Hmmmm…. I dag hvor nethandel er den foretrukne måde at handle på, undrer det mig at man ikke enten vedlægger en returlabel eller muliggører download af en sådan, på hjemmesiden. Nej… man skal have en... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Très beau bijou, conforme aux photos. Envoi et réception rapide. Et un Sav hyper réactif, professionnel et commerçant! Merci beaucoup
A empresa respondeu
Einfacher Bestellvorgang, schnelle verfolgbare Lieferung. Nach kurzer Zeit war leider ein KidsBecher kaputt- der Kundenservice (herzlichen Dank an Julia) hat sofort sehr nett reagiert und wenige Tage... Ver mais
A empresa respondeu
Ich bin sehr zufrieden. Die gelieferte Ware ist sehr schön und begeistert. Wir hatten eine Reklamation, hier war Julia für uns zuständig. Sie war sehr freundlich und hilfsbereit und wir haben sofort e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
DESIGN LETTERS is a Danish Design Company founded in 2009. Currently, DESIGN LETTERS is represented in more than 900 design shops worldwide.
Informações de contacto
4,4
Excelente
239 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dejligt nemt og hurtig levering 🙂
6 de dezembro de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Kære Lene,
Tusinde tak for din fine anmeldelse!
Den sætter vi meget pris på🌸️
De bedste hilsner,
Design Letters
Hi all GLS delivery schedule
Hi all,
I'm not satisfied with the delivery GLS. The tracking number has not been updated daily. I wrote to the customer service, they provided me a link with the details of the delivery date and time. I was waiting at home but the parcel has not been delivered. The website GLS has not been updated yet.
6 de dezembro de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Sabrina,
Thank you for sharing your experience with us.
We apologize for the inconvenience caused by the delay and the lack of updates from GLS.
Unfortunately, an unexpected outage with the carrier disrupted their usual service, and we understand how frustrating this was.
We're glad our customer service team was able to assist and that your issue has now been resolved. As a gesture of apology for the delay, we have provided you with a 20% refund, and we hope this helps make up for the trouble caused.
We’re continuously working to ensure a better delivery experience for our customers and will also be addressing this issue directly with GLS.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us again.
Thank you for giving us the opportunity to make things right!
All the best
Your Design Letters Service Team🌸
Toller
Toller, schneller Kundenservice: nach erfolgter Bestellung wollte ich noch mehr kaufen und nahm mit dem Kundenservice Kontakt auf. Umgehend wurde die Bestellung storniert und ich konnte eine neue aufgeben. Heute habe ich die Ware, wie immer, zu meiner vollsten Zufriedenheit erhalten.
Ganz lieben Dank…
6 de dezembro de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hallo Melanie
Vielen Dank für Deine positive Rückmeldung.
Es freut uns zu hören, dass Du mit unserem Service und unseren Produkten zufrieden bist.
Wir wünschen Dir viel Freude mit Deiner Bestellung
Alles Liebe
Dein Design Letters Service Team 🌸
I love the design
I love the design. The products are available in many shops, but the items I was looking for were only available directly from Designletters. Fast shipping.
Unfortunately the shipping costs are a bit high, but what can you do to get what you want.
9 de novembro de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Miriam,
Thank you very much for your positive feedback!
We are pleased to hear that you love our products and our service.
We wish you a lovely day!🌸
All the best
Your Design Letters Customer Service
Super complicated to send Things back
Super complicated to send Things back.
I would expect that this is a Customer Service, but it’s not free and (!) easy. And nobody can tell you how much it cost and how is the most easy Way to send something back.
Why is it not possible to change something you may wrong ordered, in a shop?
Not really inviting to order something there again.
22 de agosto de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dears,
Thank you for your feedback.
We try to make our return policy as clear as possible, including the requirement for customers to arrange their own return shipping.
We understand that this process can be frustrating, and we appreciate your input as we work to improve the experience for everyone.
Best regards,
Design Letters❤️
Die Ware ist bis auf den Anhänger sehr…
Die Ware ist bis auf den Anhänger sehr Gut und schön ausgefallen. Ich habe versucht eine meiner acht Ketten für den Anhänger zu benutzen was leider nicht möglich ist weil die Öse so schmal ist das keine von meinen passt! Wenn nur die Ketten aus ihrerKollektion passen wäre es schön wenn man es dazu schreiben würde 😊 trotz alledem sehr schöne Ware und ich werde auch weiter bei euch Shoppen 🛒☺️
19 de agosto de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Heike,
Thank you for your feedback!
We're delighted to hear that you're pleased with the quality and appearance of our products.
We apologize for the issue with the pendant’s bail being too narrow for your chains.
We appreciate your suggestion about indicating if only our collection’s chains are compatible and will certainly consider adding that information for future customers.
We're glad to know that you still enjoyed your shopping experience, and we look forward to welcoming you back to our store! 😊🛒
Best regards,
Design Letters
Wunderschöne Kette, aber primitiv verpackt
Gerade kam die Kette mit Anhängern an. Sie sind wie erwartet schlicht und wunderschön. Schade nur, dass sie in einem Briefumschlag kam ohne Geschenkverpackung und ohne die angekündigte Tasche.
So schöne Dinge sollten geschmackvoller versendet werden.
5 de agosto de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hey, Hey und Hallo
Vielen Dank für Dein Feedback. 😊
Es tut uns sehr leid von dem Fall zu hören und wir entschuldigen uns für die Unannehmlichkeiten.
Natürlich kann es immer einmal zu Packfehlern kommen.
Bitte sende uns eine E-Mail mit Deiner Bestellnummer an: info@designletters.dk.
Selbstverständlich werden wir Dir dann gerne Ersatz zusenden.
Es freut sich auf Deine Mail
Dein Design Letters Kunden Service🌸
Hurtigt & effektivt 👍👍
28 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hej Johanne,
Tusinde tak for din fine anmeldelse!
Den betyder meget for os🌸️
De bedste hilsner,
Design Letters
Amazing customer service!
I contacted customer service having lost the rubber seal to one of the cups, and they replied quickly and sent a replacement in record timing, honestly thank you to Bénédicte for her fantastic service!
23 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Gillian,
Thank you so much for your review!
Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again soon!
Warm regards,
Design Letters
Manglende svar på reklamation, men hurtig levering
UPDATE: Jeg modtog dagen efter denne anmeldelse en mail fra dem med en voucher; rabat på næste køb. Desuden blev det rigtige bogstav leveret til døren dagen efter, og jeg kunne beholde det forkerte bogstav. Jeg er meget tilfreds.
Jeg har bestilt nogle sorte træ bogstaver. Jeg modtog hurtigt de bestilte varer. Men jeg har fået et bogstav for meget af en slags og til gengæld et bogstav for lidt af en anden slags. Jeg har forsøgt at kontakte dem på både mail og telefon for at få rettet fejlen, men de svarer desværre ikke på nogen af delene.
22 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hej Merete,
Tak for din feedback. Vi er kede af at høre om din oplevelse og undskylder for enhver ulejlighed, det har medført.
Vi har været i kontakt med dig via e-mail og håber, at vi har løst problemet til din tilfredshed. Hvis der er noget mere, vi kan gøre, er du altid velkommen til at kontakte os direkte.
Vi sætter stor pris på din feedback, da det hjælper os med at forbedre os. Vi håber at få mulighed for at byde dig velkommen igen i fremtiden og give dig en bedre oplevelse.
Med venlig hilsen,
Design Letters
Great customer service!
A letter was out of stock so I received an email saying that I will be refunded. The problem is that without this letter, the word doesn't mean anything now! I asked for entire refund and received it after a few days. Thanks for your professionalism.
16 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Milou,
Thank you for your feedback. We apologize for the inconvenience caused by the out-of-stock letter.
We're glad we could resolve it to your satisfaction. If you need any further assistance, please don't hesitate to reach out to us directly.
We appreciate your understanding and feedback, as it helps us improve. We look forward to the opportunity to serve you again and provide a better experience in the future.
Best,
Design Letters
Hurtig ekspedition og ingen problemer.
Hurtig ekspedition og ingen problemer.
Vil anbefale dem varmt
14 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hej Else Marie,
Tusinde tak for din fine anmeldelse✨️
Vi sætter stor pris på din feedback.
De bedste hilsner,
Design Letters🌸️
J'aime les produits mais les bouchons…
J'aime les produits mais les bouchons en plastique sont extrêmement fragiles ! Pourquoi ne pas les faire dans une matière plus résistante ? Je viens d'en acheter 4 car, avec les frais de port, c'est coûteux. J'ai également acheté un collier avec deux médaillons. Je les trouve jolis sauf la couleur de la chaîne qui fait bon marché.
2 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dear Mimie,
Thank you for your feedback. We appreciate your kind words about our products.
We are sorry to hear about the issues with the plastic caps. Your suggestion to use a more durable material is valuable, and we will definitely consider it for future improvements.
Regarding the necklace, we are glad you like the design but regret that the chain's color did not meet your expectations. We strive to provide high-quality products, and your input will help us improve.
Thank you for your purchase and for taking the time to share your thoughts. We hope to continue serving you in the future.
Best,
Design Letters
Excellent customer service
I bought a beautiful ring but within a week I lost the stone if it. I was sad because I loved the ring and I was disappointed in the quality compared to the price. I reported it to the customer service. They reacted prompt, kind and replaced the ring within a week. It was such a nice experience and gave me trust in Design Letters and mankind :)
8 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hello Monika,
Thank you very much for your positive feedback!
We are pleased to hear that you love our products and our service.
We wish you a lovely day!🌸
All the best
Your Design Letters Customer Service
Totally love it!
Totally love the pendants, the mugs and the letter boards... even if it is a bit expensive, I think it's worth it because they are all so so beautiful!!!
13 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Felis,
Thank you so much for your review and kind words!🌟
We wish you a lovely day!🌸
Beautiful Pendant
Beautiful Pendant, I love it!
Delivery was very quick.
11 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Hi Mona,
Thank you so much for your review!🌟
We are glad you loved it.
Wish you a lovely day!🌸
Wonderful!!
Wonderful!!! The Products are incredible, and there are so fast with shipping, love it!
1 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Dears,
Thank you so much for your wonderful review!
We're thrilled to hear that you love our beautiful products and appreciate the fast delivery.
Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again soon!
Warm regards,
Design Letters
Schmuck
Ich liebe den Schmuck, bin froh etwas reduziert bekommen zu haben. Schnell geliefert. Auch die Vasen mag ich sehr.
1 de julho de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Silvia,
Vielen Dank für Deine positive Rückmeldung.
Es freut uns sehr zu hören, dass Dir unsere Produkte und unser Service gefallen.
Wir wünschen Dir weiterhin viel Freude mit Deinen Bestellungen und hoffen Dich bald wieder als Kundin begrüßen zu dürfen.
Viele liebe Grüße
Dein Design Letters Team❤️
Resposta da DESIGN LETTERS
Dear Barbara,
Thank you so much for your wonderful review!
We're thrilled to hear that you love our beautiful products and appreciate the fast delivery.
Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again soon!
Warm regards,
Design Letters
Es ist wirklich traumhaft,wie…
Es ist wirklich traumhaft,wie unkompliziert und schnell die wunderschönen Produkte zu Hause ankommen.
Dankeschön 😊
24 de maio de 2024
Opinião espontânea
Resposta da DESIGN LETTERS
Liebe Kerstin,
Vielen Dank für Deine positive Rückmeldung.
Es freut uns zu hören, dass alles zu Deiner Zufriedenheit war
Wir wünschen Dir viel Freude mit unseren Produkten.
Dein Design Letters Kunden Service
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.