. Your satisfaction is important to us, and we appreciate your patience.

Resposta da Culiau Store

9/06/2023

Thank you so much for your kind words and for giving us a 10 out of 10 rating! We're thrilled to hear that our support team provided you with amazing assistance and resolved the issue promptly.

At Culiau, we strive to deliver excellent customer service and ensure that our customers have a positive experience with our products. We understand that issues can arise, but we're committed to addressing them swiftly and effectively. It's wonderful to know that our team responded immediately to your email, addressed the problem, and sent you a replacement.

Your recommendation means a lot to us, and we appreciate your trust and support. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help!

Resposta da Culiau Store

15/08/2023

Hello Matt,

Thank you for sharing your feedback with us. We're glad to hear that you're enjoying the pen and finding it useful for your artistic projects. We understand that battery life is an important aspect of your experience, and we appreciate your input on this.

The battery life can vary depending on usage, but we are continuously working to improve and optimize it. If you have any specific suggestions or if you encounter any other issues, please feel free to reach out to our customer support team. We're here to assist you and ensure you have a great experience with our product.

Thank you for your support!

Resposta da Culiau Store

15/08/2023

We're truly sorry for the frustrating experience you've had with our product and customer service. This is not the level of service we aim to provide to our valued customers. We sincerely apologize for the missing components and the issues you encountered with the bits.

Your feedback is greatly appreciated, and we take your concerns seriously.

If you have any further concerns or questions, please don't hesitate to reach out to us at support@culiau.com. Your feedback helps us improve.

Resposta da Culiau Store

15/08/2023

Hi Eva! We apologize for any complications you experienced with the delivery. We're glad to hear that overall, you had a positive experience. If you have any feedback on how we can improve our delivery process in the future, please don't hesitate to share. Your input helps us enhance our service. Thank you for your support!

Resposta da Culiau Store

5/06/2023

Thank you for your positive feedback! We're thrilled to hear that you love the Customizer and find it convenient to carry. We appreciate your trust in our product.

It's great that you also purchased additional bits to expand your options and make your engraving experience even more versatile. We designed the Customizer with convenience and ease of use in mind, so we're glad to hear that it has met your expectations.

Resposta da Culiau Store

5/06/2023

Nos alegra saber que tu pedido ha llegado en perfectas condiciones y que estás satisfecho con el embalaje. Esperamos que disfrutes de tu nuevo producto cuando lo estrenes y que la experiencia sea aún mejor de lo que esperas.

Si tienes alguna pregunta o necesitas ayuda en el futuro, no dudes en contactarnos. Estamos aquí para brindarte el mejor servicio posible y garantizar tu satisfacción.

Resposta da Culiau Store

7/06/2023

We're thrilled to hear that the Customizer was a great birthday present for your dad! It's fantastic to know that he's been enjoying it so much and hasn't been able to put it down. The joy of engraving and personalizing items is truly wonderful.

We designed the Customizer to be user-friendly and intuitive, so it's fantastic to hear that your dad found it easy to use and understand. We hope that he continues to have fun exploring different engraving projects and creating personalized items.

Resposta da Culiau Store

7/06/2023

We're glad to hear that you're enjoying using the carver on cottonwood bark and other carving materials! It can be a fascinating and rewarding experience to create intricate designs and textures on different surfaces.

Regarding the drill bit set for your carver, we recommend reaching out to our customer support team or checking our website for specific information on the available drill bit sets compatible with your carver model. They will be able to provide you with detailed information about the drill bits, their sizes, and their suitability for different carving tasks.

Resposta da Culiau Store

29/05/2023

Thank you for your feedback! We're delighted to hear that you had a first-class experience with our service and that you found the delivery quick. It's wonderful to know that you're enjoying the engraving process and finding it easy to use.

Resposta da Culiau Store

29/05/2023

That's fantastic to hear! As a fellow scrapbooking and card making enthusiast, I understand the importance of personalizing our cherished tools and supplies. It's wonderful that you found our engraver easy to use and hold, making it a convenient tool for adding your name and phone number to your items.

Resposta da Culiau Store

15/08/2023

Hello Jack,

Thank you for sharing your experience! We're delighted to hear that our tool has added a new level of enjoyment to your carving endeavors. Safety and ease of use are important to us, and we're glad to know that our Customizer has made a positive impact on your carving process.

Regarding the battery life, we appreciate your feedback. We're continuously working to improve our products and your input helps us do just that.

If you ever have more projects to tackle or questions to ask, please feel free to reach out. We're here to assist you in any way we can.

Thank you for choosing Culiau, and happy carving!

Resposta da Culiau Store

15/08/2023

Hello Bob,

Thank you for sharing your experience with the Customizer. We're glad to hear that you found it enjoyable and useful during the time it worked. We understand how frustrating it can be when a product doesn't meet your expectations in the long run, and we apologize for any inconvenience this has caused.

Battery performance is a key aspect of our product, and we're continuously working to enhance it. Your feedback is invaluable to us, and we're committed to addressing issues like the one you've described. Please know that our customer support team is available to assist you, and we would appreciate the opportunity to make things right.

If you would like to discuss this further or explore potential solutions, please don't hesitate to reach out to our customer support. We value your feedback and are here to ensure you have a positive experience with our product.

Resposta da Culiau Store

15/08/2023

Hi Christa!
Thank you for sharing your feedback about the Customizer. We're glad to hear that our product has been enjoyable and beneficial for your detailing design work. We understand the importance of having a reliable tool, especially for artists dealing with health issues, and we're pleased to know that it's helping you create during live events.

We're sorry to hear about the battery issues you've encountered with previous units. Your feedback is valuable to us as we continuously work to enhance the performance and durability of our products.

If you ever have any questions, need assistance, or want to share more of your creative projects, please don't hesitate to reach out. We're here to support you in any way we can.

Thank you for choosing Culiau and for your kind review!

Resposta da Culiau Store

5/06/2023

Nous sommes ravis d'apprendre que vous trouvez notre produit facile à prendre en main et très portable. Nous avons conçu cet outil avec la facilité d'utilisation et la portabilité à l'esprit, afin que vous puissiez l'emporter partout où vous en avez besoin.

La convivialité et la portabilité sont des aspects importants pour nous, et nous sommes heureux que vous ayez une expérience positive à cet égard. Si vous avez des questions supplémentaires ou besoin d'assistance, n'hésitez pas à nous contacter. Notre équipe est là pour vous aider et vous offrir le meilleur service possible.

Resposta da Culiau Store

15/08/2023

Hello Karena,

Thank you for sharing your positive experience with the Customizer! We're thrilled to hear that our product has been a great fit for your needs. We designed the Customizer with versatility and ease of use in mind, and we're delighted to know that it's providing you with a comfortable and precise engraving experience.

Engraving on glass and perspex sounds like a wonderful creative endeavor. We're pleased that you've found a selection of drill bits that work well for your projects. Your feedback is valuable to us, and we appreciate your support.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to have a positive experience with the Customizer.

Resposta da Culiau Store

15/08/2023

Hello Sue,

We appreciate your feedback and we're sorry to hear that the Customizer didn't meet your expectations.

One crucial factor in achieving the desired results is using the correct bit for the material you're working with. We offer a comprehensive Bit Guide that provides recommendations for different materials and engraving techniques. It's possible that trying different bits might yield the outcomes you're looking for.

We're always here to help and provide guidance, so if you have any questions or would like assistance in selecting the right bits for your projects, please don't hesitate to reach out. We want to ensure that you have a positive experience with our tool and achieve the results you envision.

Thank you for giving the Customizer a try!

Best regards.

Resposta da Culiau Store

18/05/2023

Thank you for your kind words and for sharing your positive experience with Alina at Culiau Support! We're delighted to hear that Alina provided exceptional customer service and went the extra mile to assist you with your order, even when you forgot to apply the discount.