Deposit Protection Service Opiniões 6582

I made an enquiry, why only part of the deposit i was claiming was paid. A guy named Stephen took my call. He explained everything I needed to know. Understood what I was getting at, in relation to the tenants very late payments playing catch up with the hope he wouldn’t need to pay the final rent. Stephen understood the guy was trying to pay his final months rent out of the deposit. But that’s not how this system works.

I spoke with Sharon who was just great. She helped solve our issue without any problems. Super friendly and great service provided.

Super quick and easy to understand. The DPS agent, Michelle clarified all the next steps for the return of my deposit.

Thanks if Miss Michelle we received all the information necessary to return easily our deposit and to make our life easier.
Thank you very much for patience🙏

Michelle was welcoming and very polite in her call, listened, gave clear information and allowed me to fully understand the steps I needed to take.

It is so time-consuming and difficult to communicate with DPS. When you have done all the tenant details in the creation, you need to do it again when doing the prescribed info. which is the same info already entered into DPS, can see why they do nothing but send out automatically to tenants, putting the landlord at risk of not sending out info on time. When you have made a mistake, you can not correct it, and has to ask the tenant to phone them up and activate their account. Most tenants just do not bother and some do not have a email address or know how to login a computer. The whole matter is just a burden.

The call was promptly answered and Michelle was very succinct in her explanations and the next stage in the process. She was equally warm and polite.

Mikee was extremely efficient and helpful he helped me complete my deposit query and I'm a vulnerable adult I was dealt with professionally and with understanding

I was really satisfied with service and spoke with one of the staff they respond very well to me.

I wish to thank Samuel for for his excellent service and advice in helping me with my deposit reclaim can’t thank him enough

I was a relief to be speaking to a well spoken, more mature person who completely understood the problem. I thought I had a complex case of a lost deposit but after vigorous security checks it seemed I had inadvertently opened 2 accounts and just needed a change of password. A link was sent and I was happy.

Really great 1st experience as a tenant. My landlord saod he had completed my return his end and was waiting for me to accept however I wasnt recieving the emails - called and within 4mins realised my email address was incorrect on their system, changed and new email sent within seconds. All sorted and off the phone - fast and friendly service from Michelle.

Very slow to release the deposit. It is hard to tell who is at fault, the letting agent or the deposit protection service.
Two months after my son died I still don’t have the deposit back. We cleared the flat and handed keys back within 2 weeks and according to the tenancy agreement we should have had the deposit returned within 10 days. We are now on day 40 and still no money back.

Mikee was very informative and helpful. Amazing guy

Didn’t like not being able to get a PDF email for a statutory single claim form
I was not able to print it off with all the details!
I do hope that the form that is sent to me by post has a prepaid envelope inside.
Myself and the tenant have tried to change the tenants email address, no luck on this matter!!
If for example you copy an email address from the mailbox the paste it’s missing a letter which makes the email address invalid.
Correct Email address
[Note The double letters at the end of the surname!]

Great Service! Very helpful!

So helpful, understood me being anxious, pleasant and friendly

Helpful , excellent service by Becky .