Db Opiniões 

I ordered the Getaway Pro Luggage Bundle (Ramverk Pro Carry-On and Ramverk Pro Check-in Luggage large). I have to highlight the amazing support I received from the team when I had a few questions. Also the delivery was absolutely outstanding. Ordered yesterday afternoon and already received the luggage bundle today!! Thank you!! The product itself looks and feels great. Nice and stable design and overall great quality. Did not test it yet but already looking forward to my next flight!

The delivery was speedy, the product looks and feels great (haven't tested it yet). Customer service was great and reasonably quick to respond.

Betalte ekstra for expresslevering. Fikk ordrebekreftelse på mail, men ikke sporingsnummer og lurte derfor på om pakken ville komme frem i tide. Kontaktet kundeservice som kunne informere om at pakken var sendt fra de samme dag. Veldig hjelpsomt team!
Dersom man ikke har sporingsnummer, kan man spore ordren fra brukerkontoen på hjemmesiden deres. Smart!
Pakken ankommer allerede 50 timer etter den var bestilt! Aldri opplevd så kjapp levering! Gleder meg til å reise med den nye, fine sekken min.

Skulle skicka en retur av varorna jag fått i två paket och när jag gjort returen fick jag bara en etikett. Tog lång tid och många mail innan de skickade en etikett till.

I ordered some luggage and every time I fly with it, more of the hook-up clips rip out of the exterior. I've filed a warranty claim twice now to try to get the issue resolved and both times I am met with an email that states "Your Db Warranty claim has been approved. This type of damage is something covered by our 2-year warranty, and you will receive a code for a free replacement on our website in accordance with our warranty policy. Here is your code (valid for 3 months):" followed by a 15% discount code. I'm sorry but that is not a "free replacement" What kind of warranty BS is this? If your products are so reliable and you stand behind them, how about you stand behind your warranty?

DB is purely marketing. Their products are WAY overpriced for the quality and build. Sure they look pretty but they don't last and there's no hope of getting any issues resolved with their "customer support"

I made a purchase over 2 weeks ago and have received no shipping notification. When I reached out, I was given the tracking info which has not been updated in over a week.

I followed up multiple times on the ticket with no response. When I opened up a new ticket, the same customer service rep from the first ticket closed my new ticket saying he has responded to my original one.

So I am still here without my order or any help from DB

Was gifted a bag in December and it's already began to rip at the handle.

It's a backpack solely used to carry my laptop in - so I would understand it if it was me lugging around 00kgs but not a MacBook Air?

Customer communication has been absolutely abysmal - no reply to my email. They make it very difficult to get in touch with them through a ticket submission only.

Why no email address support is beyond me in this day and age.

Ordered december 29th and haven't been delivered. It has gone 17 days and not been delivered yet. Contacted the support and they are replying every 4 or 5 day with a short reply not giving me any clarity where my package is.

UPDATE:
I got a full refund and they shipped the order with DHL Express instead. I'm really impressed how they handled the whole situation. Ida did a phenomenal work. I will continue being a DB geek.

Great bags - however awful website experience and C&S. I've recieved the incorrect item ordered. Instead of a bag i've received a screw and they won't send the correct item that I've ordered. Instead they wished for me to return the item and make a new order. Now the original items are out of stock

Er dette ett seriøst firma eller ? Stein stokk udugelig kundeservice !! Ikke er de interresert i å selge heller, bedre service på det lokale nav kontoret

Bizar! This company use to have an excellent customer service. But since this summer it is non-existent! I had an issue with a new 90L Strom rollerbag.
Sent in a warranty claim early august. No answer. Sent a follow up message. Got a 'received' mail but no answer. Repeated the process 2x the following months and haven't got a reply yet. Zero communication and no phone or contact nr.

I recently purchased a 30L Hugger backpack, and while I find it to be a good backpack overall, I've encountered an issue with the buckles. The coating on the buckles tends to wear off rather quickly. I've attempted to seek assistance from their customer support, but unfortunately, they weren't able to provide a satisfactory solution. They say my buckles were scratched by external factor that don't fit to the warranty. But I bought the backpack attracted by the promise of quality :(
What's more, my previous review reporting this problem didn't appear on their website. This has been a bit frustrating.

De sipper from the laptop case of my DB Backpack pro broke but db_journey helpt me almost straight away when I reached out to them. They’ve sent me a video explaining how I could make it myself and also a link with which I could order a new bag (under warranty). And the next day I had my new bag at Home allready. Great service! recommend it to everyone.

Poor customer service, slow response time, if any.

I asked for help via online form about using a voucher code they sent me to replace a damaged product (the voucher they provided only worked for a shipment to Norway, and the amount was only a fraction of the product's price, about 140 USD compared to the full price of about 700 USD). I received no response for several weeks. I reached out to them via Instagram, where they told me they'd look into it. No further communication for weeks. I asked again for an update, they said they wanted to send me a new voucher, which I still haven't received.

I've always loved their products, I've been using their backpacks for years now. I don't like writing such reviews, however, it's sad to see the unprofessional way they treat their customers once there is an issue. I hope they can fix this in a timely manner.

Update: After posting this review, a customer manager quickly contacted me, and the issue was resolved. I hope for future customers that filling out the normal online form on the website will do the job, without having to come on here first to get things moving.

Bestilte 30l hugger 1 generation den 14 august. Den har ikke ankommet. Fikk også Mail om vi var fornøyd med produktet!! Har sendt en henvendelse til dem både på Messenger og gjennom hjemmesiden, men dessverre ikke fått noe respons på mine henvendelser.
Db tok kontakt etter denne anmeldelsen, vi fikk ordnet opp. Flott service og kundebehandling denne gangen. Vil fortsatt gi de bare en stjerne, for uteblitt kundebesvarelse av mine henvendelser både på Messenger og forespørsel på deres hjemmeside.

Elendig kvalitet. Slitasje på ryggskinnen bak og cracked plast. Reklamasjon forble ubesvart og etter purring kom omsider ett svar. Reklamasjon avvist grunnet ytre påvirkning. Man skal da tydeligvis ikke bruke baksiden av sekken inn mot ryggen sin. Helt ufattelig at de kan holde på sånn. Mitt tilsvar er ikke besvart på 3uker. Talentløs kundeservice.

Rettelse etter 1 stjerne review:
Kundeservice ga refundering etter de leste denne anmeldelsen og beklagte feil i systemet.

kjøpte sekken på anton sport. Reklamerte. De sendte et skjema til nettsiden som jeg fylte ut og fikk aldri svar. Hatt 3 sekker, men alle røket i sømmer eller cracket i plastikken.
Fint design. Litt dyre i forhold til kvalitet, men elendig kundeservice

I had a problem with a product I ordered and I received the help that I needed! Great warranty service and great customer service as well! :)

I received the wrong backpack when I ordered the hugger 30L. A customer service agent reached out to me and apologized for the inconvenience and sent me the correct the one I wanted free of charge. Very satisfied with my new Hugger!