Commercial Vehicle Direct Opiniões 

3073
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been with Commercial Vehicle Direct for a few years now and I am truly happy with their service, they are friendly and never fail to provide the best at all times.

A empresa respondeu

Classificada 4 em 5 estrelas

Your staff was good to keep me informed at all times & get me good deal i have stayed with your co now for many years even though premium is on high side hope you can better deals as time goes on

A empresa respondeu

Classificada 5 em 5 estrelas

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros

Informação fornecida por diversas fontes externas

We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(3073)

119 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have been with CVD for several years…

I have been with CVD for several years now and find on renewal each year I have found them very helpful and competitive when speaking to them. I fully recommend any one .

1 de dezembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

We appreciate your continued trust over the years. We're happy to hear that you've found our team helpful and our rates competitive during your renewal process. Thank you for recommending us!

Classificada 5 em 5 estrelas

The young lady was very helpful and…

The young lady was very helpful and friendly. No complaints 👌

21 de novembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

We're happy to hear that the young lady was helpful and friendly! We appreciate you taking the time to leave us this positive feedback.

Classificada 5 em 5 estrelas

Look no further… some serious professionals here. Excellent service

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained throughly the policy details that were available. It felt nice to be listened to as I’d been let down by 10+ other brokers who weren’t interested in helping me retrieve a quote. Highly recommended. 5 stars all round for Katie!!

25 de novembro de 2025
Opinião espontânea
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Harry,

Thank you so much for the great review. We take pride in the service we provide to our customers so it's pleasing to hear you are happy with the service.

I will ensure this great feedback is passed to Katie's manager so she will receive the recognition she deserves!

Connor

Classificada 1 em 5 estrelas

Not a good company to deal with Never…

Not a good company to deal with Never in 40+ years of driving have i had such difficulties with a insurance company Decided to cancel policy & because I was over 14 day cooling off period They charged me a further £191 Welcome to Rip of Britain

20 de outubro de 2025
Opinião espontânea
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello John,

We're sorry that you aren't happy with the validation process. In order to keep our premiums low, many of our insurers require documents to validate your policy and prevent fraud.

I have sent you an email to discuss this in more detail.

Connor

Classificada 5 em 5 estrelas

Helpful

The service was professional and informative. I felt I was being treated with respect and being given the best options available.

21 de novembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Cris, thank you for the 5* review. We're glad you were happy with the process and are pleased with the policy.

Connor

Classificada 5 em 5 estrelas

Good customer service

Good customer service

21 de novembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello Khal,

Thanks for the great review, we pride ourselves on giving great service to our customers!

Connor

Classificada 5 em 5 estrelas

Helpful and friendly arranged my…

Helpful and friendly arranged my insurance quickly and clearly.

7 de novembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello John, thanks for the great review! We're glad you found the process easy and will ensure your great feedback is passed on to the agent you spoke to!

Connor

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, very helpful and explained everything about the policy clearly so it was easy to understand.

29 de outubro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Tracey, thanks so much for the great review. We're glad you're pleased with your policy and how it was handled

Connor

Classificada 5 em 5 estrelas

Friendly helpful staff

Friendly helpful staff, made the process very simple and painless

27 de setembro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello Jacoba, thank you for the great feedback. We aim to make things as easy for our customers as possible, while still giving first class service!

Connor

Classificada 5 em 5 estrelas

phone call

Had a phone call with Jack, absolutely lovely chap, was very precise and informative after having previous issues with insurance.definitely recommend , and again thank you Jack

17 de outubro de 2025
Opinião espontânea
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Alisa, thank you for the 5* review! We'll ensure this lovely feedback is passed to Jack's manager so he receives the recognition he deserves!

Connor

Classificada 5 em 5 estrelas

Churchill van insurance bailed out with…

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to be cost effective, you fit the bill... I look forward to a long relationship, thanks KR Phil Brown.

15 de outubro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Phil, thanks for the great review. We understand that for our customers, your vehicles are your livelihood. That's why we pride ourselves on our great customer service!

Connor

Classificada 5 em 5 estrelas

Really good phone operator to deal with

Really good phone operator to deal with

8 de outubro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello Ryan,

Thank you for the great review - our agents pride themselves on delivering excellent customer service, so it's great to see that playing out!

Connor

Classificada 5 em 5 estrelas

Friendly & helpful service

4 de outubro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello Marek, thank you for the 5* review. Above all else, we aim to provide a positive and friendly experience for our customers.

Connor

Classificada 5 em 5 estrelas

Excellent customer service

I contacted CVD for a van insurance quotation and I have to say the professionalism and expertise Mike your colleague showed in guiding me through my insurance quotation and getting the most competitive quote for me was second to none also his patience was exceptional. Thank you, once again 😊

7 de outubro de 2025
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hi Richard, thank you for the great review. We're happy you're pleased with the service, we'll ensure your great feedback is passed to the agent's manager to receive the praise they deserve!

Connor

Classificada 1 em 5 estrelas

DISTRESSING experience

CVD insured my converted motorhome two years ago and I had no problems the first year. The second year I renewed and after two months they cancelled saying that I had not notified them of current milage of van. The first I knew of this cancellation was when the police wrote to me to say I had been driving the van without insurance.
When I contacted CVD they said I would have to take out a new policy with them and charged me £90 on top of my £490 premium that I had paid 6 weeks earlier
Then they said that they could not insure me and said I was only entitled to a refund of £181.
This was at the start of September and despite me phoning them several times I have still not received my refund
I notice that they are no longer taking on any new car of van insurance which leads me to believe they may be in financial difficulty. I have been insuring vehicles for the last 50 years and have never experienced this level of neglect shown to customers from any other company. It is disgraceful .

7 de outubro de 2025
Opinião espontânea
logótipo da Commercial Vehicle Direct

Resposta da Commercial Vehicle Direct

Hello Mr Reilly,

We're sorry that you were unhappy with the service provided. I would like to look into this for you to try and provide a resolution but am unable to locate your policy. I would like to just confirm it is our sister company, Brightside Insurance, who are no longer offering New Business.

Please can you email geninfobright@brightsidegroup.co.uk and let us know your policy information so we can do this for you.

Connor

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