Okay, this company went far and beyond to actually help me receive a great product but unfortunately it does have a usage limit. It's motor wasn't built for constant use. Respark was so awesome that t... Ver mais
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Leia as opiniões dos outros
I ordered my carving set on Jan. 31 (and received order confirmation) and it's not scheduled for USPS delivery until Feb. 10. Now - unless this is being shipped from China, paid-for shipping (faster d... Ver mais
A empresa respondeu
Zeitnahe Lieferung. Preis/ Leistung ist o.k! Das gelieferte Gerät hält, was es versprach. Ich habe gleich losgelegt und eine harte Holzwurzel mit grazielen Schnörkeln bearbeitet und anderntags... Ver mais
A empresa respondeu
Unfortunately our Customizer had a fault, even though fully charged the device motor would not start. Raised the issue with Culiau team and Carla very quick took responsibility for the case. With addi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Explore the world of DIY tools with Culiau. Our mission is to spark creativity and provide tools that inspire. Join us in reimagining crafting possibilities! ✨ Experience the joy of crafting with us – your journey to creativity starts here! 🧡
Informações de contacto
312 W. 2nd St #1490, 82601, Casper, Estados Unidos da América
- support@culiau.com
- culiau.com
3,3
Aceitável
252 opiniões
Não respondeu a opiniões negativas
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Stellar Customer Service
At this point my review is mainly for the customer service I have received. They have been very responive and helpful with informing me on how to get started. My intended use was aimed more at carving and i didn't realize the included bits are not designed for that application. So the proper tools are on the way! The pen seems to be put together very well and I'm sure it will do the job well.
12 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
Hello Kane,
Thank you for taking the time to share your experience with our customer service! We're delighted to hear that you've found our team responsive and helpful. Providing excellent support and guidance is one of our top priorities, and we're glad we could assist you in getting started with the Customizer.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to support you every step of the way.
Thank you again for your feedback and for choosing the Customizer!
Best regards!
Instruments to enhance art
Elizabeth bought the items for me to allow me to enhance my pyrography craft work. They are beautiful instruments and create fantastic texture.
I’m an ex soldier and suffered limb loss, and having given up wood turning, needed a new craft. Thankyou. David
8 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you for sharing your experience with our instruments and for your kind words. We're thrilled to hear that Elizabeth purchased them for you to enhance your pyrography craft work. It's wonderful to know that our tools have helped you find a new craft after your wood turning journey.
Muy bueno la pena es que no tenga una cajita o una bolsita de trasporte
Muy bueno la pena es que no tenga una cajita o una cartera de transporte
21 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
¡Hola Antonio!
Gracias por tu comentario. Nos alegra saber que encuentras nuestro producto de calidad. Entendemos la importancia de contar con una cajita o bolsita de transporte para mantener todo organizado. Hemos estado trabajando en mejorar la experiencia para nuestros clientes, y nos complace informarte que ahora ofrecemos diferentes opciones de cajitas y estuches de transporte en nuestra tienda. Puedes encontrar estas opciones adicionales para complementar tu herramienta y mantenerla protegida durante su uso y almacenamiento.
¡Esperamos que encuentres una solución que se adapte a tus necesidades y que sigas disfrutando de tu experiencia con Culiau!
Saludos!
Great for customizing small metal, glass, leather objects
I’ve received my Customized in about 2 weeks after the order have been made.
The results are different depending on the material. The best results are achieved on leather, metal and glass, surprisingly (thought it takes quite a time to do elaborate patterns).
The basic set of bits works the best on these surfaces.
It takes lots of strength and time to make a pattern on a stone, I guess either the power is not enough or the bits are not suitable.
I really like this tool thanks to the long time of working (around 2 hours on low or medium speed), the small and handy size and light weight.
It’s perfect for particularly customizing your items, making small gifts and such.
8 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
Hi Alena! Thank you for sharing your experience with the Customizer! We're delighted to hear that you've found it to be a valuable tool for customizing various materials. It's indeed a versatile tool for adding a personal touch to your items and creating unique gifts.
We appreciate your feedback on its performance with stones. Stone engraving can be a bit more challenging due to the hardness of the material, and you may want to explore different bit types and techniques for stone engraving, we highly recommend our Grinding Bits set. If you have any questions or need guidance on this, please feel free to reach out to our support team, and they'll be happy to assist you.
Happy crafting!
Don't expect to get the product ..
Don't expect to get the product ... some kind of a fraud
8 de maio de 2023
Resposta da Culiau Store
Thank you for bringing this review to my attention. I am sorry to hear that you did not receive your product and that you feel like you have been defrauded. We take all customer feedback seriously and would like to address your concerns.
Could you please provide us with your order number and the email address associated with the order? We will investigate the matter and do everything we can to resolve any issues and ensure that you receive the product that you paid for.
At Culiau, we take pride in our products and strive to provide our customers with the best possible service. We hope to hear back from you soon so that we can work towards a resolution.
Small compact unit with sufficient…
Small compact unit with sufficient power and working time to have some fun while out on a walk. I use it on the beach to work on drift wood and stones. Lots of fun. I am still experimenting on different surfaces.
4 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
It's great to hear that you're enjoying your compact engraving tool and finding new ways to use it, especially on your walks on the beach. Experimenting with different surfaces can definitely lead to some interesting and unique projects. Thank you for sharing your experience with us!
My daughter who is 12 loved this
My daughter who is 12 loved this. Accessible and clear advice with some nice starter projects suggested.
7 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
We're thrilled to hear that your daughter enjoyed our product and found it accessible and clear. We aim to provide our customers with high-quality tools and resources that are both informative and fun to use, and it's wonderful to know that we've hit the mark with your daughter.
We're glad to hear that our starter projects were helpful as well. We believe that providing useful project ideas is a great way to inspire creativity and exploration in our customers, and we're happy to know that your daughter found them enjoyable.
The best Handheld mini engraver
The small handheld engraver is amazing. It’s just what I needed. I make jewelry and I’m able to customize, sign, carve, and shape. It’s easy it’s simple and affordable,has a lot of different bits.
I highly recommend this pen engraver !
E Roberts, Boca Raton Fl
6 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you for sharing your positive experience with the Customizer! It's great to hear that it's working well for your jewelry making and that it's easy to use and comes with a variety of different bits. We appreciate your recommendation and hope that you continue to enjoy using the Customizer for your creative projects.
The customer service was commendable!!!
The customer service was commendable! prompt response of my emails and an error of the 5% discount was revoked immediately as I requested though the error was from my side. More so the product is Amazing!!! The best gift I gave my hubby!…..keeps him busy!
4 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
Hi Joyce,
We truly appreciate your kind words regarding our customer service! Providing prompt and helpful assistance is of utmost importance to us, and we're glad to hear that your experience with our team was positive. We're here to address any concerns or questions you may have.
It's wonderful to know that the Customizer has turned out to be an amazing gift for your husband. Thank you for choosing the Customizer and for sharing your positive experience!
Faulty product
I have bought two of the engraving pens and both of them do not charge all the way. I get maybe 30 minutes of time using each of them, not the 2 hours they claim. The power and battery both drop ridiculously quick when all I am doing is some light sanding. I really wanted a worthwhile engraver but these are more trouble than they have been worth.
***update: The company replied that they would replace my faulty device, but when I emailed them about it they only offered me a discount on a new product. I will not buy another product from them since they refuse to take responsibility for their faulty pens. I will be looking into other brands instead.
1 de maio de 2023
Opinião espontânea
Resposta da Culiau Store
We're sorry to hear about your experience with our engraving pen. We take pride in providing quality products and it's concerning to hear that you've had issues with both pens you purchased.
We would like to offer you a replacement or a refund for your purchase. Please contact us at support@culiau.com with your order details and we will be happy to assist you.
Thank you
Thank you! For your quick response to my request and top notch customer service.
Best, Hector Rodriguez, NY.
29 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
You're very welcome, Hector! We're glad to hear that our team was able to provide you with top-notch customer service and respond to your request quickly.
At our company, we strive to provide our customers with the highest level of service and support, and it's always rewarding to hear when we've succeeded in meeting our customers' needs. Thank you for choosing our company, and we look forward to serving you again in the future.
Great customer service
I recently bought one if their engraving pens. The pen is great but I had an issue with some of the bits. However their customer service is absolutely great and very quickly cleared the problem up and are sending me some new bits. They make you feel as ifvyou matter. Thankyou.
27 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you so much for your kind words and for choosing our Customizer! We're delighted to hear that you had a positive experience with our customer service team.
We understand that sometimes issues can arise, but we're committed to ensuring that our customers have a smooth and enjoyable experience. Your satisfaction is important to us, and we're always here to assist you promptly and effectively.
If you ever have more questions or need further assistance, please don't hesitate to reach out. Your feedback is greatly appreciated, and we're here to help with any of your engraving needs. Thank you for being a valued customer!
Thank you, Culiau!
I bought an engraving pen and mini saws set for my daughter. Have tried the engraving pen and it was fun to experiment with. I discovered that Culiau is now having a promotion where if you order the engraving pen, you get a free e-book guide. I reached out to Culiau and asked if I could have this, because I did not get it before. They replied within a few hours and not only gave me the e-book for the engraving pen, but also attached a PDF guide that explain the multiple bits in the set, so that my 14-year old and I can get the most out of the purchase. Thank you, Culiau!
25 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you for taking the time to share your positive experience with our company! We're thrilled to hear that you and your daughter are enjoying the engraving pen and mini saws set, and that you found our promotional offer of the free e-book guide to be helpful.
Great customer service
Great customer service, very prompt and helpful with all aspects of my order.
25 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Hello William!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you for choosing us, and we appreciate your feedback!
EXCELLENT customer service
The customer service "Clara" was off the charts helpful and responsive.
I had a problem with one of the bits and it was dealt with promptly. This was a drawn out problem and she never gave up.
I would recommend this company and its Engraver.
1 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Great to hear that you had a positive experience with our customer service, and that Clara was able to assist you promptly and effectively. We take pride in providing excellent customer service, and it's always rewarding to hear when we've succeeded in meeting our customers' needs.
We appreciate your recommendation of our company and engraver, and we look forward to continuing to provide you with the same high level of service in the future. Thank you for choosing our company!
Customer service was great friendly and…
Customer service was great friendly and showed real interest in my issue
12 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
We are delighted to hear that our customer service team was able to provide you with excellent service, and that they were friendly and showed genuine interest in resolving your issue. Providing exceptional customer service is a top priority for us, and it's always rewarding to hear that we've succeeded in meeting our customers' needs.
I had ordered a product I wasn't fully…
I had ordered a product I wasn't fully ready to order yet. It was a mistake on my part.
I messaged customer service asking to cancel my order. My message answered in a (very) short time and my order was canceled.
They were very understanding and immediately addressed my issue.
Great customer service and very appreciated...I will definitely be order my product soon.
Thank you!!
3 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Hello Ron,
Thank you so much for sharing your experience! We're delighted to hear that our customer service team was able to assist you promptly and efficiently. We understand that circumstances can change, and we're always here to help accommodate your needs.
When you're ready to place your order again or if you have any questions in the future, please feel free to reach out. We're here to provide you with the best service possible.
We truly appreciate your kind words and look forward to serving you again soon!
Best regards!
An Alabaster and Soapstone "must have" carving tool
I utilize the Culiau Customizer to carve alabaster and soapstone sculptures using it particularly for the fine detailing of eyes, claws, creating hair, feathers, fins etc. The lightweight design and small profile allow easy manipulation of the tool to access and carve with intricate detail. The battery lasts in excess of 2 hours and when used properly and allowing the tool to gently spin freely, the diamond or double cut carbide steel burrs, quickly and effortlessly remove unwanted stock from the stone. I highly recommend this product and give it a two thumbs up a full 5 star rating.
2 de abril de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you for sharing your positive experience with the Culiau Customizer! I'm glad to hear that the product's lightweight and small design allows you to work with ease and precision on intricate details when carving alabaster and soapstone sculptures. It's also good to know that the battery lasts for over 2 hours and that the diamond or double cut carbide steel burrs quickly and effortlessly remove unwanted material from the stone. It's great that you gave this product a 5-star rating and that you recommend it!
Having bought a Customizer Professional…I needed guidance on bits
Having bought a Customizer Professional Engraving Pen I realised as a novice I needed a guide as to which bits to use on different materials. The on line support service responded with a 6 page pdf with diagrams to explain what each bit could do. Fantastic service and much appreciated. I now feel ready to use the pen.
18 de março de 2023
Opinião espontânea
Resposta da Culiau Store
Great to hear that you found our online support service helpful and that you now feel ready to use your Customizer Professional Engraving Pen! We're glad that we were able to provide you with the guidance you needed, including a 6 page pdf with diagrams explaining what each bit could do. We always strive to provide the best possible service to our customers, and we're thrilled to hear that our support team was able to assist you effectively. Thanks for choosing our product, and we hope you enjoy using it!
Superb products and customer service
I cannot fault this company for products sand more important customer service. I purchased the engraving pen and for small fine work when carving its perfect. I then ordered the pro burning pen and I made the mistake of not qualifying it was for use in the uk so received a US version. It was too low voltage so emailed and provided proof of condition and they courteously sent another correct one. Super customer service I highly recommend this company.
13 de março de 2023
Opinião espontânea
Resposta da Culiau Store
Thank you for taking the time to share your positive experience with our company! We're delighted to hear that you're happy with both our products and our customer service. We're sorry to hear that there was an issue with your initial purchase of the pro burning pen, but we're glad that we were able to provide you with a replacement that was appropriate for use in the UK. Our goal is to always provide excellent customer service, and we're thrilled to hear that you found our support team courteous and responsive. Thanks for recommending our company, and we hope you enjoy using your new products!
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