Db Opiniões 

Ich hatte zwei Rucksäcke bestellt und einen zurückgegeben. Nach längerer Zeit hatte ich noch keine Info zur Retoure erhalten, weshalb ich dem Service geschrieben habe. Innerhalb 1 Stunde hatte ich eine Antwort inkl. direkter Rückerstattung des Geldes. Top Kundenservice!

Very poor costumer service. I got gifted backcountry backpack 25l for Christmas its hardly been used and after my first trip its started coming loose at the seems i repaired 2 of them quickly afraid it would get more damaged. It did anyway it came loose on all the seems on both sides. So 3 seems on the left side of the straps and 3 seems on the right. When contacting db they said external objects had created the seems coming loose… which is a ridicules claim. As it was a gift i dont have the receipt, but my friend was abel to find the date of purchase from bank transcripts. They still dont except it as they want the original purches proof.

Brand new ski roller bag with a big tear next to the skis. Lasted one trip. The material at the top isn't the same thicker material at the base. Does not mix well with sharpened edges packed as per instructions (not overfilled either) and not covered by warranty. Great design guys, waste of money. Warranty doesn't cover transport. Well were else am I going to be using it?! Fix your unsuitable bags and continue the thicker tarp material to protect the bags from edges.

Spent 30 minutes trying to add my thougts/register for extended warranty. Giving up, never tried bag which is replacing samsonite which did not survive 2 vacations/flights, Inittialy looks good but no compression straps inside... and how hard can it be to register a purshase?

Hadde en utrolig god opplevelse med kundeservice her! Raske svar og god hjelp. Sykt nice med garanti på produktene, så får du ny sekk hvis den andre går i stykker, som den meget sjeldent gjør fordi de tåler det meste.

Har returnert en db ryggsekk som var stripete og stygg i stoffet. Hører ingenting fra de , det har nå gått 3 uker siden jeg returnerte sekken. Har sendt mail og får ikke svar. Dette lageret ligger i Askim, skulle tro det var mulig å ringe de, men nei, ingen kontakttelefon. Handler ikke her igjen. Sekken er betalt, hva gjør jeg nå?

We bought the Hugger backpack last year from a retail store in Amsterdam, after almost one year of use, the zippers were broken. I contacted with the main company, Db journey, just to mention that and ask if I had a warranty. They answered me right back and guide me with all the steps to claim my warranty. Long story short now I have already received a brand new backpack, so I have to share my wonderful experience with the brand and the client service. Thank you guys 🙏🏼 much appreciated your guidance and help. Keep doing great work!

Bad Quality. I was happy at the beginning. Than den zipper broke after two years. I can’t close it anymore. I tried to reach out to the db and i did not get any answer. Cant recommand.

Broken zipper and no chance to get it repaired by DB Journey - eventhough It is clearly a production mistake,
This is not what you would expect from an expensive ‘quality’ brand.

I wish I had read all the bad reviews and comments from people with similar experiences before buying.

The ‘life time guarantee’ and the return/repair policy is nothing but a marketing stunt.

I cannot recommend to buy their products.

/Steffen

Perfect customer service

wish I read the reviews before shopping, purchased a suitcase where the handle broke on the first trip. a month later and a couple of emails to support and no reply. Suitcase looks nice but would say there are similar brands doing a good job for the same price

I got a DB Journey backpack, the Ramverk 21L in Sand Grey. First of all I love the design. I have been using the backpack since the beginning of 2025 and I got some unusual wear.
I contacted the warranty department on Friday, got a reply on Tuesday, in which I got a code for a replacement, which I received on Thursday.

"Shit happens to the best of us."

Got a Snow Roller 70L for a gift. Pretty expensive but liked the design and seemed to be high quality.

Couldn't be more wrong--after one flight with skis the bag tore about an inch through the polyester side. Have gone back and forth with customer service and they do nothing but blame the airline for "mishandling" the bag (the bag has no other visible damage).

The way the bag is designed you pack the ski edges right up against the sidewall of the bag.

Unbelievably bad support for such an expensive bag. Bag can't hold up to a single flight before ripping.

Varene er ikke verdt prisen. Min hadde skade i bunnen av sekken, og ved kontakt med support avfeide de min indikasjon uten å sjekke bilder. Handler aldri her igjen.

The company wouldnt let me update my shipping address. Terrible customer service.

Kjøpte en dyr reise ryggsekk (Ramverk 26l) og etter 2 reiser og etter å ha åpent den maks 10 ganger har den fått synlig slitasje innvendig der glidelås går. Ha sendt klage til kundeservice flere ganger men ingen som svarer meg. Så ikke fornøyd.
Kommer aldri til å kjøpe db produkter igjen.

Als DB ausschließlich einen Skisack herstellte, war die Qualität ausgezeichnet. Leider merkt man bei aktuellen Produkten erheblich die Einsparungen in der Produktion. Ich verwende DB seit vielen Jahren beruflich und bin nun zum Entschluss gekommen, mich nach einem anderen Skisack umzusehen. Nach zwei Flügen gingen Nähte kaputt, stabilisierende Bauteile gingen dadurch verloren. Das Außenmaterial bekommt rasch Risse.

This company is bad. The bags fall apart and customer service doesn’t care. Their answer to fixing defective products is to offer you 20 percent off a new bag. And when you try to let others know how bad this company and its customer service are they try to block you on social media so others don’t find out! Avoid this company at all costs, save your money. Buy elsewhere!

Bags tear at stiching seams and shape of bag also falls apart. When you tell others about these products they block your freedom of speech and delete reviews!

Ikke eksisterende kundeservice? Har sendt flere mail, ingen svar! Oppgitte telefonnummer er bare tull!
Skal dette liksom være et seriøst firma??
Her skal jeg nå legge til at DB nå har ryddet opp i denne saken, og det var bra gjort.Håper de nå og kan legge ut et telefonnummer som de kan treffes på. Bra jobbet DB😀

Placed the order on a Ramverk Large a week ago, and it seems that they have not even bothered to even start the shipment, as no further information has been given. Have tried to get in contact, but have not gotten any response. Really disappointed as I own multiple bags from them already.