Custom Truck One Source Opiniões 

833
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Elmer Grigsby has been helping me on this order for MONTHS. I finally got approval from my customer to place the order. Thank you so much for the help.

Classificada 5 em 5 estrelas

Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he too... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would like to thank your entire team Cade got back to me very quickly via email and followed up with info and a call setting up a viewing in Bakersfield ,after looking at those i proceeded to your o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tim Andrews the salesman is great. Look forward to purchasing more equipment from him and Custom Truck going forward-have been a long term customer for over 8 years. Union Grove is a great build sites... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamentos

Escrito pela empresa

Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.


Informações de contacto


4,6

Excelente

TrustScore: 4.5 em 5

833 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(833)

19 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Sales is AMAZING! Service Department is TERRIBLE!

The sales side of the house is amazing! Daylon will treat you right every time and goes above an beyond!

Now the bad: The service side of CTOS is horrible!!! Expect to be overcharged, from the hourly rate that is higher than anywhere else in the area to charging extra hours on your units. When you ask them for a breakdown they give you the "that is for internal use only" response. The expect to be pat on the back for putting a customers units in the shop in front of their own rental fleet.

Save yourself time, money and a headache and use someone else for your service work.

20 de maio de 2025
Opinião espontânea
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

We appreciate you sharing your experience. We're happy to hear the sales team met your expectations.

We regret to hear about your service experience. We'll review your feedback regarding service costs and communication to improve our customer service. Thanks for bringing this to our attention.

Classificada 5 em 5 estrelas

Was very easy to order

Was very easy to order. People there are very cordial and have a very good knowledge of what they have!

1 de maio de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

We're happy to hear that ordering was easy for you, and our team's knowledge was helpful! Thank you for your positive feedback; we appreciate it.

Classificada 5 em 5 estrelas

Easy ordering

Easy ordering, fast delivery

15 de abril de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

We're happy to hear that ordering was easy and delivery was fast for you. Thank you for your positive feedback!

Classificada 2 em 5 estrelas

Not so much as something wrong

Not so much as something wrong, just no image to confirm item with on website. And shipping three decals worth 0.60 each for 26.00 is expensive & could have been under 10.00 via USPS Priority.

10 de abril de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

Chris, we appreciate you bringing this to our attention. We're sorry the website lacked an image and that the shipping cost was higher than expected. We'll review our website and shipping options.

Classificada 5 em 5 estrelas

Gary weiss and Cullen were unbelievable…

Gary weiss and Cullen were unbelievable to work with! The process was flawless and both extremely professional!!

12 de março de 2025
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Resposta da Custom Truck One Source

Troy, we're happy to hear that your experience was flawless. We appreciate you mentioning the professionalism displayed. Thank you for your positive feedback!

Classificada 5 em 5 estrelas

Great Company once again!

After about a month of trying to buy a used quad axle CTOS ad popes up on my Facebook yes I’m old! It took Tommy Sims less had 1 hour to get the contract and truck secured! Dave and Gary in finance made it painless great terms and a great interest rate! This is my third truck from this company and every time they knock it out of the park!

12 de março de 2025
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Resposta da Custom Truck One Source

We're glad you enjoyed your experience! It's great to hear the team made securing your third truck so quick and easy. We appreciate your continued business and thank you for sharing your positive feedback.

Classificada 5 em 5 estrelas

Great Help

After working through several different roll-off options Joseph work really hard with me to get exactly what the customer was looking for.

12 de março de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

We're happy to hear that we could assist you in finding precisely what you needed. We appreciate your positive feedback and thank you for taking the time to share your experience!

Classificada 5 em 5 estrelas

Your guys are great easy to get and…

Your guys are great easy to get and fast response, 1st class

5 de março de 2025
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Resposta da Custom Truck One Source

We're happy to hear that you had a great experience with our fast response times. Thank you for your positive feedback!

Classificada 5 em 5 estrelas

Working with Wayne Kenny and Gary Weiss…

Working with Wayne Kenny and Gary Weiss has been an incredible experience! They have been very responsive and helpful. We will be buying again.

4 de março de 2025
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Resposta da Custom Truck One Source

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the responsiveness and helpfulness you received, and we look forward to assisting you again.

Classificada 5 em 5 estrelas

Great deal

Absolutely great Matt was quick to meet our needs . Made us feel comfortable with our deal.

28 de fevereiro de 2025
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Resposta da Custom Truck One Source

We're glad you enjoyed your experience and that the process was quick and comfortable. Thank you for sharing your positive feedback with us!

Classificada 5 em 5 estrelas

Landon Christly is customer specialist

Landon Christly is customer specialist. He does not pressure but does his best to do what we ask. Custom One Source gives us a great product for an affordable price. We do not have to wait 3-5 years for a new unit. Our orders are custom fit for our needs. We will continue to do business here while getting these results. Thank you Landon and Customer One Source.

27 de fevereiro de 2025
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Resposta da Custom Truck One Source

We're happy to hear that you are satisfied with our products and the service you received. It's great to know that our team could meet your needs with a custom solution and affordable pricing. We appreciate your continued business and value your feedback!

Classificada 5 em 5 estrelas

I would like to thank your entire team…

I would like to thank your entire team Cade got back to me very quickly via email and followed up with info and a call setting up a viewing in Bakersfield ,after looking at those i proceeded to your office at 4500 state and your manager Matthew Statler was (GAME ON) go look at everything we have Dan and we will find something for you .Mike Hefley rolled into assist on specifics and serial numbers and pricing .And im wiring you guys sum (DOUGH) . Awesome job .Thanks for everything Dan Johnston

26 de fevereiro de 2025
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Resposta da Custom Truck One Source

We're happy to hear that you had such a positive experience. It's great to know that our team provided you with excellent support and found the perfect solution for your needs. Thank you for your awesome feedback!

Classificada 5 em 5 estrelas

Excellent

Excellent, very smooth!

20 de fevereiro de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

Pedro, thanks for the feedback!

Classificada 5 em 5 estrelas

John Dean. On it!

John was very informative and to the point. He was easy to talk to and had an understanding of what I needed.

20 de fevereiro de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

Michael, thanks for the feedback. John is great to work with and I'm glad you agree. Don't hesitate to reach out if you need anything.

JC

Classificada 5 em 5 estrelas

This is the first time I was working…

This is the first time I was working with Custom Truck One Source. I am pretty satisfied with the service level.

14 de fevereiro de 2025
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Resposta da Custom Truck One Source

Hayk, thanks for the feedback. I'm glad you've had a positive experience. Do not hesitate to reach out if you need anything.

JC

Classificada 1 em 5 estrelas

The parts were ordered at an acceptable…

The parts were ordered at an acceptable time and were not shipped out same day, even though I paid for next day air. Then the part didn't show up for two days.

The only help provided was the person who took my phone call and was willing to knock a few dollars of the freight charge for us. Regardless, the part was for work we had done for a customer that was in dire need of that seal kit, and he was losing money while we had his machine tore apart with no parts. After waiting two days we then proceeded to get the wrong seal kit(s). This in turn had potentially really hurt a local business and we now will be more diligent if we order from you again and to follow up until we get results.

I can only say that the order takers are okay, the filling and shipping side could use some work.

10 de fevereiro de 2025
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

Sam, I'm sorry you had a negative experience and I want to learn more. Will you please email info@customtruck.com with details (if you know who you talked to, that could be helpful). We want to make sure the issue has been addressed. Thank you.

Classificada 5 em 5 estrelas

The Lynchburg VA group are great to…

The Lynchburg VA group are great to work with, Angie is very friendly, helpful and efficient. Tim Bloodgood is an excellent field service technician that has always been able to get our equipment back up and running quickly.

10 de fevereiro de 2025
Opinião espontânea
logótipo da Custom Truck One Source

Resposta da Custom Truck One Source

Lane, thanks for the feedback! I'm thrilled you had a positive experience working with us and look forward to continuing our partnership. Reach out if you need anything.

JC

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