Hmmmm…. I dag hvor nethandel er den foretrukne måde at handle på, undrer det mig at man ikke enten vedlægger en returlabel eller muliggører download af en sådan, på hjemmesiden. Nej… man skal have en... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Très beau bijou, conforme aux photos. Envoi et réception rapide. Et un Sav hyper réactif, professionnel et commerçant! Merci beaucoup
A empresa respondeu
Einfacher Bestellvorgang, schnelle verfolgbare Lieferung. Nach kurzer Zeit war leider ein KidsBecher kaputt- der Kundenservice (herzlichen Dank an Julia) hat sofort sehr nett reagiert und wenige Tage... Ver mais
A empresa respondeu
Ich bin sehr zufrieden. Die gelieferte Ware ist sehr schön und begeistert. Wir hatten eine Reklamation, hier war Julia für uns zuständig. Sie war sehr freundlich und hilfsbereit und wir haben sofort e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DESIGN LETTERS is a Danish Design Company founded in 2009. Currently, DESIGN LETTERS is represented in more than 900 design shops worldwide.
Informações de contacto
4,4
Excelente
239 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Leider fehlte bei meiner Bestellung…
Leider fehlte bei meiner Bestellung etwas, ich schrieb an den Kundenservice und die liebe Julia antwortete innerhalb kürzester Zeit und ich konnte zwischen Erstattung oder eine Nachlieferung auswählen.. Top Service! Sehr nett!
5 de agosto de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Nadine,
vielen Dank für Ihr nettes Feedback! Es freut uns sehr, dass Julia Ihnen schnell und unkompliziert weiterhelfen konnte. Ihr Lob motiviert uns sehr!
Dein Design Letters Customer Service Team 🌸🌸🌸
The package was damaged
The package was damaged. It didn‘t fit in the postbox. No more jewellery inside…. Dpd: „contact the shop“. The Customer Service didn‘t help. There is no insurance in case of Problems like this! 100€ for nothing. Really disappointing! Not again!
31 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Kristin,
We regret that DPD delivered your package in this way and we will certainly investigate the matter. Upon review, our customer service immediately reached out to offer either a refund or a replacement. Unfortunately, we have not yet received a response from you. As soon as you decide, we would be happy to resolve this issue according to your wishes.
Your Design Letters Customer Service Team 🌸🌸🌸
Absolutely stunning jewelry
Absolutely stunning jewelry! The quality and design exceeded my expectations. Plus, the customer service was impeccable — fast replies, super helpful, and they made the whole experience so easy. Highly recommend’nn
23 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Federica
Thank you so much for your wonderful review.
We're delighted to hear that you loved the quality, design, and our customer service. Your recommendation means a lot to us!
Your Design Letters Customer Service Team 🌸🌸🌸
Perfect Service
1 de agosto de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hello Patrick
We're delighted to hear you enjoyed our service. Looking forward to assisting you again soon!
Your Design Letters Customer Service Team 🌸🌸🌸
Sehr freundlicher Kundenservice
Toller Schmuck, hochwertige Verarbeitung.
Sehr guter Kundenservice! Sehr freundlich. In meiner Bestellung fehlte ein Artikel bei der Lieferung und es wurde unkompliziert und kundenorientiert eine schnelle Lösung gefunden.
28 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Annika,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass Du mit unserem Schmuck, der Verarbeitung und unserem Kundenservice so zufrieden bist. Wir geben immer unser Bestes, um schnell und unkompliziert zu helfen.
Dein Design Letters Customer Service Team 🌸🌸🌸
many reasons for loving this brand
I love your products, Arne Jacobsen’s font is one of my all time favorites. Such a good and minimalist way to turn it into merchandise. It really worked out good. I have been wearing the initial letter earrings for couple of years now. The golden plating truly surprised me. I swim and shower with my stud earrings on, and the plating is intact. Keep up the good work.
PS I love the complimentary gift you enclosed in my package, which I got today. Thank you very much 😀
30 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Marija,
Thank you so much for your wonderful review! We're thrilled to hear how much you love Arne Jacobsen’s font and that the golden plating on your earrings holds up so well even with daily wear. It's great to know our minimalist design resonates with you. We're also happy the complimentary gift brought you joy!
Your Design Letters Customer Service Team 🌸🌸🌸
Baby Starter Set
Sehr liebevoll und sorgfältig verpackt! Artikel wie beschrieben und von guter Qualität!
22 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo Per Rie
Herzlichen Dank für die tolle Bewertung! Es freut uns sehr, dass Du mit Qualität und Verpackung zufrieden bist. Wir freuen uns auf Deinen nächsten Besuch!
Dein Design Letters Customer Service Team 🌸🌸🌸
Great customer service
Great customer service! Quick responses, adequate help and kindness along the whole buying process.
Julia Becker, thank you very much for your support!
28 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Michaela,
vielen herzlichen Dank für Deine tolle Bewertung! Es freut uns sehr, dass Du mit unserem Service und der Unterstützung durch Julia Becker so zufrieden warst. Wir sind jederzeit gerne für Dich da!
Dein Design Letters Customer Service Team 🌸🌸🌸
Design at its best!
Not only the Design of the products is its best, also the packaging and delivery is very well organised and done.
21 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Kerstin,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you appreciate not only our product design but also our packaging and delivery. Your kind words motivate us to keep delivering the best experience possible.
Your Design Letters Customer Service Team 🌸🌸🌸
Resposta da DESIGN LETTERS
Liebe Vera Killick,
vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Ihnen unsere Designs und die Qualität gefallen. Wir freuen uns auf Ihren nächsten Besuch!
Dein Design Letters Customer Service Team 🌸🌸🌸
Fast delivery and best customer service!
19 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Benoît,
Thank you so much for your wonderful review! We're delighted to hear you appreciated our fast delivery and customer service. Your feedback means a lot to us!
Your Design Letters Customer Service Team🌸🌸🌸
Turkos hänge
Sorry but the pearl turkos was much smaller than expected. Ordered 8 mm but get 5 mm size.
13 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Eva
We have carefully reviewed your case and can confirm that the pearl is exactly as described, 8 mm in size. We are sorry if the size did not meet your expectations; however, this is in line with our offer and does not constitute grounds for a complaint. We offered to take the item back, which you declined.
We have tried our best to accommodate you and regret if this was not possible.
Your Design Letters Customer Service Team 🌸🌸🌸
Super Kundendienst
Super Kundendienst! Es wurde etwas falsch geliefert. Der Kundendienst hat innerhalb von Minuten auf meine Mail reagiert und die fehlenden Teile werden jetzt nachgeliefert. :-)
14 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo Bear
Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass unser Kundendienst schnell und unkompliziert helfen konnte. Sollten Sie noch weitere Fragen haben, stehen wir Ihnen jederzeit gerne zur Verfügung. Viel Freude mit Ihrer Bestellung!
Dein Design Letters Customer Service Team 🌸🌸🌸
Resposta da DESIGN LETTERS
Lieber Marcus, vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit der schnellen Lieferung und unseren Produkten zufrieden sind.
Dein Design Letters Customer Service Team 🌸🌸🌸
Ich liebe die Produkte
Ich liebe die Produkte! & auch der Kundenservice ist super lieb & sehr hilfsbereit. Danke an die liebe Julia fürs lösen meines „Problems“ ❤️
7 de julho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Jacqueline, vielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass du mit unseren Produkten und dem Kundenservice so zufrieden bist. Julia freut sich über deine lieben Worte bestimmt sehr. Wir freuen uns schon, dich bald wieder bei designletters.dk begrüßen zu dürfen!
Dein Design Letters Customer Service Team 🌸🌸🌸
Cute mug and amazing customer service
While on a business trip, my husband bought for me this super pretty Mama mug but when I opened the box, there was a typo on it. I contacted the customer service about this issue and they entirely covered the fees for a new online order. Amazing customer service!
24 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear ACS,
Thank you so much for your kind words! We're truly sorry about the typo on your Mama mug, but we're glad we could make it right quickly. It means a lot to us that you appreciate our customer service. We hope your corrected mug brings you lots of joy!
Your Design Letters Customer Service Team 🌸🌸🌸
Ich hatte ein Problem mit einer Dichtung
Ich hatte ein Problem mit einer Dichtung eines To Go-Bechers. Julia vom Kundensupport hat mir immer schnell geantwortet und mir eine zufriedenstellende Lösung angeboten. Top!
23 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Suntea
Vielen Dank für Ihre freundliche Rückmeldung! Es freut uns sehr, dass Julia Ihnen schnell weiterhelfen konnte und Sie mit unserer Lösung zufrieden sind. Wir stehen Ihnen jederzeit gerne zur Verfügung!
Dein Design Letters Customer Service Team 🌸🌸🌸
Rigtig god service og smukke smykker
Låsen var gået i stykker i min halskæde, og Design Letters sendte en ny halskæde uden bekostning. Rigtig god service og smukke smykker.
15 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Fanny
Thank you for your kind feedback. We’re glad we could promptly resolve the issue with your necklace and that you are pleased with our service and products.
Your Design Letters Customer Service Team 🌸🌸🌸
Extremely satisfied.
Extremely satisfied.
One of the ordered cups arrived damaged, I wrote their support team and within a few minutes i already received an answer from Julia and she ordered a replacement cup immediately.
Extremely customer focused and kind.
15 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Marian,
Thank you so much for your kind words and 5-star review! We’re glad Julia and our team could resolve the issue quickly and ensure you’re satisfied. Your feedback means a lot to us and motivates us to keep providing excellent service.
Your Design Letters Customer Service Team 🌸🌸🌸
Schöne Schmuckstücke und ein…
Schöne Schmuckstücke und ein kompetenter Kundenservice, als ich etwas zurückschicken wollte.
4 de junho de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo OH
Vielen Dank für Deine tolle Bewertung! Es freut uns sehr, dass Dir unsere Schmuckstücke gefallen und Du mit unserem Kundenservice zufrieden warst. Wir stehen Dir jederzeit gern zur Verfügung!
Deine Design Letters Customer Service Team 🌸🌸🌸
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.