Deposit Protection Service Opiniões 6582

The portal layout/UI and customer service has been very good; I have had no complaints in over a decade, and my most recent experience has been the best yet with the availability of comprehensive guidance making compliance even easier.

Protecting the deposit was fine, but the prescribed information form wouldn't fill in properly, I gave up and typed my own

I am appalled at the outcome of the review prepared by DPS following the end of a tenancy.
I spent eighteen months renovating a property, have produced inventories at start and end of tenancies. My most recent tenant left the property in an appalling condition and admitted that he did not like house cleaning and would pay whatever it cost for somebody else to do it.
There was very heavy fat contamination of the kitchen area. I paid a Company to clean it intensively. Four women working for four hours. I have also spent hours cleaning trying to get the grease off of worktops,floors and walls. Some parts of the kitchen needed redecorating and the painter needed to apply a degreasant. The people cleaning the floor used engine degreasant to try to breakdown the fat and complained they were sticking to the floor! The adjudicator allowed for only two hours of cleaning to rectify the problem. An insult to me and my integrity.
The bathroom was not heated and layers of plastic were sellotaped over the window which allowed for moisture. Black mould was present on the window frames and ceiling.This took intensive cleaning, purchase of mould inhibitor and redecoration.
I consider my house was abused by the tenants and no support has been forthcoming from the Deposit Protection Service. I could write more about my experience towards the assessment but I am feeling angry, despondent and wholly let down. I have let a property over fourteen years and this is the first time that I have sought any recompense for restoration of condition at the end of a tenancy. I feel that the preparation of inventories, completing the documentation for the DPS was wasteful and the review was totally inadequate and divorced from reality. The adjudication is so poor , that one would describe it as laughable.

Samual took my call today. I found him very professional. Calm and so very helpful. What an excellent service.

Rang DPS today regarding an old deposit. Spoke to Stephen Really knew his stuff Explained exactly what we needed to do to sort out our problem. Very clear and precise
Great service Very professional helpful and courteous. Great guy!

Very quick response. Very helpful.

Very knowledgeable, very helpful and polite

Stephen was very patient understanding and clear with instructions who kindly solved my problem. Thankyou so much.

Swift access to the team with minimal use of menu options, before getting to a knowledgeable member of staff.
On both occasions that I contacted the team, they were very efficient, patient, quick to reassure and that they could resolve my issues. As a service it was full marks to Isioma & Ashton.

Everyone I spoke to was extremely helpful. My query was dealt with quickly and efficiently and I would highly recommend this service.

Good. The payment confirmation period is too long for 3-5 working days.

I found the process very easy to follow and the payment schedule was fine by me. I had no issues with my estate agents and so my full deposit was refunded with no qualms. I think using the scheme ensures any disputes can be resolved quickly and fairly to protect all.
Would I recommend it all? Absolutely!

Excellent service and advice provided by Michelle which really has helped me navigate through a delicate situation.

Very helpful

DPS has a very responsive service, quick to help, Thank you for helping me sort out my issue!

The DPS have become very left-wing in my view. I've never lost a deposit claim in 20 years but this year they gave me a pittance raising issues such as the only evidence I provided them with that I've given an inventory to the Tenant was a screenshot of an email with the inventory attached and though he acknowledge receipt they stated that that could relate to anything and there was no evidence it was actually an inventory even though it was called "inventory".
They claimed to have read through my claim twice - essentially relating to a laminate floor.
Throughout their reply they constantly referred to the carpet - they're either really stupid individuals or had not read the document as they claimed.
Also, as the inventory I provided them with was completed two months before the Tenant moved in we did this between tenants. The adjudicator rejected the inventory on the ground of anything could've happened in the two months between us preparing the document and the Tenant moving in even though he never challenged any of the content.
Incompetent and totally biased. You just have to look at the complaints below.

Mike was very helpfull and enabled me to correct a mistake that was stopping me from registering. He then guided me through the process of registering. First class work. Many Thanks.

As far as judicating disputes between Landlord and Tenant, it is as everyone always says:'they always favour the tenant' (poor tenant...) We experienced a completely false accusation in terms of the state of the property when moving in which was dreamt up and photo fabricated at tenancy end two years later by the tenants and yet the no come-back decision fell in tenant favour. Beware! What might be the nicest tenant on arrival can turn into hell on departure and you don't stand a chance of a fair judication.

Despite numerous efforts to reach out and reclaim the deposit, no one has had the courtesy to respond. We are left unable to retrieve the deposit monies and it is being held with out authority

Due to retirement I have sought to get the deposits that I manage transferred to the new agent's scheme. They have been completely inept. There is no way of doing it through the website. You have to draft emails, which they evidently don't read properly as they tried to send all the deposits to the wrong tenancy deposit scheme. You cannot call their "support" team. Only email. So fairly useless.