dash and dot Opiniões 58

Absolutely pathetic brand and customer service. The order hasn’t been dispatched for a month and no update was provided. After reaching out to them over multiple days, they finally replied and won’t agree to do a refund. They’re making multiple excuses that don’t make sense and have also turned their instagram comments off. The designer should be embarrassed. They love lying to people and waste their time and hard earned money. What a way to represent India to international customers.

I ordered an XXL and they changed my order to an XXS; I confirmed with them twice via text that my order was to be an XXL and they sent me the wrong size.

They do not allow for refunds/exchanges for international orders but they ship internationally.

Everything went smoothly and I received the order no problem until I got a FEDEX customs and duty charge on both parcels at over £70 each time. I ended up paying double.When I got in touch via WhatsApp they were no help at all. Won’t be ordering from them again.

Multiple items were ordered. The clothing is very beautiful but customer service is horrible. Was sent an item that I did not order. Then charged customs on it. Contacted dash and dot and their solution was to return the item to them, incurring the shipping cost and then they would refund the duty. Will not order from them again

After receiving my order to US address, I was charged additional $172.61 by FedEx as customs duty. I was not informed by the company at the time of purchase or at the time they shipped the package. I paid $362 for the skirt& blouse and $44 for shipping fee at the time of my purchase. All I received from them was confirmation email of my order and another 2 emails about shipment and tracking information and no info about additional custom fee that I would be charged by FedEx. They should not keep the US customers blindsided.

I wish i had seen this review earlier. The quality of the clothes is good but their delivery time sucks. I am still chasing them for delivery. Everytime they tell me it will happen tomorrow. This is really insane. I needed the clothes for events and i am left with no options. Pathetic customer service.

I have just received my second suit ordered online…. The material was excellent and I was so pleased as did have doubts on ordering. I contacted them in some queries and did get responses albeit not immediately. I appreciated them asking if there was a date I really needed items for… delivery was quicker than expected and wrapped well. I’ve since ordered another 2 suits and really looking forward to receiving them

They display the dress with rate of 12500 but while billing they say, tag amount is incorrect...in our computer system, it is showing 15000...so please pay 15000 or leave the dress

Such type of dealing... unacceptable

Quick resolution
I needed a quick delivery, the team helped me personally in doing so.

I like their styles. I ordered a gown from them which was deliver to me within 3-4 days. So no delivery issue. The only problem is communication. They have provided mobile number which no one answers. It would be really helpful if someone can answer the queries of customers.

My experience with Dash and Dot was phenomenal, I absolutely loved the gown. It was a pleasure interacting with the team via Insta, they were so professional and I recd my gown on the exact date they told me it would reach. I am based in Singapore and will be buying A LOT MORE from this website. Thankyou so much. I am delighted.

Quality of the outfit I bought for 25,000 was very bad. Product was delivered after I left for an international vacation and by the time I came back, it was outside return period. But product had unstitched garment, incomplete sewing, looked nothing like it looked on the website.

NEVER ORDER FROM DASH AND DOT. It's been 3 months since I placed my order. No product has been received. When I requested a refund over whatsapp and email, they keep saying they have escalated the matter and will update but there's no resolution. I even called them and the response for me to understand that logistical problems happen. Absolutely ridiculous business ethics and customer support especially when they behave like a luxury fashion product at expensive prices. Never make the mistake of buying from them.

Nice collection

Really really bad customer service - there is so much good quality online retail from India and so many amazing designers and home grown brands, I don’t honestly recommend wasting time with this brand. They don’t reply for days on either email or WhatsApp, they don’t provide updates on delayed shipments (even when it’s already been delayed once),

I had placed an order on November 5th the promised delivery timeline is 7 to 10 working days . Today is the 2nd of December with no updates on the status of my order . The outfit was for a special occasion , the date for which has passed. Customer support is non existent . I am totally frustrates.All AI generated answers . I have already paid the full amount and I have a bad feeling that I have lost my money because I don't know who to approach for a refund. There is zero response from their customer service . I want my money back!!!! HELP!!!

Pathetic experience, no customer service response to emails sent after putchase and delivery delays. No response on phone number provided. Only option is whatsapp /insta messages which is pathetically slow and non conclusive always. My exchange item that i returned was received by them on 10th nov 2025. After daily followups i got reply on 22nd nov that they has been a delay and i will get the exchange size within 5-7 days. Today again after followup i am told there has been a further delay and despatch will happen from their end on 6th dec. That is more than a month to get the return/exchange garment back. And when i said i want to cancel they say no refund only store credit. How is a customer supposed to make a new purchase from a online store which has caused so much anxiety and i had to go without a proper outfit to the occassion it was purchased for. Do not buy anything from.here unless u have loads if time in hand for followups.

Two weeks since my return order was picked up. No refund has been processed, and as usual there is no response from the customer care team. I should not have to follow up so much - ordering from dashanddot has been one of my most stressful online shopping experience.

Ordered a shirt from dash and dot and needed custom sizing. The CRM team helped me place the order with my exact measurements, and the final product was spot on. Perfect fit great fabric quality, and the sustainable packaging was a solid bonus.

Terrible service. They forgot about our order and when we finally received the items, it was bad. The fit was off and what was supposed to be a matching set came out to be two pieces not matching at all. Their customers service is terrible... They take for ever to answer and are not helpful at all.