Very friendly and helpful customer service offering discounts and rewards for customers. I just received my sample of Versace Eros Energy EDP today and tried a shot after a shower. This is a sophist... Ver mais
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Leia as opiniões dos outros
Absolute top quality, legitimate business. My order was with me in 5 business days. If you want to sample a few colognes before dropping a grand or more on a 100ml bottle, this is your place. Custo... Ver mais
This is a good opportunity to try an expensive perfume for a fraction of the price In the past I have liked a perfume in a shop , bought the bottle , used it at home and gone off it ! With Decanted y... Ver mais
Ordered 5 samples, Black Opium, Alien, Libre, Good Girl & Born in Roma, ordered Wednesday and arrived on Monday in little glass decanters, saves me having to go to a store to test and can wear multipl... Ver mais
Informações sobre a empresa
Escrito pela empresa
The UK's fastest growing premium fragrance sample service - we believe finding your perfect fragrance should be exciting, affordable, and risk-free. That’s why we offer 100% authentic designer and niche fragrance samples, aftershave testers, and perfume decants — discover your next signature scent or stock up on your favourites for less with Decanted.
Informações de contacto
128 City Road, EC1V 2NX, London, Reino Unido
- orders@decanted.uk
- decanted.uk
4,7
Excelente
196 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da Decanted
Derek, thank you! Glad to hear your order arrived quickly. Enjoy your fragrances. Layton is one of my go-to scents. ~Brad
Fantastic service
Decanted offered a wide range of scents and sizes. I bought for myself and my mother for Mother’s Day. They are a great size for handbags and for travelling. The packaging was beautiful. I will definitely be purchasing again. Would reccomend to anyone.
28 de março de 2025
Opinião espontânea
Resposta da Decanted
Thank you so much for the lovely review! We're thrilled you would recommend us. Your samples were a perfect choice for Mother’s Day! Look forward to your next order. ~Brad
Great! Will be ordering again
Easy to work website, great selection of scents, great packaging. Fast delivery. Overall very satisfied and will order again.
14 de abril de 2025
Opinião espontânea
Resposta da Decanted
Thanks a lot! We're so glad you had a good experience and loved the selection. Looking forward to your next order!
Not happy
Well .
The pic shown for the samples was misleading to be fair
I thought they would have been the miniature black and gold bottles especially for £30 …..!
So no not very please to be honest
And it’s unfortunate to as I have a bottle of Tom Ford .
So yeah for £30 not really worth it .
7 de abril de 2025
Resposta da Decanted
Hi Meirion, we're genuinely sorry to hear you were disappointed with your order, which we were very grateful for. I'd like to highlight on this occasion, though, that we are not at fault or deserved of a negative review, especially a 1* given you firstly haven't understood the very nature of our business - a fragrance sample service, or read the product description on either of the two samples you purchased, where on three occasions it states what to expect when buying a sample. No where does it state that you are buying a 'miniature' version of the retail bottle.
We always want our customers to feel confident and informed when shopping with us, which is why we clearly state across the product page — the 2nd image illustrating the three sizes, the 'note' at the top highlighted in red which makes reference to reading the disclaimer at the bottom before purchase, and in our Sample Size Guide. Our samples come in high-quality glass atomisers that we hand-decant ourselves, not the miniature retail bottles from the brand, but professionally decanted fragrance samples designed for convenient and affordable testing.
As you felt it wasn't worth it - I wanted to also add some context regarding the price and value for money, your £28.98 order was for two Private Blend Tom Ford fragrance samples, one being a 3ml Tobacco Vanille - which is £14.99, working out at £4.99/ml, the smallest size from Tom Ford direct is a 10ml atomiser at £68 - working out at £6.80/ml - we are both cheaper and better value for money.
We understand it can be disappointing when expectations don't match up with reality, and we're always happy to help clarify anything before a purchase. We genuinely appreciate your support and would be more than happy to chat further about this — I’ve personally reached out to you via email. ~Brad
Fell into this web site quite by…
Fell into this web site quite by accident, but I’m really glad I did!
It’s such an easy way to buy perfume and if you don’t like it, you’ve only wasted a small amount of money
No wasted packaging, they arrive in only a few days.
So to me, it’s a win win!
1 de março de 2025
Opinião espontânea
Resposta da Decanted
What a lovely review, thank you so much! We're really glad you stumbled upon us and even happier to hear you're enjoying the experience. We aim to make discovering new fragrances as easy, affordable, and low-waste as possible, so it's great to know it's hitting the mark for you.
Thanks again for your kind words and support—it truly means a lot! ~Brad
Bottle half empty not value for money…
Bottle half empty not value for money disappointed
22 de março de 2025
Opinião espontânea
Resposta da Decanted
We’re genuinely disappointed to read your review, especially as a returning customer. This is the 2nd time you've ordered a 5ml sample and we'd assume the first one was fine before coming back and ordering another, so if you had suspected any issue such as leakage or a discrepancy with your most recent order, we wish you had reached out to us directly so we could look into it and make things right instead of reading about it a month later via Trustpilot.
All of our samples are carefully decanted using medical-grade syringes to ensure precise measurements, so the only explanation for any shortage would be a rare occurrence of leakage during transit. Had we been informed at the time, we’d have been happy to have investigated to offer a solution.
We truly value your continued support and would still welcome the chance to discuss this with you further - I have reached out personally via email. ~Brad
First Order Experience
I've only placed one order with this company so far, but shall definitely order again. Pricing was very reasonable, the website and ordering process straightforward and without issue, and the order processing time and delivery was quick. Based on my experience so far, I would definitely recommend.
7 de abril de 2025
Opinião espontânea
Resposta da Decanted
Thank you so much for taking the time to leave this great review! We’re thrilled your first experience with us was a smooth one, from pricing and ordering to delivery speed. It means a lot to hear you'd recommend us, and we’re really looking forward to sending your next order when you’re ready to explore more scents! ~Brad
Very good service
Very good service! Had my perfume with 24 hours of placing an order!
28 de março de 2025
Opinião espontânea
Resposta da Decanted
Thanks for the great review! We’re glad to hear your order arrived so quickly and that you’re happy with the service. We’ll be ready whenever you’re back for your next scent! ~Brad
Highly Recommend
Great selection of fragrances. Excellent service, extremely fast.
3 de abril de 2025
Opinião espontânea
Resposta da Decanted
Thank you for the positive review! We’re thrilled you enjoyed your samples and had a great experience. Can’t wait to help you discover even more amazing scents next time! ~Brad
1st time I’ve used this website and…
1st time I’ve used this website and very impressed.
Website user friendly and received my perfumes very quickly, so efficient.
Excellent products and obviously original fragrances.
Such a great way to try high end fragrances before purchasing. I only ordered the 3ml sizes but ample to try out on a few occasions to make sure I liked them and perfect size for small handbags on a night out!
will definitely be using again and recommending to friends.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Decanted
Thank you so much for the fantastic review! We’re so glad your first experience with Decanted was a great one. Our 3ml sizes are perfect for exactly that, testing over a few wears and popping in your bag for a night out. We truly appreciate your support and the kind recommendation. Can’t wait to help you discover more fragrances next time! 💫 ~Brad
Resposta da Decanted
Thanks so much for your review! We’re glad to hear your delivery was speedy and that you’re happy with the authenticity. Looking forward to sending more your way soon. ~Brad
great selection
Parcel came quickly, and it's so handy to have a handful of scents to try out. Less daunting than comitting to one and praying you still like it in a few months
19 de março de 2025
Opinião espontânea
Resposta da Decanted
Thanks so much for your kind words! We totally get it - committing to a full bottle can feel like a big leap (and cost), so we’re glad our samples make things a little easier to find what you like. Enjoy testing them out, and we’re here whenever you’re ready for your next scent discovery! ~Brad
Does what it says on the website
Quick delivery, decent choice of fragrances to sample before committing to the full size bottles.
17 de março de 2025
Resposta da Decanted
Thank you for your review Rich! Glad to hear our fragrance sample service helped you try new scents before committing to a full-sized bottle. ~Brad
Ordered a sample of Louis Vuitton…
Ordered a sample of Louis Vuitton imagination and was a perfect amount for me to test it on a night out.
Was a really quick turnaround from ordering the sample to it being with me aswell.
Highly recommend .
1 de março de 2025
Opinião espontânea
Resposta da Decanted
Thanks so much for your review! We’re glad the sample size was just right for your night out — Imagination is an unreal fragrance, a good choice. Happy to hear it arrived quickly too. Really appreciate the recommendation and hope to see you back again soon! ~Brad
Never arrived and radio silence!
Ordered in November, package never arrived. I emailed twice in December with no reply and I have messaged the company on instagram, got a reply to say they’d look in to it the following day and then absolutely nothing. I have messaged them 3 times after that response and nothing. It’s an absolute joke. Do not waste your money.
15 de janeiro de 2025
Opinião espontânea
Resposta da Decanted
Thank you for your feedback, and we’re genuinely sorry for the experience you had. Unfortunately, Royal Mail misplaced your original parcel in transit, and the timing of your review was just as we were fully resolving things. We did send out a replacement as soon as it became clear the parcel wasn’t recoverable, and we hope it arrived safely and met your expectations.
We completely understand how frustrating the delay and lack of clear communication must have felt at the time, we’re working on improving our response times, especially during busy periods, as over the festive period it does get manic. Your experience wasn’t up to our usual standards, and we’re sorry again for delay. We hope to see you back in the future to discover new scents! ~Brad
Spot on
Spot on, able to try creed out before buying! Fantastic idea! Well worth it, before spending big money at shops unless just buy lots little ones!
27 de novembro de 2024
Opinião espontânea
Better alternatives out there. Slow dispatch and terrible communication.
I am still waiting for an order to be dispatched despite being ordered 14 days ago.
Customer service is non-existent. I requested an update 5 days ago and have not received any communication back - not even a holding message / email / call to say they will look in to it for me.
This is my second order in the space of a month. The first order was also rather slow to be dispatched, but despite this I thought I would give your company a second chance as the quality of the product was good.
I have had no communication from Decanted at all regarding either order at any point. I have since used two online competitors and have received both of their orders very promptly with great communication throughout.
Giving two stars as the product quality is actually great - if you ever receive it… just don’t expect any customer support if you need help or a refund.
23 de novembro de 2024
Opinião espontânea
Good selection and arrives in nice…
Good selection and arrives in nice glass sprays
9 de novembro de 2024
Opinião espontânea
3ml Bleu de Chanel…
Ordered a 3ml sample of Bleu de Chanel EDP.
Really prompt delivery, arrived in 3 days
Definitely an authentic sample and the atomiser was good too.
23 de outubro de 2023
Opinião espontânea
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