Danair Opiniões 

Шахраї! Мій рейс запланований на 09.09, але авіакомпанія відмовляється повертати гроші за квиток і повністю ігнорує запити. Жахливий сервіс та обман клієнтів. Нікому не рекомендую зв'язуватися з ними!»

Extremely disappointing and unsafe experience

Dan Air cancelled my flight and, despite this, I still have not received my refund. Their customer service has been extremely unprofessional and unreliable, with promises and assurances that were not followed through.

Even more concerning, after making a payment to the airline, my card details were apparently compromised and subsequently used in attempted unauthorized transactions. This raises very serious concerns about the security of their payment system.

In my experience, Dan Air have been completely unreliable, dishonest in their communication, and extremely unprofessional in handling both the cancelled flight and the refund.

I strongly recommend avoiding this airline. If you value your money, your time and the security of your payment information, think twice before booking with Dan Air.

I am extremely disappointed with my experience with Dan Air and, in particular, the way my flight cancellation and refund request were handled.

My flight was scheduled for July 17, 2026, at 20:10, from Bucharest Henri Coandă International Airport (OTP) to Queen Alia International Airport (AMM), Amman. On July 14, 2026, at 20:56 — only two days before my scheduled departure — I was informed that the flight had been cancelled.

This cancellation caused me significant inconvenience and unexpected financial losses. As I needed to return to my country, I had no choice but to arrange an alternative journey at the last minute. I had to purchase new flights from Bucharest to Antalya and then from Antalya to Amman, at considerably higher last-minute costs. In addition, because of the disruption caused by the cancellation, I had to book accommodation for the night of July 17–18.

I submitted my refund request through Dan Air's refund request form on July 15, 2026, the day after the cancellation. However, as of today, I have received no meaningful update whatsoever regarding the status of my refund.

What is even more disappointing is the complete lack of communication and customer support. I have contacted Dan Air through email and the live chat available on their website, but I have not received any proper follow-up, explanation, or information regarding my refund request. I have essentially been left without answers after being forced to deal with the consequences of a cancellation that occurred only two days before my flight.

While I understand that flight cancellations can sometimes happen due to circumstances beyond an airline's control, what I find unacceptable is the way the situation has been handled afterwards. Passengers who are affected by a last-minute cancellation deserve timely communication, proper customer support, and a transparent process for refunds and compensation where applicable.

This experience resulted in additional flight expenses, accommodation costs, significant inconvenience, and considerable stress. I expected Dan Air to at least communicate with me and provide a clear update regarding my refund request.

I strongly recommend that Dan Air improve its customer service and, most importantly, its communication with passengers affected by cancellations. A flight cancellation is already stressful enough; being left without any response or follow-up afterwards makes the experience even worse.

I hope Dan Air will finally address my case, process my refund without further delay, and properly review the additional costs and financial losses I incurred as a direct result of this last-minute cancellation.

This is the worst airlines: They cancelled my flight 4 days before the actual date with no compensation and no rebooking.
I called their call center and the lady there told me they can not help me with anything, because they are not part of Dan Air, but some contractor company that only does the call center service.
If they are unable to help with anything, why do even have a call center ?!
I asked to give me the contact details of a person who can then help me, because i had an absolute emergency to be at the destination on time, and their reply was they had no information who can help and theo ly way to reaxh the airlines is by filling some online form - and then wayt from 6 week up to 2 months for an answer !
I will file a complaint at every possible platform and organization, including consumer protection!

They cancelled the flight. They didn't refund the money. Support isn't responding. They’re simply ripping off their customers.

DanAir has cancelled my flight without an explanation and when I tried to get in touch with them they completely ignored me and after 4 weeks, I still did not receive my refund for 2 tickets. Save yourself some time and money by NOT traveling with them.

Never booking with this airline again. My flight got delayed 12h and was forced to book with a diff airline. Also custom support takes 0 accountabilty

We had booked with Dan Air from London Luton to Bacau Romania and our flight to Bacau has been cancel with unknown reason with 24H before departure. For rescheduling we had to call them next day but the first available fly it was after 1 week. I applied for refund and is 3 weeks already and nobody call or do refunds. For refunds they only have online enquiries and nobody answer on them.
Stay away for this scamming company

Absolutely horrible. Cancelled my flight two days before it happened which forced me to buy way more expencive last minute flight with a transfer. It's been 10 days since I have requested a refund and nothing happened. Seems like a scam scheme.

Am cumpărat direct de pe site-ul Dan Air bilete pentru zborurile DN557 (21.07.2026) și DN558 (25.07.2026). Ambele zboruri ( dus și intors) au fost anulate cu cateva zile înainte de plecare, motivul comunicat fiind «operational reasons». Până în prezent nu am primit rambursarea sumei de 608,80 €, în ciuda demersurilor făcute.
Ana G.

My experience with DAN AIR has been one of the worst travel experiences I’ve ever had.

My flight was cancelled less than 24 hours before departure, after I had already finalized all my travel arrangements, including hotel reservations and a rental car.

This last-minute cancellation caused me significant financial losses and completely disrupted a trip that I had planned for a long time. Being informed only one day before departure left me with almost no time to find a suitable alternative.

I expected much better communication and responsibility from an airline. Passengers deserve timely notification of major schedule changes and proper support when cancellations occur.

Unfortunately, this experience has completely destroyed my trust in DAN AIR. Based on my experience, I cannot recommend flying with them, and I will not choose this airline again.

Review:
"Terrible experience with Dan Air. My flight DN 564 from Amman (AMM) to Bucharest (OTP) on July 27, 2026 (PNR: 12ZS9S) was cancelled unilaterally by the airline for operational reasons. I have submitted a formal cash refund request under EU Regulation 261/2004, and my support ticket ID 202846 has been completely ignored for days with zero response. They are withholding refunds and providing zero customer support. Avoid booking with them until they respect passenger rights and process due refunds!"

Cancelled 2 tines the flight. Forst booked for 24 july, cancelled 4 days in advance, then rescheduled for 31, and with 16 gours before leaving they cancelled again. No explication. Just really really bad company. NEVER FLYING WITH THEM AGAIN.
I recommend you do the same. Not to be trusted. In full holiday prices, they cancel on you and the flights are eorth a fortune to get back to our country. This is outrageous.
And now imagine really big and long and the worst baddest words you can imagine addresed to them.

S-au anulat doua zboruri la diferenta de o saptamana! La ultima anulare ne au anuntat cu 16 ore inainte de zbor! Suntem buni de plata acum. Nu recomand sub nici o forma!

Rubbish rubbish nothing else to say avoid this ,u should be closed down

Flug wurde gleich zweimal gecancelt. Es war dann jeweils gar kein Flug mehr verfügbar an dem ursprünglichen Datum. Ich habe mich dann für eine ganz andere Airline entschieden, mit diesem Unternehmen werde ich nicht fliegen. Absolute Katastrophe.

They will cancel your flight. Do not buy. SCAM

My experience with Dan Air was extremely disappointing and frustrating.

First, my flight DN-528 on 24 July from Valencia Airport (VLC) to Bucharest Henri Coandă Airport (OTP) was cancelled by the airline. This disruption completely affected my travel plans and forced me to look for alternative solutions.

After contacting the airline, I was offered a replacement flight on 27 July on the same route (DN-528). Unfortunately, this flight was also cancelled. The same route was cancelled twice in a row, causing even more inconvenience, stress, and additional expenses.

Because of these cancellations, I had to purchase new tickets myself, spend extra money, and completely reorganize my travel plans.

This level of service and lack of reliability is unacceptable. Passengers should not have to deal with such uncertainty and financial losses caused by repeated cancellations.

I strongly recommend thinking carefully before choosing Dan Air for your journey. Based on my experience, I would not recommend this airline and will personally avoid using their services in the future.

A shitty company who registered the check in and few hours later cancel the flight! They are unprofessional and lousy! I do hope ( but very little) the refund will be done otherwise we should involve a lawyer and sue them! this Dan Air needs to be out of business as they are so unprofessional! On top no customer service ! A nightmare!a disaster ! Avoid at all cost