Such a good company! Ordered last minute and it all came the next day! Had to return an item too (too small) and the customer service team couldn’t have been more helpful. Smooth return policy and sor... Ver mais
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Leia as opiniões dos outros
Purchased dance shoes but too small. Returned using the postage slip provided by this company but apparently delivered to the wrong address. Not our problem they said unwilling to do anything to help.... Ver mais
A empresa respondeu
Really disappointed, ordered my wee girls new dance clothes and shoes on Thursday, paid £10.95 for Saturday delivery and it hasn't arrived.no contact to advise of delivery being late, no details of wh... Ver mais
A empresa respondeu
Bought Roch Valley Economy Ballet Tights for my 3 year old, who is small for her age so I ordered age 1-2. The sizing is way off! These tights are exactly the same size as a pair of age 3-4 that she... Ver mais
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Informações sobre a empresa
Informações de contacto
PO BOX 122, OL10 9AP, Heywood, Reino Unido
- 0344 561 6664
- info@dancewearcentral.co.uk
- dancewearcentral.co.uk
3,2
Aceitável
117 opiniões
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Out of stock
Don’t believe their buy before to receive next day. Ordered tap shoes, three weeks later I had to email them only to be told they were out of stock. Would not have minded if they just simply let me know. Reading the other comments it seems a regular thing. Let’s hope I get my refund quickly. Will write another review if they don’t!!!
9 de fevereiro de 2022
Opinião espontânea
Resposta da Dancewear Central
Thank you for your comments. We are very sorry to hear you are disappointed. We can confirm that your refund for both the tap shoes and postage has been processed.
For orders of in-stock items placed before 2pm, we do despatch the same day via Royal Mail first class. Customers are advised of out-of-stock items at the point of purchase (once the size and colour is selected on our website) and this is also advised on the email order confirmation. Most of our out-of-stock orders are fulfilled with 14 days, but occasionally this is longer.
The dancewear industry has been struggling with tap shoes in particular over the last 12-18 months. And whilst we do try to update as many customers as possible about out-of-stock items, we are afraid it has not been possible to proactively contact every single one recently due to this unprecedented supply issues with tap shoes.
Best wishes, the Dancewear Central Team
terrible customer service
Sent wrong size, was ignored for 3 weeks after sending many emails. eventually, i rang them and they would not send new my actual order for 10 working days after id returned the item that i'd already payed for !
2 de fevereiro de 2022
Opinião espontânea
Resposta da Dancewear Central
Hello. We are very sorry to hear you are unhappy with the service you have received. Please be assured that we check emails every week day so that is exceptionally unusual you have sent a number of emails that have been missed. Can you please call or email us so we are able to rectify this and check how your emails were missed (info@dancewearcentral.co.uk 0344 561 6664).
Just to clarify our exchange policy. If an exchange is required, we will post out the new item/s you require, and cover the cost of postage, once we have received the returned item/s into our warehouse.
Best wishes
The Dancewear Central Team
Top customer service
Top customer service. Staff go the extra mile to help. I needed something delivered ASAP and did their very best and kept me fully up to date. Definitely ordering from here in future. Genuinely recommend this team
10 de janeiro de 2022
Opinião espontânea
Resposta da Dancewear Central
Hello Debby. Thank you very much for your lovely review! We will pass this on to the customer service team. Thanks again, the DWC team
Agreed to pay my return postage but…
Agreed to pay my return postage but then didn't pay me
9 de dezembro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello. Thanks for your feedback. We are sorry to hear you are not happy with our service. Please can you contact us with your name so we are able to look into this further for you? Thanks, the Dancewear Central, 0344 561 6664 info@dancewearcentral.co.uk
Poor customer service
The prices are competitive, and if you know what you want it's fine and delivery is fairly fast. However, I've asked for guidance on sizes and received no reply; got sent the wrong size on two occasions; and received faulty goods. As other reviews have said, customer service is non-existant. If it's faulty goods they have to refund the return postage, but I haven't had a refund and I really can't be bothered chasing them. No apology over the wrong sizes either. I've shopped with them for 8 years now, but the mistakes they've made and the poor service mean I'm now going to shop elsewhere. It's just not worth it to save a few ££.
23 de novembro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Rachel. Thank you for your review. We are sorry to hear you are dissatisfied with our service. We have reviewed your tap shoe order details and our email correspondence. We are only able to find one email from yourself (11th August) plus a reply from our customer service team (11th August), which advised that you send back the faulty shoes for investigation and specify which product you would like to exchange for. We can see you had an exchange order sent out on 19th August. However we are unable to locate any correspondence relating to sizing queries I am afraid. We have noted that you have a postage credit on your account, so we have refunded this for you today. Best wishes, the Dancewear Central team
Misleading stock availability
Showed stock when ordered but they were actually out of stock. Customer services even admitted it was misleading as they still wanted people to place an order, no apology was offered. Double check stock before you send any money people.
22 de outubro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Paul. Thanks for you feedback about our website.
Our website is set up to allow backorders, which is quite common within the dancewear sector. Once a specific colour and size is selected our website does update to show if that specific item is in stock. This is also shown on the email order confirmation once the order is placed. We do apologise if this was missed.
Usually items that are out of stock at the time, do arrive into us swiftly and we then post these out at no extra postage cost to our customers. But of course, if a customer does not wish to wait for an item we are able to offer an alternative in-stock item or a refund.
Best wishes
The Dancewear Central team
Very misleading seems like their…
Very misleading seems like their priority is to sell thats all! After looking around for weeks decided to shop here as it seemed they had the sizes in stock well wow that was a mistake. I placed my order i got one item out of 4 real quick so i was still oblivious, after waiting a couple of weeks i decided to phone and enquire to my shock i was told they were out of stock and waiting and when they restock i will be sent my items! Why on earth would you mislead people into thinking you have stock and taking their money?! Am still waiting by the way my little one is having to go classes with no uniform still and its almost half term! Never again! Thank you so much for that.
16 de outubro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Filiz.
Thank you for taking the time to leave this review – we appreciate all feedback to ensure we can improve our service. We’re sorry you missed the out of stock notices, which are advised on the product once a colour and size have been selected, and once more on your order confirmation email. Please do contact us if you haven’t received your emails so that we can double check your email address. Dancers are often particularly loyal to certain brands, for reasons of fit and colour continuity for uniforms. The majority of customers prefer to reserve stock to ensure delivery as soon as they become available from stock. If you are unable to wait, we will of course refund the goods not yet despatched, or can offer similar alternatives – whichever you prefer.
Best wishes, The Dancewear Central Team
Great customer service
Very pleased with the product and especially the customer service, which is exemplary. I left a message on the website yesterday morning, was called back that day, and today my parcel arrived. Can't beat that! Normally in "covid" times, everything takes forever, but not this time. Big thank you!
12 de outubro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Alison. Thank you so much for your lovely review! Our customer service team were delighted to read this. Thanks again. The Dancewear Central team
Take care that out of stock items aren't added to your basket and charged for!
I placed an order for 3 items at a £43 total - I was happy to pay the £4 postage.
I got my confirmation and waited - only 1 item arrived! When I checked my confirmation 2 items were out of stock - but I had still be charged the full amount.
When I queried this and asked for the out of stock items and postage to be refunded, I was told that the postage would not be - £4 postage for a pair of tights is pretty excessive and I wouldn't have paid had I known.
How can you charge people for out of stock items - what if they don't come in stock for months?
Terrible service and even worse customer service
23 de setembro de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Claire. Thank you for taking the time to feedback about your experience with Dancewear Central.
We strive to provide a high level of customer care, and so when a customer feels that we have fallen short of their expectations, this gives us the opportunity to reassess the customer journey and improve our processes moving forward.
We have reviewed your query and our customer service communications. Our website is set up to allow backorders, and it is quite common within the dancewear sector. Usually items that are out of stock at the time, do arrive into us swiftly and we post out separately at no extra postage cost to our customers. We understand you do not wish to wait for your extra items so have issued your refund for these 2 items. On this occasion, as a gesture of goodwill, we will also refund the delivery cost for your tights.
Kind regards
The Dancewear Central team
Excellent service
Dancewear Central have been extremely helpful and professional. An item I ordered was out of stock and was not delivered with the rest of my order however after speaking to them, nothing was too much trouble and a refund was issued straight away.
The quality of their products are lovely and I shall definitely be ordering from them again. Such quick delivery speed too.
Thanks Dancewear Central
15 de setembro de 2021
Opinião espontânea
Resposta da Dancewear Central
Thank you Laura for your lovely review! We have passed this on to the customer service team. Thanks again, the DWC team
Not a good experience ordering from…
Not a good experience ordering from Dancewear Central.
Update following response.
The warehouse, returns dept and customer services all seem to be in entirely different counties and have no way of communicating. I ended up paying £8 for postage and return postage and have no dance shoes. You weren’t prepared to send any more out, insisting you would only refund, because the returns department had already processed it. I got a very abrupt phone call to tell me there was nothing you would do to help. Waste of time and money.
26 de agosto de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Jo-Anne. We have investigated your order and communications with our customer service team, and can see that there was some confusion surrounding the returns form and that a refund was issued rather than an exchange. We are very sorry to hear that you are not happy with your overall experience. The Dancewear Central Team
Exceptional service.
I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders. I have had confirmation that an order has been dispatched within half an hour or placing the order. I have also found them very helpful over the phone with queries. I will certainly stick with this company for my school items.
1 de julho de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Lorraine. Thank you for your lovely review! We will pass this onto all the relevant team members as it means so much to everyone when we get such great feedback. Thanks again. The DWC team
Great service and quality goods
Great service and quality goods.
I received the items that I ordered online very quickly. I had to return an item as I had the wrong size and I also received the refund efficiently. Many thanks. I would certainly order again!
29 de junho de 2021
Opinião espontânea
Resposta da Dancewear Central
Thank you Helen for taking the time to write such a great review! We will pass this on to our Customer Service team. Thanks again, the DWC team
Great customer service
I had a problem with my order, I contacted via email and had a got a response very quickly. They rectified the problem for me very quickly. Extremely satisfied and would definitely use again.
17 de junho de 2021
Opinião espontânea
Resposta da Dancewear Central
Thank you for your lovely review Sammy! We will pass this onto the customer service team. Thanks again, the Dancewear Central team
Ballet shoes are tiny! Not to proper UK sizes
I ordered a bag and ballet shoes for my daughter. The bag was fine, but the ballet shoes were so small (even though as requested on the website I ordered half a size up from her usual outdoor show size). They honestly could have been used as a keyring. Their customer services team told me I would have to send them back at my own expense and if they found the size was wrong I would be refunded up to £5. They were really unhelpful and if the shoes had been a bit out size-wise it wouldn't have been so bad, but when I measured them they were a size 8.5! I would deter anyone from buying their ballet shoes as clearly they are not standard sizes
19 de maio de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Joanne. We appreciate that it can be difficult to order footwear online, particularly ballet shoes, which should fit snug to the foot like a second skin. We always compile customer feedback so we can advise as best as possible for each brand/style, as all differ, and of course dancer’s foot width, instep and general shape can all have an impact on which style offers the best fit for each individual. Please be assured we will check the size carefully when we receive your return.
As you mention above we will complete a full investigation of the shoes upon their return to us.
Kind regards
Dancewear Central
Absolutely DISGUSTED with this company…
UPDATE 19TH MAY . SO YOU DID NOT EVEN ASK ME FOR AN ORDER NUMBER . SHE JUST ASKED MY NAME AND SAID SHE WOULD TRY AND NOTHING ELSE . Shame it took a bad review here for you to do something but hopefully I will now get my shoes for Friday...............Absolutely DISGUSTED with this company and will never order from them again .If I could rate them minus I would I ordered ladies ballet shoes by mistake instead of child's . I sent them back asking for an exchange . They received the shoes back a week ago on the 11th and in my covering letter I stated that I MUST have them by this coming Friday the 22nd as I was going down to see my granddaughter this weekend who I had not seen for a year . That gave them a whole 11 days to send the replacement out .These shoes were part of her birthday present as I explained in my letter and she is only four . So I telephoned them and said if they could not guarantee them by this Friday then I request a refund so that I may order elsewhere . They then told me that they would TRY THIER best to give me a refund but that as I had requested an exchange they could not guarantee it . So now I am stuck as cannot order elsewhere and have no idea if my granddaughters birthday present will arrive in time . I am beyond disgusted with them . ZERO customer satisfaction. The girl on the phone could not care less and had no interest in trying to help but just said returns were taking 14 days at the moment.
18 de maio de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Karen,
Thanks for your message. I am afraid we weren’t able to resolve your exchange query following your call yesterday as we didn’t have an order number, which would have allowed us to investigate this further.
Following your email last night we have responded and advised on our next steps. We are particularly busy at the moment, and still working within strict workplace Covid restrictions, which has meant our exchange and returns process is taking slightly longer than usual. As advised this morning, we have managed to track down your exchange request and actioned this accordingly.
Kind regards
The Dancewear Central Team
faulty product and terrible returns policy
I received my parcel in good time however the leotard has a thread loose right in the middle so looked cheap. I spent 30 mins trying to figure out their vague returns policy so now I have to pay full return for a leotard that is faulty. terrible service!!!
7 de maio de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Jess. Thanks for your message. We are sorry to hear that your item is faulty and we apologise for the inconvenience. We do need to see the item to assess the fault please. If the goods are faulty we will refund your returns postage and of course the cost of the item. We do have a number of ways you can contact us - we’re available to speak to via telephone, email, our website or messaging on social media. Kind regards, The DWC team
Beware of this company!!!
Beware of this company!!!
I purchased something that later returned it. They never gave me my money back although I didn’t notice at the time because it was a small amount. Five months later they contact me and tell me that they will not refund me because they say that I returned my item “late”. I tried to reason with them and explain that I had returned my item long ago but they refuse to cooperate. I had to pay for return postage too so I’ve really been left out of pocket by these people.
It seems to me like they operate like scammers do, they keep their product and your money too, what a way to keep a business. No wonder all the negative reviews.
Also the item that I ordered didn’t match the description in the website, it amazes me that they get away with all of this.
16 de março de 2021
Opinião espontânea
Resposta da Dancewear Central
Hello Maria.
Thank you for your message. We have reviewed your order and your returns paperwork and can confirm we did not receive your returned parcel into our building until 9th March 2021.
We have extended our returns period to 60 days during Covid. However I am afraid your parcel arrived with us well after this cut off. As we have stated in our emails to you, as a gesture of goodwill we have issued you with the £9.95 credit for the returned portion of your order (the ballet shoes).
We have also noted that your returns paperwork does not mention anything about your item being incorrect and not matching the description on our website. If you had contacted us back in October when you received the item, we could have looked into the issue and possibly sent an exchange out. If you can let us know what the problem is with our listing, it would be much appreciated.
Kind regards
Dancewear Central
3 months and still waiting for part of my order!!!
I placed my order at the beginning of December, you can see my previous review. I am still waiting for one of the items I paid for in December. They have not contacted me, not apologised for the delay or contacted me to tell me when to expect it or offer me a refund. I am reluctant to call or email because they are always so rude.
Do not use the company!
Edit: Again a rude reply from this company, although the reply on here is all sweetness and light it is not a true reflection of their service. The emails I received were curt and I was not offered any other option, just we’ve refunded you.
I wasn’t informed it was out of stock until the order was accepted. They have not contacted me at all in the meantime of three months.
Although they say they have refunded me, there is no evidence of this, I have not received a refund
AVOID THIS COMPANY
16 de março de 2021
Opinião espontânea
Resposta da Dancewear Central
Good morning Fiona.
Thank you for your message. We have looked into your order and the item you are waiting for, and I am afraid the hair tin is still out of stock. Unfortunately we have had ongoing problems with the supply of these items.
As advised in our email to you in December, this item was out of stock at the time of your order, but you responded to say you were happy to wait.
I am afraid these hair tins are now not due into us until late May. We have emailed you this morning to advise that we have now refunded this item.
Kind regards
Dancewear Central
Edit: The refund was processed today, and will usually show within 3 working days once processed by the bank.
Offensichtlich eine relativ kleine, aber vetrauenswürdige und sehr freundliche Firma
Auf jeden Fall ein netter, seriöser und aufrichtig bemühter Händler. Einige Artikel konnten nicht geliefert werden. Die Rückerstattung, auch von Retouren, lief aber einwandfrei. Ich konnte den sehr freundlichen Kundenservice jederzeit erreichen. Man wird auf keinen Fall hängengelassen. Ich würde jederzeit dort wiederbestellen.
3 de fevereiro de 2021
Opinião espontânea
Resposta da Dancewear Central
Vielen dank für Ihre Review. Ihre Bemerkungen haben wir an unserem Kundendienstteam weitergeleitet. Danke nochmal Dancewear Central
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