was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job,... Ver mais
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Leia as opiniões dos outros
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Ver mais
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I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a w... Ver mais
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your website is horrible to use. it was so much better when it was stickers international. also i've been getting wrong shapes printed and even the replacements were messed up.
A empresa respondeu
Informações sobre a empresa
Sobre Customgenie
Escrito pela empresa
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Informações de contacto
Estados Unidos da América
- customgenie.com
3,6
Aceitável
121 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
sticker
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
3 de março de 2026
Resposta da Customgenie
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you.
We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need.
We appreciate you sharing your feedback with us.
The name tags we ordered arrived and…
The name tags we ordered arrived and look great!
20 de fevereiro de 2026
Resposta da Customgenie
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
I do like the new layout.
2 de março de 2026
Resposta da Customgenie
Hello Felix, thank you for your feedback—we truly appreciate it. Comments like yours help us continue improving and delivering a better experience for our customers.
Looks good
Product looks good but took a very long time to ship compared to when it was Stickers International.
26 de fevereiro de 2026
Resposta da Customgenie
Hello Eric, thank you for your feedback. We are pleased to hear that you are satisfied with the product. We appreciate your comments regarding the shipping time, and we remain committed to enhancing our turnaround times.
Pens came out great
28 de fevereiro de 2026
Resposta da Customgenie
Hello Danny, we are very pleased to hear that you’re happy with your order—thank you for your feedback.
Fast and not expensive
21 de fevereiro de 2026
Resposta da Customgenie
Hello Jean, thank you for your feedback. We sincerely appreciate your business and look forward to serving you again in the future.
Just what I ordered and quick and easy
Ordering was quick and easy, the package arrived quickly and I love my new pens.
Also, I love that I did not have to buy a huge quantity. On a lot of sites you have to buy a minimum of 100. I needed less than 20.
27 de fevereiro de 2026
Resposta da Customgenie
Hello Hilary, thank you for your kind feedback. We’re pleased to hear that the ordering process was smooth and that the flexibility in quantities met your needs.
We truly appreciate your support and look forward to serving you again.
Resposta da Customgenie
Hello Alfredo, Thank you for your continued trust in us. We’re pleased to hear you’re satisfied with the quality of your orders.
Resposta da Customgenie
Shannon, thank you for your feedback. We’re pleased to know your experience with our platform and product met your expectations. Thank you for your business.
Resposta da Customgenie
Hello Bill, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
I still haven't received my product and…
I still haven't received my product and it was a time sensitive order. I also never received an actual proof or a reply about a proof. Assuming this group has purchased Name Badges International, but all of our company history is gone and we have no way of ensuring the products match what we've had in the past - very disappointing
23 de fevereiro de 2026
Resposta da Customgenie
Hi Janel, we sincerely apologize for the inconvenience caused. We understand how important your timeline, proofs, and company history are to you. We're committed to resolving this and understanding your concerns in detail.
We're investigating this. Our team will reach out to you directly to get this sorted and make things right for you.
We appreciate you sharing your feedback with us.
Great custom pens
Pens work well! The custom logo looks exactly as it did when I designed it on the site. I was a bit worried at first because they don't give an estimate arrival for shipping. But it arrived very timely.
20 de fevereiro de 2026
Resposta da Customgenie
Hello Mario, Thank you for your feedback. We’re pleased to hear that your order met your expectations.
We also appreciate your comments and will continue working to enhance the overall response.
Quality control is non existent.
I made sure all my decals are perfectly aligned. They all came misaligned. I put in a remake request, they came back on the wrong stock and they were misaligned yet again. I ordered multiple sheets of the same decal, they are aligned differently on each sheet. Some of them float on the same sheet. This has been an ongoing issue. Extremely frustrated, and done ordering from these guys.
*Update*
I was contacted in reference to my review. Jessica from Custom Genie asked if I would like a refund or decals. She assured me they would be looked over to ensure they are centered as I laid them out. Once again they came misaligned. Decals on the same sheet were misaligned differently too. The decals in the vertical center of the sheet were perfectly centered, the ones on the right float to the left and the ones on the left float to the right. I ordered two sheet of ybis particular design. On the second sheet none were centered and they all floated down. Definitely a them problem and they can't fix it. Stickers International was an infinitely better company. I would give 0 stars if I could.
29 de janeiro de 2026
Resposta da Customgenie
Hi Robert, we sincerely apologize for the alignment issues with your decals. We understand your frustration after multiple remake requests and inconsistent quality across your order.
We're investigating this immediately. Our team will reach out to you directly to resolve this and ensure we get this right for you this time.
We appreciate you sharing your feedback with us.
Resposta da Customgenie
Hello Andrew, thank you for your kind feedback. We’re glad to hear you enjoyed your order.
Quick delivery
Quick delivery, and perfectly done. Very happy with the product
18 de fevereiro de 2026
Resposta da Customgenie
Hello Bryan, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
Transition from NBI to Customgenie not smooth!
I'm not particularly happy with the transfer of process from Name Badges International to Customgenie. We had dozens of templates that we ordered from and they were all lost. Also there was no clear crosswalk betwen the NBI offerings and the Customgenie offerings. I think this could have been done a lot better. I know it should have been done a lot better.
18 de fevereiro de 2026
Resposta da Customgenie
Hi Maude, we sincerely apologize for the inconvenience with the transition from NBI to Custom Genie and the loss of your templates. We understand this has been frustrating. We're committed to making your experience better.
We're looking into this. Our team will reach out to you directly to understand your needs and find solutions.
We appreciate you sharing your feedback with us.
Poor Print Quality
Print quality came out very poor for the domed stickers despite my high-resolution art file.
17 de fevereiro de 2026
Resposta da Customgenie
Hi, we sincerely apologize for the poor print quality on your domed stickers. We're committed to making your experience better.
We're looking into this immediately. Our team will reach out to you directly to resolve this.
We appreciate you sharing your feedback with us.
Stay Away
Issues uploading art online. Phone calls w/ their reps would give us conflicting information that no one could back up in an email as we tried to place orders online & email artwork. After reading reviews, I think we avoided a HUGE MESS!
2 de março de 2026
Opinião espontânea
Resposta da Customgenie
Hi Kimberly, we sincerely apologize for the issues with the upload process and the conflicting information from our team. We understand your concerns.
We're looking into this to improve our process and communication. We hope you'll give us another chance to show you our standards are much higher than what you experienced. We appreciate you taking the time to share your feedback with us.
Resposta da Customgenie
Suzanne, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
The new website took a few minutes to…
The new website took a few minutes to get used to, as artwork is handled differently.
Love that the discount is automatic for our wholesale account.
2 de fevereiro de 2026
Resposta da Customgenie
Hey Linda, thanks so much for the feedback! We're glad the automatic wholesale discount is working smoothly for you. We know the new website took some getting used to with how artwork is handled, but we're really happy you're finding your way around.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
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