DFS furniture Republic of Ireland Opiniões 

If you are looking for furniture that won't last, then DFS is your choice, cheapest material on the market "chinese imported" mostlt, horrible sofa cusioninng, fabric color fades away .. all this happed to use in within 2 years of owning a set of poer recliner sofas from DFS and by the 3rd year we got rid of the whole set.
complete waste of money, I'll never by from them or even recommend

Disgraceful service. We were waiting 10 weeks for the sofa. It arrived today and every piece was ripped and damaged. Even the 2 drivers were shocked. Paid 3.5k euro and this is incredibly shocking and scandalous. They took all back as we are not accepting this. Disgraceful service. Just dont have words to describe how unprofessional this pseudo company is. No one even checked the quality of it before packing. Absolutely horrible and lack of respect towards customers

The only reason i gave them one star is that you can't give them none (or negative stars). Appalling experience. The good news first is that when sofas were eventually delivered, were ok. The bad news is the admin in reaching that stage. You need to pay pre delivery, which is fair enough, and I transferred the dosh to the DFS bank account I was told to. Turns out the wally in their customer service dept gave me their UK bank account number, not the Irish one - and it took DFS then several weeks to transfer the cash between their organisations and refusing to deliver the goods to me until they had done so - despite agreeing that I had paid for them! Duffy by name and totally duff by nature!! Avoid like ebola virus.

Id rate it less if possible. Delayed our furniture by over a month having already waited three months for delivery! Advised we needed to pay in full before arrival of items and now are advising we cant cancel without loss of at least 20% of costs which is nearly 1200e. Advised tough luck its in the contract!

Very bad experience with DFS sadly. Always loved the look of their furniture. Bought a large corner couch (Joules velvet), paid for premium cushion filling after testing a display sample at Galway branch. Display model had very firm cushion that held shape. After only a couple of months of minimal use, the couch cushions were lumpy with big dips between each seat and holes you would sink into, certainly not the same as display model at time of upsell. Customer service was very bad sadly and issue was not rectified by technician who visited. Phone support suggested couch was overused after barely a few months of use and claimed cushions would need to be taken off to be fluffed up regularly (which does not resolve the issue of the terrible quality cushion filling). No follow up after recent visit. Very disappointing overall as a statement couch is a big expense.

I will never ever buy anything from this company again. And will mot recommend it for anyone.

More then 3 month and still no sign of delivery. They are lying to you.

Very disappointing with this company.

I wish I didn't purchase it.

I will never and ever visit this shop again.

I wish I could give you 0 star

Lovely sofa, but our front door was damaged on delivery of the sofa. Because we don’t have CCTV footage, DFS have washed their hands of any responsibility.
This is the worst service I’ve ever received, and after paying probably the highest delivery charge. I will never purchase from DFS again

I’m extremely disappointed with this entire experience.

I ordered a sofa in December after being clearly assured by the sales team that it would be delivered by the end of February. Although the contract mentioned a 3-month timeframe, I confirmed multiple times before purchasing and was repeatedly promised that delivery would be on time. Based on those assurances, I went ahead with the order and paid the full amount upfront.

Now it’s the end of March, and only after लगातार chasing for updates was I informed that the delivery is delayed by another month. Even worse, the store has no visibility on where the sofa is or when it will actually arrive. For such a high-value purchase, this level of uncertainty and lack of accountability is completely unacceptable.

After raising a complaint, I was promised a callback within 72 hours — which never happened. Since then, I’ve tried contacting them through every possible channel, but no one is reachable. It feels like once there’s a delay, customer support simply stops responding.

What’s even more frustrating is that despite all these delays and poor service, I’m being told I cannot cancel the order without losing half of my money. That is extremely unfair given that the company has failed to meet its own commitments.

I specifically chose to order in-store to avoid issues I’ve faced with online purchases before. I followed up every week and was consistently reassured — yet here I am, still without a sofa months later. To add to the irony, I’ve already received emails about “sofa care,” but I don’t even have the sofa yet.

This company seems to have no respect for customers’ time or money. They are quick to advertise and sell, take full payment in advance, and then delay delivery for months while continuously extending timelines without hesitation or proper communication.

Overall, this has been a very poor and stressful customer experience, marked by lack of transparency, broken promises, and no reasonable resolution. I would strongly advise others to think twice before purchasing

Sinead at DFS Carrickmines is knowledgeable, efficient and very friendly. Highly recommended

Hi bought my sofa paid in full for my sofa at the start of December 2025 in dfs carraigmines, was told it would b here in for the end of February 2026 ,today's date 21st of March and now the next excuse is they have lost the sofa ,no help what so ever in finding the right manager to talk to iv spoke to about 9 different people, so nice taking ur money ,not so nice finding ur sofa ,please do not buy from this place its not worth the hassle. 😡😡😡

A fantastic experience.
I spent a long time in the shop deciding what was best for my needs. I was looked after by Omar who was extremely helpful and had lots of advice. He had great knowledge on all of the collections and was able to advise me of all the options that were available to me. I am really looking forward to receiving my San mateo corner suite. I will be recommending dfs.

Want to spend money and never get your sofa? DFS are your people! 4.5k down the drain? Yes! Promised delivery date? No thank you! Generic emails and absolutely 0 information when calling? Yes, perfect!

3 months of waiting and my couch is nowhere to be seen or heard of, apparently it's stuck with the "supplier" and they can't get through to them at all!

Never buying a product from them ever again and I advise everyone to stay as far as way as possible from this horrid company.

We were told our sofa would arrive on the 31st Jan 2026 so we disposed of our old sofa. Our sofa never arrived and we still have no sofa a week later. I have been transferred to six different people within the so called customer care service and none of them can give me a delivery date.its very upsetting. I will never do business with dfs again. The worst customer service I’ve ever dealt with.

Went in today to order a new sofa, the whole process was easy and quick, Isabelle looked after us so well. She was so patient even when we were indecisive. Props to her. Looking forward to receiving the sofa.

Very poor customer service. I ordered a chair which arrived and I’m happy with that but I paid €20 more for easy glides. These never arrived. 3 months later and no sign after several requests for calls back and many emails but no follow up thread. It’s shocking how something so simple cannot be resolved after such a long time. I will think of doing business elsewhere in future.

0/5. Ordered a plain storm recliner sofa. The finish on it did not replicate what I ordered. Then they said i have to pay €195 to get the sofa taken away. They've some ckeek

I actually don’t know how these people are still open in Ireland . I was treated like I was wasting the staffs time the girl could not be bothered to answer any questions and kept looking at her phone like I was keeping her for something . Went to a competitor close by and the total opposite they could not do enough for me and never pushed. Bad experience in Blanchardstown dfs

We ordered a sofa took 2 months longer that expected date then we got the extra coverage for leather care, when it was needed we were told we were not covered, if I can give you one bit of advice stay away from DFS, we have had more positive experiences with smaller firms

I purchased a foot stool guaranteed delivery latest mid December- after numerous attempts to find out delivery time I found out it wont arrive until 23rd of December and I won't receive it, I requested a refund on numerous occasions the store manager is to call me going on weeks now. The customer service is disgraceful no call backs no response. I just want my money back and go elsewhere. I do not recommend DFS let you down and not able to speak to the store, requests constantly fobbed off ringing UK and same just fob you off. Keep saying another 72 hours another 72 hours DO NOT USE THIS COMPANY! POOR CUSTOMER SERVICE 😢 No product no refund Update Dfs delivered a used display model and tried to make out it was my item their UK service told me Im right my item is still getting shipped - I'm sick of making calls and emails I'll be dropping the item back and demanding a full refund

We purchased sofas based on a pre-Christmas delivery guarantee. However, the sofas will not arrive before Christmas.

I have called customer service three times. Each time, I was told they acknowledged the sofas were supposed to be delivered earlier, that the issue had been noted, and that someone would call me the next day. No one followed through.

Delays can happen, but the lack of proactive updates and the repeated failure to revert is unacceptable. Anyone considering buying from here should be aware that the customer service is not merely poor; it is effectively negative