Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... Ver mais
Daveandcarteruk
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Leia as opiniões dos outros
Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... Ver mais
A empresa respondeu
This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... Ver mais
A empresa respondeu
Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... Ver mais
A empresa respondeu
As pessoas também visitaram
Shocking quality with labels cut out.
Shocking quality with labels cut out.
Thin material poor stitching not correct sizing.
Took a long time arriving which just added to the extreme disappointment
Will NEVER buy from them again

Resposta da Daveandcarteruk
False Chinese rip off merchants
No label attached and no packing slip. Extra large swim trunks received as opposed to swim trunks in large. Fabric quality as awful. False advertising on the website. Shipped from China. Takes 2 weeks.
They are an untrustworthy merchant who portray themselves as a reputable uk company
They’re rip off merchants. Asked for a refund and they said I’d need to send back to china at approx £50 cost. Or I can have 20% off my next order. No thnks. I will report as I paid with Mastercard and hopefully bank will deal with it as fraud.

Resposta da Daveandcarteruk
WARNING!!!
As others have said DONT but from these Chinese conmen
Linen shirt purchased was made of 1970s nylon
Please don’t respond to this as all your replies are AI nonsense
I demanded my money back from my credit card and I did actually get reimbursed
So don’t let them take you for a ride

Resposta da Daveandcarteruk
PLEASE PLEASE don't buy anything from…
PLEASE PLEASE don't buy anything from this company. I wouldn't even give 1 star but you have to to write a review I stupidly didn't check reviews. Ordered a coat for my son in law's birthday didn't check the long list of terrible reviews. Took weeks to actually arrive and when it finally did, quality terrible, one of the sleeves didn't actually have any stuffing in it. Told it would cost £50 to send back and after reading reviews customers didn't even get their money back!!!!

Resposta da Daveandcarteruk
I was also scammed
I was also scammed. My own fault for not being more careful... I only checked their reviews after waiting over three weeks and still no delivery. I now realise what I will receive is some rubbish quality copy of the garment I thought I was buying. Oh well, live and learn, eh?!

Resposta da Daveandcarteruk
Load of rubbish
Load of rubbish, clothes are awful. 50 pound to send a return and the stuff cost 80, not even sending it back cause of reviews I have read. People paid the 50 and didn’t get a refund

Resposta da Daveandcarteruk
It felt welcoming and laid-black
It felt welcoming and laid-black, which I appreciated, but there was not much else that stood out

Resposta da Daveandcarteruk
Order Hugo boss T-shirt and and a poor…
Order Hugo boss T-shirt and and a poor quality copy completley different to what I order and it wasn’t cheap scam
I have emailed them but to no avail everybody should avoid this site

Resposta da Daveandcarteruk
Think twice before you purchase from this company, it is not in the uk
I ordered a pair of boots on the 20th October, they said they’d dispatched the parcel on the 21st and took my money, now bear in mind it clearly states 2 days to dispatch the 3-5 days uk standard delivery, after 7 days I was told 7-14 days, then told I had to wait for the tracking numbers, which were raised on the 21st, after 15 days is transit it was still showing as processing in the warehouse, every contact I had with them after they gave the excuse that the tracking had not updated.
I then asked them to cancel the order and refund me, they refused, I then contacted my bank who will now deal with this.

Resposta da Daveandcarteruk
Avoid this company at all costs
Avoid this company at all costs, I brought a hugo original hoodie waited 3 weeks for delivery and when it finally arrived the "premium" hoodie was clearly fake, fabric was an awful nylon and label in collar cut out I contacted them via published phone number surprise surprise doesn't work, emailed them only to be told it would cost me likely over 50 pounds to return or they'd give me 20% of my next purchase....really why would I want to buy more rubbish from them!!! Do not waste your time and money
In response to Dave and Carter's reply below I have contacted your email address but they have been no help whatsoever all I want is a full refund as the goods supplied where not as advertised and clearly fake!

Resposta da Daveandcarteruk
The website provides disingenuous…
The website provides disingenuous information to customers - don’t bother wasting your money with this bunch of fraudsters.
Total shit-housery, they should be banned from advertising and operating in the UK

Resposta da Daveandcarteruk
Been 3 weeks and no clothing
Been 3 weeks and no clothing, non existent tracking, advertised 3-5 working days delivery on website, looks a UK company & site but is not, will have to wait another week to get my money back from Mastercard.

Resposta da Daveandcarteruk
Don’t be scammed by this company.
Don’t be scammed by this company.
Made an order and the quality of this product was so bad. Ordered an XL pair of trousers and what I got had no labels indicating size and was not suitable in anyway. The sizing is all wrong as they just about fit my son let alone me. Sizings come up as if for children.
When I tried to speak about a refund they tried to give me 20% off, as sending it back would cost me more than the product. They then offered 35% off my next order! Just have to face facts that I am down £40.
This is the worst company on the web for clothing. Don’t waste your time or money with them. I wish I had seen these reviews beforehand, as I would have never have bought from them.
And don’t be fooled by the reply they put under the review. They don’t do anything about it.

Resposta da Daveandcarteruk
I fell for the scam
I fell for the scam. I should’ve doubled checked the website. Many red flags. Cheap items, excessive discounts, poor style of communication and much more. I purchased my item, 10 minutes later I found out it was not what I wanted. Sent an email to cancel, they tell me I can’t cancel as it’s ready for shipment even though I asked to cancel 10 minutes after purchase.
Avoid avoid avoid!!!! This company ships from China. I will be returning my items. I feel disgusting, waste of money. One of the many things I regret. Will never buy again and will always check website’s information from now on.

Resposta da Daveandcarteruk
Beware
Beware
This company does not deserve 1 star.
No email confirmation. When I asked they said would get when the shipping company get the order. The website said 1-3 days shipping. It’s all misleading worded to make look like it’s UK based. No tracking just a weird email 7 days later.
I tried to cancel as wasn’t going to arrive on time. Wasn’t able to.
When it did arrive it was awful quality. Plus picture had black buttons this had gold. I asked to return and they said would cost me 50 pounds
The only ‘help’ they offered was a discount if I ordered more.
It really is a terrible service and am disputing with my bank.
Update 12/11
They responded publicly here. I did contact them as they suggested and guess what? …. Nothing. Review still stands please avoid.

Resposta da Daveandcarteruk
Awful company
Awful company. They lie about their delivery times, it took almost 3 weeks for a pair of shoes to arrive wrapped in plastic, not even in a shoe box. Their website says 1-2 days for delivery, they claim it says 7-14 business days when you email them. Their replies read as if they're AI generated and they don't answer any questions. Stay clear of this company.

Resposta da Daveandcarteruk
I will never buy any product from them
I will never buy any product from them. I order one and its size didn’t fit well. So I plan to return it. But thier policy says I must return it to China address with tracked post, which may cost up to £50. Which is more than cost of item.
It’s useless. Be aware of it.

Resposta da Daveandcarteruk
Cheap tat from China
Cheap tat from China. Do not buy. Cargo trousers went straight in the bin. Website pretends to be uk but the uk is before the .com so very misleading Didn't see this till after I had already placed the order.
Can a website be reported for misrepresenting where they are based?

Resposta da Daveandcarteruk
Don't bother
The item was not the same as the picture. However return is the buyer's responsibility to China and the cost is prohibitive.....don't bother

Resposta da Daveandcarteruk
Beware !!!
Items advertised on the website are nothing like the items you receive. The quality is shocking, the material is like something you get on a cheap Halloween costume, these are just cheap Chinese manufactured knock offs
Their website is very misleading and I would go as far to say fraudulent.

Resposta da Daveandcarteruk
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