Charles Watson (Ironmongers) Ltd Opiniões 

610
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Everything good - the product as ordered and the Royal Mail delivery OK. 2 small points - I didn't see an option for an express delivery, (luckily my order wasn't urgent) and the order was confirm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I chose C Watson hardware from a host of hardware companies on eBay. I wanted a good supplier because I needed special locks and special keys. I dealt with SAM who was patient kind, attentive, and ver... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The washing pole itself arrived promptly and looks very nice and solid. The pulley attachment is less professional, but still good for the price and would be 4 or 5*... except the washing line, wall a... Ver mais

Classificada 5 em 5 estrelas

Fair pricing and super fast delivery! Nice to know that a real ironmonger exists offering this sort of service. This is better value than driving to my nearest ironmonger - unless of course I'd be g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de hardware
  2. também em
  3. Loja de ferramentas

Informação fornecida por diversas fontes externas

Architectural ironmongery, hand and power tools as well as builders hardware available from Charles Watson (Ironmongers) Ltd, delivering throughout the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

610 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(610)

63 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ordered on the Saturday 5th

Ordered on the Saturday 5th, stated next day delivery on all items so assumed delivery would be Tuesday/Wednesday. Emailed on Wednesday as heard nothing, no tracking despite website saying dispatched, no reply. Fb messaged Thursday, no reply, called today (Friday) no answer! Wouldn't mind if it didn't state next day delivery! Communication is shocking! About to put in a PayPal claim and buy elsewhere. AVOID!

5 de abril de 2025
Opinião espontânea
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Please accept our apologies - we were out of stock of the item you ordered and we should have informed you.

Your order has shipped today and will be with you on Monday.

Classificada 5 em 5 estrelas

Received my goods quickly and easily.

Received the key blanks I required quickly and without having to create yet another account.
Payment was easy and convenient using PayPal. Arrived quickly. Thank you.

21 de março de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

👍

Classificada 5 em 5 estrelas

All very good

All very good, the order arrived as stated and was a good price

16 de março de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

👍

Classificada 1 em 5 estrelas

Poor Customer Care - Avoid !

Item was not delivered, sent email and left message online, response took two weeks, only to say item was not available. So still no goods and having to process a claim through PayPal to reclaim monies already paid.
My experience was not a good one, buyer beware.

2 de março de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

No excuses, we let you down and we are sorry.

Your order was not processed correctly internally and you had to make a Paypal claim for us to alert us to the issue.

This is unacceptable from us.

Please accept our apologies for the inconvenience this has caused.

Classificada 5 em 5 estrelas

Quality

The product, worktop end caps were very reasonably priced. It was extremely easy to order and I was kept informed of thier journey. They arrived promptly and are a quality product.

19 de março de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

👍

Classificada 3 em 5 estrelas

I ordered ERA 353 key blanks

I ordered ERA 353 key blanks, needing the manufacturers ones instead of the clones that were sent.
Clones vary in specification to the manufacturers blanks and when cut are not working for my ERA lock. Tried calling twice to talk it through, no one picked up at the other end.

7 de março de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Sorry you were unable to contact us. Please visit our website and send us an email. We will come back to you ASAP with a resolution. Thanks.

Classificada 1 em 5 estrelas

Item was not available

Item was not available, no offer of sending when it is back in stock. No contact except by email. Disappointed.

22 de fevereiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Apologies, the item was discontinued and should not have been on our site (technical issue at our end).

Classificada 1 em 5 estrelas

Allowed me to order something they…

Allowed me to order something they don't have, don't answer store number..don't waste your time. I had to get in touch with the company not them contacting me. Do not waste your time

28 de fevereiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Please accept our apologies. The order you placed was for a discontinued product which should have been removed from our website.

I'm sorry you were unable to reach us when you phoned, however, we did inform you of the situation via email and we received a response from yourself to this message.

Sorry for any inconvenience this caused you.

Classificada 4 em 5 estrelas

Very swift delivery

Very swift delivery, and product seems good ( not yet fully erected). Packaging a bit tight and difficult to remove.

2 de fevereiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Thank you for your order and your feedback on packaging. This will be passed to our warehouse team for review.

Classificada 5 em 5 estrelas

Ideal for our needs

Items sent out quickly and good communication. Ideal for our needs and very reasonable prices.

21 de janeiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

👍

Classificada 1 em 5 estrelas

Website said 1-3 days delivery ordered…

Website said 1-3 days delivery ordered the product rang them 4 days later to be told it has to come from the manufacturer first it should be with you Thursday that will be 7 days since the order. Golden rule don’t promise what you can’t give

16 de janeiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Please accept our apologies. All our kickplates are made to order and consequently there is a lead time on these. This is something that we currently don't make clear and you were right to expect your order to be delivered within 3 days. We accept the criticism and will make improvements accordingly.

Classificada 5 em 5 estrelas

Good value - great service!

Easy to navigate website. Found a choice of items I was looking for at a very reasonable price. Delivered promptly. What’s not to like!!

5 de janeiro de 2025
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Thanks Graham 👍

Classificada 5 em 5 estrelas

Heavy Duty Washing Line Pole

After two failed attempts online (with different companies) I finally got what I paid for. I should have came to Charles Watson first. Ordered the weekend before New Year and I didn't expect delivery until after New Year but it arrived New Years Eve. Excellent service and exactly what I need.

29 de dezembro de 2024
logótipo da Charles Watson (Ironmongers) Ltd

Resposta da Charles Watson (Ironmongers) Ltd

Thanks for a great review, glad we had what you needed.

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