Dango Products Opiniões 44

I ordered a few things in early April this year (order 1341160). I paid extra for the items to arrive in 2-3 days, but they didn't arrive until 12 days later. They were only shipping the items from about a 1.5 hour drive from where I live in California, but they sent them over 2,000 miles away to Florida and then eventually back to me. Toward the end, I tried reaching out to them to cancel the order, but they didn't get back to me for a couple of days. About two hours after my items arrived, they finally reached out to me. Outside of their standard instructions of how to return the items, the only thing they said was "I apologize for the delay." I had to pay to ship the items back to them. Every email they sent me was half-hearted and robotic.

Order 1342272 placed on 04/10/2024. No status update until 04/17 after email sent to support. Received a tracking number from usps 9400111105500598875111 stating item received and acceptance pending. Customer service states it just a pre shipment and wont be shipped until restocked because they sold out. Customer service is either lacking in communication or understanding. Ive bought several items over the years from Dango with only one issue arising from pre order production delay and was resolved quickly. Im not sure what happened with customer service lately but it is severely lacking. If this is their new business model this may be my last purchase and I will advise any other Officers to steer clear.

The absolute best place I’ve ever shopped. I now own 4 different wallets all freaking awesome and unique, they’re absolutely genius belt and buckle. AirTag band and a pens. I love this place and I get so excited when they come out with new awesome stuff. Thanks dango you guys rock!

Recently bought a D02, D03 and belt buckle. Absolutely terrible quality and very poor finishing. This is not the Dango of before, it’s like cheap Made in China crap. Customer service and responses are non-existent I highly will not recommend buying anything from them.

Had a small issue with a belt clip and Charlie the owner handled it double quick!

Have about $200 or so in Dango products... M1, Capsule and various accessories and adapters... VERY cool stuff.

High Quality Products.

5 Star Service

I ordered an M1 wallet from Europe online, but straight after paying, I realized I forgot to add a tether. I immediately sent a message to hold the order and add a tether with a separate charge to myself.

Instead of receiving any reaction, I received a message that my order would be shipped.

Again, I send Dango a message to hold the order and wait with shipment to add a tether.

Again, no reply and the shipment went through. Now received my wallet, incurring USD 30 FedEX expenses and further EU import duties.

This leaves me with the only possibility to seperately order the tether, again incurring substantial FedEX expenses etc.

Although I'm happy with my wallet, the whole proces leaves me very disappointed in that such an expensive and premium brand as Dango provided such bad customer service.

Hoping that there won't be any quality issues with my wallet in the future, that would be bad news with this level of customer support.

UPDATE: Got in touch with Charlie. He offered me an excellent solution beyond my expectations.
Great service!
With complaints being adressed by the CEO himself Dango shows that they do care. 👍👍
I'm a Happy Dango Customer again.

Stay away from Dango Products if you don’t want to deal with terrible customer service
I bought a wallet 13 days ago and still haven’t received it , sent multiple emails about the issue and got a response after the 4th email, they said that the wallet is not lost but they just do know what’s going on, I sent them another email requesting to cancel my order , no response, I have the emails and Shipping activity

Great product that's made in USA is my kind of operation. Way to go Dango.

Customer service in awful. Purchased an A wallet titanium. Dango had trouble manufacturing. I contacted them because I did receive any notice of where my wallet was. They responded manufacturing difficulties and would get it out to me soon. This took around a month. I received my wallet but after trying to use it I found it would not accommodate metal credit cards due to the design. I contacted the company. They responded I can send it back but I needed to pay for the return and they would also deduct the shipping from my refund. This is “their policy”. I wrote back a couple times urging them to make an exception because the wallet doesn’t work with metal credit cards(no where on their site does it say anything about compatibility). The company then stopped answering my emails and ignored me. I finally sent the wallet back at my expense. Now a week later and still haven’t seen my partial refund. I am assuming it will show on my card next month. Warning Do Not Do Business with these guys!!!!! They do not care about their customers. Did I mention I was a repeat customer too….stay away! Ignore Inc your customers is not a winning strategy.

Got a wallet and after 2 months it got already marks and the material peels off. Poor quality product and service. They actually want you to pay the shipping for sending a new one.

Excellent service took only a few days to deliver from USA to UK, good quality products and very good presentation packaging, pleasure buying from this company

Review of the dapper D01 wallet by a product designer with over 20 years experience:

The website claims the D01 wallet can hold up to 12 cards, in reality the absolute maximum is 6-7 (even less if your cards have embossed numbers) any more than this and the moveable plate and your cards are no longer retained by the aluminium frame and are simply held by the outer band meaning the cards and the plate can float up and down and come out.

Tried to seek a refund due to the item not being as described / not fit for purpose but they will only pay for the cost of the item not the postage. Be extra careful if buying in the UK as outbound postage is excessive at $28 and return postage will cost you around £13 making you £36 worse off.

Overall a product that has a lot of potential but has been poorly executed.

Customer Service was amazing. I had some confusion with shipping. The CEO reached out to me personally to fix the issue within an hour of raising my concerns. Would definitely recommend

Truly exceptional products! Quality is top notch. Ordered and received the items 2 days later. Super simple ordering process and can’t wait to order again!

Great quality product with great customer service. Purchased several for presents. Everyone was impressed with the attention to design and function. Wide range of products with something for everyone. Would definitely buy again and great value.

Really lovely looking wallets. Great aesthetically and for practicality. Only problem I had was the D007 Pen Wallet I ordered didn't come with the pen shown in the images.

This awesome wallet is the real deal. Great design and great materials choices are made great wallets. I’m super happy to find my favorite wallet from Dango Products. Keep your great designs and more.

I have been a loyal and long time Dango customer since 2015 when the company first went into business! I remember very clearly their first product ever- the loop hook and have been hooked ever since. I absolutely love their EDC products and have gifted my dad and husband several of their products such as a whiskey brown wallet, A10 adapt wallet, capsules, and pens. I also recently purchased their dive watch- awesome product! I have referred so many of my family and friends because of how awesome they are. Dango products are made the last and their customer service is top notch!

Great american-made products and great customer service!

Dango has quite a selection of products from belts wallets and watches. I was looking to buy my dad a gift in September and needed some assistance so I reached out to them for advice and they gave thurough information. I learned quite a bit about their manufacturing process and was intrigued. In addition to getting my dad a new D03 Dapper Wallet, I ended up buying myself a Maverick Wallet as well! Products came in a timely manner. So far the wallets are working out nicely.

Ordered the A10 Adapt Wallet. Great quality and superior function. Will be picking some things shortly for friends and family.