Db Opiniões 

Customer service experience is very sub par. All by email w an auto response. Needed help many times. Everything was delayed except the charge to my account and delivery to a wrong address( my fault but immediately tried to correct it). Never corrected, dropped by fed ex w no signature required in my lobby and waited days for a return label that was correct. The first one they sent was incorrect. Now i have to deal with usps pick up as that is my paid option. Now i need to wait again for a pick up with correct label. Impossible!

Kjøpte skibaggen og brukte den på 1 reise. Etter den reisen kom det hull rundt hjulene på baggen så jeg sendte inn en klage for å sjekke om det var en reklamasjon sak siden baggen var helt ny. Fikk aldri noe svar ifra de. Har tilsammen sendt inn 7 reklamasjonsaker på samme bag, fortsatt ikke noe svar. Så da sendte en mail til den butikken jeg kjøpte baggen hos, de får heller ikke noe svar ifra DB. Veldig skuffet og skjønner ikke at en så stor og seriøs aktør kan være så dårlig på kundeservice. Iallefall når de reklamerer med hvor god kundeservice de har, kundeklubb osv.

I got my first DB in 2016 and was happy with the bag, but during the last few years the most recent ones have lacked in quality. I do expect a premium bag for this price to hold up better than they have.

Bot my "The Artlist" and "Ramverk Pro" has had some major quality issues.
It´s not a good bang for the buck in my opinion and it's too bad that the costumer support doesn't seem to be interested either.... Such a shame.
Will most likely look somewhere else next time it is time to get a new bag.

Overall good 30L bag, but arrived damaged with a big delay.

Ich habe einen Rucksack gekauft bei dem der Reißverschluss nicht richtig funktionierte. Über den Kundenservice hat sich dann etwas verspätet jmd gemeldet mit dem Hinweis, dass dieser aus einer Fehl-Charge stammen muss und ich einen weiteren bestellen solle. Hierfür habe ich einen Code bekommen, der genau dem Preis des Rucksacks entsprach. Leider war bei diesem der Fehler des Reisverschlusses noch gravierender, so dass ich wieder Kontakt zum Kundenservice aufnehmen musste, der sich wiederum erneut sehr verzögert gemeldet hat.
Nun habe ich mich im Endeffekt für ein komplett anderes Produkt entschieden, was allerdings fehlerfrei funktioniert und von bester Qualität ist.

Eigentlich zufrieden, vor allem mit der Ware (leider hatte eines der Artikel ein kleinen Verarbeitungsfehler)

Sehr unzufrieden mit dem Rücksendeverfahren, vor allem mit der Rückzahlung, musste sehr lange warten und oft nachfragen...

Update:
habe mittlerweile viele Produkte von Db und bin Mega zufrieden, jedoch war die Rücksendung und auch die Qualität bei meiner ersten Bestellung nicht perfekt bei den Folgenden, aber umso besser

Super nice people and very nice products. Love them!!

Completely non-existent customer support. 4 emails sent over a period of 14 days, no answer. After 14 days still waiting for a package that seems to be "tried" delivered by a company that has never been at our door, and transport company is more or less impossible to reach.

UPDATE: After my review they contacted me and a new bag is sent with DHL. Updated my review / stars to 3 since they fixed it quickly.

Sekken er praktisk og solid. Oser av kvalitet. Anbefales!

Fast delivery, great customer service, fantastic products.

OPPDATERING: Fikk ny melding av DB, de hadde gjennomgått reklamasjonssaken igjen etter at jeg klaget på avslaget. De beklaget, og så at det var reklamasjon. Ny sekk til sønnen kan bestilles og vårt opprinnelig inntrykk av merkevarer ble heldigvis gjenopprettet.

Våre sønn har flere sekker DB, og på Hugger 30 l under begge hjørnene på topp lommen viser det seg at materialet ikke tåler å ha litt vekt i topp lommen uten full stappet sekk. Lommen synker ned i sekken og har fått materialet til å spjære. Slik at materialet spjærer under sømmen ned mot hovedrommet. Sendte reklamasjon i går, og får følgende beskjed:

The damage you've experienced has been created by an external object coming in contact with the bag, which is unfortunately out of our control. Damages due to such external object(s) aren't considered a fault with the manufacturing process, which is what our warranty covers.

Her har vi sekker i flere størrelser, men for dårlig at man må ha helt full sekk for at de ikke skal revne. Ingen dager er like og det har vært favoritt sekken. Det har ikke vært noe ytre gjenstand som har påvirket det. Må han bytte sekk daglig og ikke benytte topplommen?

Sport 1 sa at vi måtte ta det gjennom DB for å få rask avklaring på reklamasjonen. Ved å sende inn mange bilder og bli avvist på denne måten av DB er virkelig dårlig. Den har revnet på samme sted på begge sider.

The customer service is non-existent. I have tried to get a hold of them for over a week, and received no answer to my question. This used to be such a good brand but seems as quality has gone down…

Sekken jeg kjøpte ble sendt i retur til db fordi jeg var rakk å hente den før den ble sendt i retur grunnet reise. Ga beskjed til db samme dag som Postnord sendte den i retur, og de forklarte at det ikke var noe problem. De skulle sende den igjen med det samme de fikk den. To dager senere fikk jeg en ny post hvor de skriver at bagen er utsolgt, og at de derfor ikke kunne sende til meg. De refunderte beløpet, men valgte da å videreselge en bag jeg hadde kjøpt og betalt.
Kommer ikke til å kjøpe noe fra de igjen.

Over 20 days went by since I made a return and still no sign of a refund or email. I already did contact the customer service 2 weeks ago, no response yet. I’m really disappointed because I would have expected a professional customer service.
Update 01.07.2024:
STILL NO REFUND !!! I am getting really impatient.

15 days and no sign of a refund, not even a confirmation to see my return has been received. Sent an email to customer service and no response.

In this instance the zipper on the bag was really stiff and therefore not practical for photography where you need to capture things in the moment.

Will not be buying from them again as it’s too risky knowing I’ll have to chase them up if a product isn’t right. Very unprofessional.

I ordered the Ramwerk Pro, a suitcase that is at the upper end of their price range. It was delivered promptly. However, when seeing the product irl I felt the quality didn’t match up to the price. Db markets itself as having a generous returns policy. I returned the suitcase within a week of receiving. It was delivered to their facility 2 days later. It has now been 4 weeks since that point and I am yet to receive a refund, despite being informed 2 weeks ago that they would process immediately.

Gode bagger så synd at kundeservice er dritt.

Prøver å få bekreftelse på at en bag er retunert men det får jeg da ikke, og da heller ikke pengene tilbake for baggen.

Edit:
De fikk orden på det tilslutt og ga meg 20% rabatt for bryet.

Their products are of great quality. I've had the Ramverk 21L backpack for 2+ years now and traveled to countless countries with it. I'm certain it will survive another good few years at least.

I bought the Ramverk Pro 2 months ago after nearly a year of doing my research online for a new backpack. At first I loved it, paired with the large insert there is plenty of space for all my camera gear and the bag looks sleek. After 2 months the laptop pouch zipper thread ripped off of the lining inside. This was not from any abnormal pulling or being aggressive with the bag. I have been trying for a week now to reach out and get this resolved as being a full time photographer and not being able to carry my laptop around with me has been miserable. It would be great if someone could get back to me on this.