Dear Frances Opiniões 

184
•
TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I am wearing each item purchased more and more. Wearing them more and more softens the leather. Highest quality is what I expected and your company delivers each time. Your designs maintains the cla... Ver mais

Classificada 5 em 5 estrelas

I own several pairs of Dear Frances shoes, and they fit and feel absolutely amazing\! ❤️ Dear Frances is one of my favourite shoe brands\. Beautiful quality, timeless elegance, and above all, shoes th... Ver mais

Classificada 5 em 5 estrelas

I am always hesitant to purchase shoes and boots online, especially ones that are at the high end of affordability for me, but I took a chance on a pair of Dear Frances boots and was thrilled to see... Ver mais

Classificada 1 em 5 estrelas

Dear Frances refused to accept a return for a £400 pair of shoes that were far too small, claiming minor surface marks on the sole made them "unacceptable for resale"—even though they were only tried... Ver mais

Informações sobre a empresa

  1. Designer de moda

Escrito pela empresa

Expertly crafted in Italy. Every Dear Frances pair is handcrafted in Italy, following the age-old techniques and traditions of Italian shoemaking. We source and develop using only the finest Italian leathers and materials; from supple, glove-like Italian leather to our innovative sheer Italian mesh. Precision and integrity are central to our ethos. Each pair is made to endure, both physically and aesthetically, heroing comfort and style equally, and for the long term. Our materials are sourced locally in Italy, produced to the highest environmental standards and finished to the exacting standards synonymous with Made in Italy.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 23% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(184)

79 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Beautiful boots and top notch retailer!

Beautiful boots! I can’t fault them! I’ve got my usual sz UK5 in trainers/boots and I wear UK4 in flats and these are perfect and unbelievably comfy, no breaking in needed! Excellent service, updates provided throughout. Great experience all around! I will be purchasing again the future! Thank you xx

5 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Wonderful shoes

Wonderful shoes
Only complaint is the delivery process, I guess coming from UK has there trouble in EU.
However I must say that their costumer support is kind and do everything they can to help

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Just perfect!


I bought the shoes from Dear Frances at the first time and I'm amazed how comfy they are! And the quality ist really Lux! Amazing Brand!

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Stunning shoes, excellent service

I’m a stiletto person… i don’t wear flats, and my comfy shoes are normally very “chunky”, but something attracted me to this shoe, and after thinking on it for a month plus, i finally purchased them and boy am i glad i did. What a GORGEOUS shoe! The sparkle is so beautiful, and the shoe while delicate feels like it is strong enough to last. I have a wide foot so i sized up and I’m glad i did, as the leather piece around the top is a bit fitted, but I’m confident it will mold to my foot perfectly.

10 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing quality

The Park boot is exactly as described. Very high quality, extremely comfortable and light-weight, which I love. I vary between a US 7/UK 4-4.5 / FR 37-38. I purchased the 38 since I wanted them roomy for thick socks in winter and this was the right size for me. I’ll be buying more from this brand.

11 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect Slide

I love these so Tye slides in olive much. Purchased in the sale. Excellent fit. Look exactly as in the photograph - very pleased.

28 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

High quality, durable, and beautiful !

The boots are beautiful and I can't wait to wear them once it's boot weather again. The heel is the right height to be comfortable for long wear, yet still sexy and sleek.
I own 2 pairs from Dear Frances and love their unique styles and high quality!!

6 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love these shoes

I love these shoes, and today, my first day wearing them my flight got cancelled and had to walk between terminals to see if they would put me in another flight. I was afraid that at some point my feet would really hurt and I have to say that they are very comfortable. This is my first time wearing them and after running around in a huge airport I am not at all in pain. I love you Dear Frances, you are thus far my favorite shoe brand.

17 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

SKYE Boots

Exquisite boot fits well (size 38) and is beautifully crafted.
No issue with delivery - straight to my door

11 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ethereal

I hesitated to buy these shoes even though I kept going back to them simply because I’m in my 50s and wasn’t sure I could pull off the look. Thankfully, I bought them (size 8 White). They are wonderful! They’re comfortable and, though they look delicate, they can handle my daily errands. They give a certain ethereal edge to my outfits. Minimal yet dreamy. I’m extremely pleased with this purchase. Five stars across the board. ⭐️⭐️⭐️⭐️⭐️

8 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Be very careful if buying from outside the UK.

I recently purchased a pair of boots on sale from the eu.dearfrances.com website. The price of the boots was listed in Euros (€453).

I was unaware that this was a UK brand and that customs charges would apply. Unfortunately, this information is not communicated at all during buying process until the very last step when calculating shipping costs. If you use express checkout, as I did, then you might miss these additional charges being applied.

Upon receiving the boots, I realized they weren’t quite right for me, so I requested a return. Initially, I was told that I could only exchange them, but after referring to their own terms and conditions, I received a return label. However, I’ve now noticed that the customs charges are not refunded. While this aligns with their terms, it contradicts their tagline of “free returns worldwide” displayed prominently on their EU website. This, in my view, is misleading to customers.

Although their shoes are nice, I don’t plan to buy from this brand again due to these issues.

15 de maio de 2024
Opinião espontânea

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