Curaid Opiniões 91

Resposta da Curaid

Actualizada a 14/04/2025

Hi Caitlin,

We’re sorry to hear you’re disappointed. We did communicate with you by email and requested a short video to help us verify the issue with the device. Unfortunately, we never received that video.

Despite not receiving proof, we still offered you a replacement device as a gesture of goodwill. However, you declined this and insisted on a full refund.

You later mentioned our 90-Day Money-Back Guarantee — which is designed to be simple and fair. To qualify, we just ask for a quick photo or video of your skin before using the product, followed by a few progress images around every 30 days. This helps us track usage and results. Everything can be easily sent to support@curaid.com within the 90-day window — but these steps were not completed in this case.

We always try to resolve issues fairly and respectfully, and we’re sorry we couldn’t come to a resolution that worked for you.

Warm regards,
Curaid Team

Resposta da Curaid

10/04/2025

Hi Georgina,

Thank you so much for taking the time to share your feedback. We’re really happy to hear you’re enjoying the red-light device overall, especially the massage feature and temperature settings.

We’re very sorry to hear about the issue you’ve experienced with the hot mode not turning off properly. Please rest assured that the device has built-in safety limits on temperature to ensure it cannot overheat or pose a fire hazard — it’s designed specifically for safe contact with the skin. That said, your experience definitely sounds frustrating and is not how the device should function.

We’ve checked our support inbox thoroughly and haven’t been able to locate an email from you — it’s possible it didn’t come through or got filtered incorrectly. If you could please contact us again at support@curaid.com or DM us directly here with your order number, we’ll be more than happy to assist you right away and arrange a replacement if needed.

Your satisfaction is important to us, and we’re here to help get this sorted for you.

Warm regards // Curaid Team

Resposta da Curaid

10/04/2025

Hi Diana,

Thank you for sharing your experience — we’re so happy to hear you’re already feeling the benefits! The hot and cold settings really do make a difference, and we love that you’re using them as part of your self-care routine. That’s exactly what we aim for — skincare that feels good and does good.

Warm regards // Curaid Team

Resposta da Curaid

10/04/2025

Hi Jake,

That’s fantastic to hear — we love that the device turned into a shared skincare win! It’s always great when results speak for themselves, especially when it comes to improved tone and texture. Who says skincare is just for one person anyway ❤️ ?

Thanks for giving it a try and for sharing your experience!

Warm regards // Curaid Team

Resposta da Curaid

10/04/2025

Hi Nic,

We’re sorry you feel this way. Just to clarify, we did communicate with you via email and, despite the issue with the silicon button being due to personal use, we still offered a free replacement device as a gesture of goodwill — along with a discount code for a future purchase.

The price change you referred to happened months later during a temporary flash sale, which unfortunately couldn’t be retroactively applied. We did our best to assist you, even beyond our standard policy, but your request for a full refund outside the return window couldn’t be granted.

We always strive to support our customers fairly and respectfully, and we’re sorry we couldn’t meet your expectations in this case.

Warm Regards // Curaid Team

Resposta da Curaid

10/04/2025

Hi Andrea,

We’re really sorry you missed the flash sale — it was a limited-time offer and part of a short promotion. We totally understand how that can feel frustrating.

While we can’t apply discounts retroactively, we’d be happy to offer you a special coupon for your next order :) Just drop us a message at support@curaid.com !

Thanks again for your support.

Resposta da Curaid

10/04/2025

Hi Joost,

We’re truly sorry for the delay and lack of communication you experienced—that’s not the level of service we aim to provide. Due to an unexpected surge in demand, we completely sold out and unfortunately overestimated how quickly our production line could catch up.

While this led to delays and slower communication than usual, we made sure to issue your refund once requested. If you ever decide to give us another try, we’d love the chance to provide a smoother experience.

Warm regards // Curaid Team

Resposta da Curaid

18/02/2024

Hi Michael,

We do not take responsibility for excessive amounts of compliments you will receive.

Warm Regards // Curaid

Resposta da Curaid

4/02/2024

Hi Ivan,

I'm George, the Founder of Curaid.

I'm thrilled that you enjoyed our products! It warms my heart to see men appreciating the quality of our products. Curaid is not anonymous; it's just new :) Our primary goal is customer satisfaction through products and service above everything! You're right; as the founder, I should share more stories. I'll be sharing Curaid's story and journey through images and videos soon. I'll be in it as well, so stay tuned!

Warm Regards // George