Hmmmm…. I dag hvor nethandel er den foretrukne måde at handle på, undrer det mig at man ikke enten vedlægger en returlabel eller muliggører download af en sådan, på hjemmesiden. Nej… man skal have en... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Très beau bijou, conforme aux photos. Envoi et réception rapide. Et un Sav hyper réactif, professionnel et commerçant! Merci beaucoup
A empresa respondeu
Einfacher Bestellvorgang, schnelle verfolgbare Lieferung. Nach kurzer Zeit war leider ein KidsBecher kaputt- der Kundenservice (herzlichen Dank an Julia) hat sofort sehr nett reagiert und wenige Tage... Ver mais
A empresa respondeu
Ich bin sehr zufrieden. Die gelieferte Ware ist sehr schön und begeistert. Wir hatten eine Reklamation, hier war Julia für uns zuständig. Sie war sehr freundlich und hilfsbereit und wir haben sofort e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DESIGN LETTERS is a Danish Design Company founded in 2009. Currently, DESIGN LETTERS is represented in more than 900 design shops worldwide.
Informações de contacto
4,4
Excelente
239 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My complaint was handled incredibly…
My complaint was handled incredibly quickly, in a very personal and friendly manner — and to my complete satisfaction. A big thank you to Julia for her outstanding support! This kind of service truly speaks for the brand — it has made me an even bigger fan, and I can wholeheartedly recommend them to anyone.
13 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Andrea 😊Thank you for the very kind words.
We will definitely pass this on to Julia!
Great design and efficient delivery
22 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Thanks Camilla! ☀️
Excellent items and design
Excellent items and design. Fabolous customer service
18 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Claudia
Thank you so much for your wonderful review! We're thrilled to hear you love our products and service. Your support means a lot to us!
Your Design Letters Customer Service Team 🌸🌸🌸
Håbløs leveringstid
Bestilte et armbånd onsdag 6 maj inden kl 11. Og de skulle sende samme dag, ved bestilling inden 14. Men blev først oprettet ved GLS fredag den 8. Og først indleveret ved dem mandag den 11. Så den var først fremme onsdag. Så Mor fik ikke sin mors dags gave til tiden. TAK
6 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo Mikkel
Thank you for your feedback. We are very sorry that the bracelet did not arrive in time for Mother's Day. Unfortunately, we experience a higher volume of orders, especially around special occasions like Mother's Day, which can lead to delays. As a small token of our apology, we would like to offer you a discount. Please contact our service team with your order number. Thank you for your understanding!
Yor Design Letters Customer Service Team 🌸🌸🌸
Der Kundenservice ist extrem positiv…
Der Kundenservice ist extrem positiv hervorzuheben. Probleme werden schnell bearbeitet und zur Zufriedenstellung des Kunden gelöst.
12 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Milia,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit unserem Kundenservice so zufrieden sind. Wir geben stets unser Bestes, um schnell und lösungsorientiert zu helfen.
Dein Design Letters Customer Service Team 🌸🌸🌸
Nach der Bestellung kamen die Artikel…
Nach der Bestellung kamen die Artikel zeitnah. Sehr zuverlässig
12 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo Stefanie,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit der schnellen Lieferung und unserer Zuverlässigkeit zufrieden sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Dein Design Letters Customer Service Team 🌸🌸🌸
Replacement seal within a few days
I reached out to Design Letters because I had lost a small seal for my travel mug, which caused it to leak. I was hoping to simply buy a replacement, but the customer care team was incredibly polite and helpful.
They sent me a replacement free of charge, and it arrived within just a couple of days. I am so impressed with their efficiency and the fact that they help customers maintain their products instead of just suggesting a new purchase. It’s rare to find such seamless service these days. Highly recommended!
11 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Stefan
Thank you so much for your kind words! We’re glad we could help you quickly and keep your travel mug in perfect shape. Providing excellent service and supporting our customers is very important to us. We truly appreciate your recommendation!
Your Design Letters Customer Service Team 🌸🌸🌸
Qualitativ überzeugende Produkte in…
Qualitativ überzeugende Produkte in coolem, zeitlosem Design. Schneller Versand und top Kundenservice.
6 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Linda,
vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Qualität, Design und unserem Service rundum zufrieden sind. Wir freuen uns, Sie bald wieder bei designletters.dk begrüßen zu dürfen!
Dein Design Letters Customer Service Team 🌸🌸🌸
Hi Julia,
Hi Julia,
Thanks for your prompt and friendly reply and assistance 😊
BR
Mark
1 de maio de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Mark,
thank you so much for your kind words!
We're glad that Julia was able to help you so quickly. Please feel free to contact us anytime if you need anything else.
Your Design Letters Customer Service Team 🌸🌸🌸
Freundlicher und kulanter Service
Meine Erfahrung im Design Letters Onlineshop war bisher sehr positiv. Der Schmuck ist sehr schön und hochwertig. Kürzlich musste ich leider einen Artikel reklamieren. Der Kundenservice ist sehr freundlich
und hilfsbereit. Der reklamierte Artikel wurde im Rahmen der Kulanz umgehend ausgetauscht.
Ein herzliches Dankeschön an Julia für die schnelle und unkomplizierte Hilfe.
20 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Jennifer,
herzlichen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr, dass Sie mit unserem Schmuck und dem Service so zufrieden sind. Wir geben Ihr Lob gerne an Julia weiter. Bei Fragen oder Anliegen sind wir jederzeit für Sie da.
Dein Design Letters Customer Service Team 🌸🌸🌸
Thank you so much ! Great Job !
Thank you so much, Julia (Dach Team), for the exceptional service and help! The delivery via DPD even went smoothly.😉
Bst rgds Ronny
20 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Ronny,
Thank you for your kind words! We're delighted to hear that Julia and the DPD delivery met your expectations. We look forward to assisting you again soon.
Your Design Letters Customer Service Team 🌸🌸🌸
Hurtig levering
Hurtig levering.
Jeg havde en lille reklamation vedr. varen, men de håndterede det let og elegant…5 stjerner fra mig🤗
27 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Ditte
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with our quick delivery and that we could resolve your concern smoothly. Your satisfaction means a lot to us, and we truly appreciate your kind words. We look forward to serving you again soon! 🤗
Your Design Letters Customer Service Team 🌸🌸🌸
Fast, Friendly & Solution-Oriented
I had a complaint and was genuinely impressed by the customer service. Julia got back to me immediately and offered a solution right away that I was completely happy with. The communication was fast, straightforward, and very friendly. I’m absolutely satisfied and would definitely give five stars for the customer service.
20 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Janina,
vielen Dank für deine tolle Rückmeldung! Es freut uns sehr, dass Julia dir schnell und unkompliziert weiterhelfen konnte. Wir schätzen dein Vertrauen und hoffen, dich bald wieder bei uns begrüßen zu dürfen.
Dein Customer Service Team 🌸🌸🌸
⭐️⭐️⭐️⭐️⭐️
Ich habe zwei Armbänder bei Design Letters bestellt und bin wirklich sehr zufrieden! 😊 Das Design ist schlicht und modern. Die Qualität ist hochwertig. Auch das Serviceteam ist top – Julia antwortet schnell, sie ist sehr hilfsbereit und sehr nett. Ich werde wieder bestellen! ⭐️⭐️⭐️⭐️⭐️
23 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Adriana
Vielen Dank für Deine tolle Bewertung
Es freut uns zu hören, dass unsere Produkte und unser Service Dich überzeugen konnten
Wir freuen uns Dich bald wieder als Kundin begrüßen zu dürfen
Dein Design Letters Customer Service Team 🌸🌸🌸
great customer service
i got a mug as a present and it cracked from hot water, happens - i got a replacement very quickly, and no questions asked! what a great customer service
15 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Aa
Thank you so much for your kind words and understanding! We're glad to hear that you received your replacement quickly and that our customer service met your expectations. If you ever need anything else, please don't hesitate to reach out. We appreciate your support!
Your Design Letters Customer Service Team 🌸🌸🌸
Thermo-Becher 🥰…..so mega
Ich leider schon massig Thermo-Becher in der letzten Jahren getestet. Mit mäßigem Erfolg. Der Becher von Designletters hat mich nicht nur optisch sondern vor allem funktionell überzeugt.
Ich bin begeistert 🤩.
Tee bleibt lange warm, nichts läuft aus und sieht soooo mega gut aus.
🥰
Bei der Reinigung des Deckel ist mir die kleine Gummidichtung in den Abfluss gefallen…weg…Mist😵💫.
Kurze Anfrage beim Support und umgehende Hilfe durch Versendung eines neuen Gummi.
Mega!!!
Herzlichen Dank 😊
16 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Claudia,
vielen herzlichen Dank für deine tolle Bewertung und dein Vertrauen in unseren Thermo-Becher! Es freut uns sehr, dass du sowohl mit Design als auch Funktionalität so zufrieden bist. Schön, dass unser Support dir schnell weiterhelfen konnte – dein Lob geben wir gern weiter! Viel Freude weiterhin mit deinem Becher.
Dein Design Letters Customer Service Team 🌸🌸🌸
Support that didn’t support — luckily the store did
I had a very mixed experience with Design Letters.
The store in Copenhagen was great — the staff were friendly and helped solve my issue quickly and without any problems.
However, the online customer support was frustrating and honestly not helpful. I had contacted them before my order was shipped to make a change, but this was not properly handled, which led to unnecessary complications.
There were several misunderstandings and unclear answers, and at times the responses just made things more confusing instead of helping.
I honestly think the situation would have been easier to solve without involving support at all.
In the end, the issue was only resolved by going directly to the store.
So: great experience in the store, but the customer support really needs improvement.
15 de abril de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Frederik,
Thank you for sharing your feedback. We’re glad to hear you had a great experience at our Copenhagen store and that our staff were able to assist you promptly. We sincerely apologize for the frustrations caused by our online customer support and appreciate your honesty. Your comments highlight areas we need to improve, and we are committed to making the support process clearer and more efficient. Thank you for your patience and understanding.
Your Design Letters Customer Service Team 🌸🌸🌸
In case of a complaint
In case of a complaint, you have to send the package back to Denmark. If I had known that beforehand, I would never have ordered. As for the products themselves — when unpacking, the large “Made in China” label immediately caught my eye… the items were packaged carelessly. The jewelry looks nice but feels cheap and is definitely not worth the price. I will never order from there again.
22 de outubro de 2025
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Christian,
Thank you for your feedback.
We regret that you were not satisfied with the products.
However, we would like to clarify that returns are, of course, free of charge. For defective or damaged items, we always issue a full refund immediately. Returning the product is unnecessary for sustainability reasons.
However, we would like to point out that "dislike" is unfortunately not a valid reason for a return. Similarly, the fact that our products are manufactured in Asia is not a hidden defect. Our customer service team would have gladly provided you with this information beforehand if it had been an important factor in your purchasing decision. We regret that the products did not meet your expectations and acknowledge your criticism regarding the packaging.
Sincerely, Your Design Letters Customer Service Team 🌸🌸🌸
Jeg købt to kopper med bogstaver på……
Jeg købt to kopper med bogstaver på… det ene kop var revnet ved levering, jeg har skrevet til jer for 4 dage siden, men har intet hørt fra jer? Så er da ret skuffet
23 de março de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Sandra
We read your review with regret, but unfortunately, we cannot understand the reason for your dissatisfaction. Our records show that we received your initial email on March 25th at 6:30 PM, and our customer service representative responded on March 26th at 7:50 AM. This corresponds to a response time of less than 24 hours, which is considered very fast for our service.
Should you have any further questions or concerns, please do not hesitate to contact us. We want to ensure your complete satisfaction and look forward to your feedback.
Your Design Letters Customer Service Team 🌸🌸🌸
!!!Køber aldrig noget her igen!!!
!!!Køber aldrig noget her igen!!!
Købte et armbånd til min kæreste i julegave efter tre måneder går armbåndet i stykker under almindelig brug uden at det havde været udsat for belastning eller hang fast i noget og så skriver jeg til dem fordi jeg synes det er lidt for dårligt så får jeg at vide at de ikke vil give hende et nyt og og det eneste de kunne gøre var at give mig 25 % og gratis fragt og synes simpelthen det er for dårligt at armbånd til 600 kr.
16 de março de 2026
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Mr. David Lind Larsen,
Thank you for your feedback. We are very sorry that the bracelet broke – normally, a piece of jewelry like this doesn't just break like that. Because the bracelet is delicate, it can unfortunately be damaged by pulling too hard. We understand your frustration and ask for your understanding that we can only replace products with manufacturing defects.
Your Design Letters Customer Service Team 🌸🌸🌸
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