DFS furniture Republic of Ireland Opiniões 

"our team aim to answer your call in 5 minutes" is the most frustrating thing to listen to on the phone when you're on hold for an eternity. It's a lesson to shop local as you can ring the store where you purhcased your sofa from if you purchase it locally. We had horrendous issues with the delivery and in fairness the store manager in Blanchardstown, the branch that we bought the sofa in, did ring at one stage, but he said he'd sort the delivery issue and phone us back the next day and never did. The women and men that I spoke to in the customer service were so courteous and so kind - however, unfortunately, I would swap that for someone rude who was able to get through to the delivery team that kept failing to deliver the sofa. The DFS delivery team must run completely seperately to the customer service people as it was painful to try sort out the delivery issues. The delivery team had my wrong postcode (no idea how as it was correct on all correspondance up to that point, including on the order) and they never rang to double check the postcode or ask for any delivery information, not one phone call was made, they were happier to mark it as a failed delivery, each week, and bring it back to the depot. You can phone DFS customer service until you're blue in the face but that won't change it. The sofa to be fair is lovely, and the team who set it up were lovely, and the people on the customer service line were lovely, but it was an awful experience to sit but couchless waiting on failed deliveries week after week.

Top sales team polite and did not rush

Knowlegable sales person who gave great customer service.

Sofa damaged on delivery in May 2025 and now nearly end of November 2025 and it's still not fixed.Worst company in the world to deal with.Would definitely not recommend.

So ive been having ongoing problems with dfs im severely disabled I paid cash instore 2 weeks ago for power recliners to suit my needs £1677.00 I got rid of my furniture after they confirmed delivery that delivery didn't turn up customer services from both delivery company and dfs was well below par admitted by themselves, they couldn't give a date for delivery because of stock delays my issue is if you have no stock of said items why take my money last week I was told I could have refund manager would send me link so I could input my bank details (even though they should be giving me cash has that's how I paid) this email has not been forthcoming so im struggling to get my money back i can't buy else where has i can't afford to and I will be lucky to get furniture this side of Christmas im upset and heartbroken all rolled into 1, I contacted them yesterday they said 21 days before it can be processed ( even though was told 7 to 10 days by manager and the CEO said they would issue it quicker ) today I contacted them 3 days before they will contact me so enough is enough will contact Solicitor today, I'v emailed CEO 4 times about all of this no 1 cares! If I could give this company 0 I would so let down sat in my bed till they decide to pay up!

Experience was very good . Had great help in choices sizes colors and what would fit and what would not . From beginning to end a joyful time, can wait to receive our new corner unit , with 5 yrs
guarantee on spills and accidents , no limit on how many call outs. 🥂

I believe that my report is going to be the first of many! 12 weeks ago I ordered two 2 seat sofas which were delivered within 2 weeks. Delivery guys were great and helped my wife and I put them in situ no complaint at that point. I also ordered at the time a single reclining chair. Unfortunately the delivery date was kept to 12 weeks and stating that the chair would be delivered to DFS on the 11th of November. The date was changed to the 25th at the last moment.
After all the time waiting I contacted the call centre and appeared to get the most unhelpful agent available. They were unable to give any reason as to the delay and had no record on their system. Also that they would get a person to call me back with a reason for the delay. So at this present time I have not much confidence in a firm date. All I can state is that watch this space!

If I could give a “0” star I would. I purchased quite a few things from DFS that included a dining set, 3 beds, 3 mattresses, cushions and some other items.
We spent quite a lot of money in one super king size mattresses that was supposed to offer the comfort needed. It’s quite poor quality. The springs go down on the left side to the point that it looks like a hole.the mattress was purchased at the end of 2023, according to customer service is out of guarantee and said that they could only provide me with a third party company telephone number and they could do maintenance to the mattress at an extra cost.
Regarding the dining set, the leather of the chairs are peeling out.

Two years into owning a DFS Freya sofa and it is still giving a horrible strong glue odour of every day, had the service team out to look at it and it a quick spray of fabreeze, they were told it wouldn't solve the problem as it is a glue issue, really disappointed with their attitude and furniture, stay clear of these cowboys

We ordered a sofa on 18th September as it was in store and was marked fir immediate delivery. Now nearly a month later it is still sitting in Edinburgh warehouse when it should have been sent to Glasgow. It still hasn't been uplifted from Edinburgh and because it was "immediate delivery" we got rid of our old sofa. Now we have nothing to sit on and their lousy customer service cannot tell us when it will be delivered.
All in all a poor show. I know where we will not be going should we need to renew sofa... Anywhere but DFS.
They say they have 4.8 customer review score on Trust Pilot.... Well this is one unhappy customer who in their experience a 1 star review is all they are worth

Lucy was superb and very knowledgeable

Having purchased 2 leather sofas and a footstool at a cost of £2300 about a year after the Covid epidemic first the footstool filling lost all its firmness so then had a guy visit and suggested leaving the stool in the sun to recover the firmest ( really? ) or heat with a hair dryer second visit another guy fitted more thicker foam which was better than just a pity the guy left the leather far from equal on all sides.Worst nightmare was having to send one of the sofas back to get the head rest areas fitted with more fitting as they were so out of shape so when the sofa was returned it looked as it had been deliberately ruined as the front was not fitted properly the back was all distorted and black marks were all in various places so refused to except it and told the delivery guys to take the 3 items back as they did and down came a temporary sofa that looked as if it had come from a building site we put up with it for a few days of covering the disgusting thing up then dumped it outside ready for collecting and put up with garden recliner chairs for 3+ months when instead of 2 separate coloured sofas they we’re both the same colours so had to have another 3+ months for the correct coloured sofa which may I add cost another £600 as the original supplier had ceased trading ( What a surprise ) After all the stress we were then offered a pitiful £150 compensation for all stressful experience
So wish we had read the lousy reviews about this company!!!!!!!

Stan, MK Store was great. Thanks.

Bought two sofas from DFS they are rubbish cushions at back & seat do not line up had to return these

DFS are a joke of a company.
I got the Velocity sofa bed in 2021 and was told it is for perminant use, lies.
after a year i approched them to ask for help to get a new mattress as the perminant use one turned out not to be perminant and they couldnt care less, the lady in our local shop looked at me as if i had 2 heads and said they cant help me so i called them and got the same answer that they cant help me.
i spent my own money on a new one and now that needs replacing. i called again last week to ask for help and was told we cant do anything as its out of
warranty so that to me sounds like they could of helped me in 2022 but was waiting for the warranty to run out so it wont cost the company.
i wish i had read all the bad reviews as i would never had used them and this is on top of a metal component that broke that left the bed unusable and its took months before they fixed it and left me sleeping on the floor. NEVER EVER AGAIN WILL THEY GET MY HARD EARNED MONEY.

Asolute rubbish, padding on seat cushion gone flat , had someone out toook at it and they told me I had to move around so they would flatten all the same worst thing I've ever bought £2225 down the drain, UTTER RUBBISH!!!

very.helpful.today from dfs sales.staff.nothing.was to.much.trouble.helped.me.to.choice.right.sofa.and.colour,thankyou.dfs plymouth

NOT FIT FOR PURPOSE - TERRIBLE QUALITY

I had a sofa and chair delivered in Feb 2024 and the fibre filled back cushions on the settee and chair are awful and not fit for purpose.

The back cushions are 3 individual strips of fibre which have completely collapsed in on themselves. Every day, I have to remove them from the covers and spend about 10 minutes for each cushion (up to ½ an hour for all 3) pulling, shaking, bashing and manipulating the fibres to 'plump' them back up. I am actually sweating after doing this, it is like a work out. The internal material holding the 3 lots of fibre together is actually ripping from doing this. Then as soon as you sit down and lean against the backs, they just collapse again and there is no support what so ever. They look absolutely awful and I end up with terrible backache. There is loads of baggy fabric as the fibre no longer fill the covers.
I was told in the shop when I bought the sofa that they would need ‘plumping’ each day and I accepted this as I have had settees before from DFS which I had to plump each day. But this is terrible quality fibre and a terrible design.
I called DFS and some guy come around today to have a look. He started off very pleasant. Took one of the backs out of its cover and bashed it about. He admitted it was bad design but it is the nature of having a fibre back – they are not very good. I asked what I could do and he said take it to an external company and pay to have foam put in the back!!!! Why should I have to pay to do this?
I asked if I could have the backs changed or replaced - he said no as this would make it a bespoke settee and chair and they don’t do bespoke!!!!
I explained it is so uncomfortable - he said comfort is subjective!!! I asked him to sit on the settee to see if he thought it was comfy, he refused.
I asked if I could take this further and he said I could email in a complaint, but DFS would only go by what he puts in his report, so basically a waste of time.
I asked him what was the point of him coming out today, as all he has done is admit it's a bad design and foam is better and advised me to pay someone to replace, and I will just have to live with it. He just shrugged his shoulders at me to this question.
At this point I told him to leave as there was no point in him being in my home any longer talking to me as in a very condescending manner and as though I was stupid.
So, even though he told me it was pointless complaining, I have emailed a complaint today to DFS. This furniture is not fit for purpose and I want something done about it. The shop told me they would just need plumbing each day - not bashing for half an hour. The settee and chair have been mis-sold to me. I want the backs replaced otherwise I will go to trading standards as these are not fit for purpose.

Sofa we just spent £2000 on arrived today with pulls on the cushions after speaking to customer services and store staff they told us they would be repairing the cushions and the cushions would not be replaced their policy is to repair not replace it’s left us disappointed, let down and feeling we weren’t getting what we paid for we will now have to take another day off for a service engineer to fix it.

With the experience received when you have a problem wouldn’t buy anything from DFS again poor experience when you have a problem don’t give a shit once they have your money

I just wrote an awful review for dfs and Holly M quickly responded. I was not sure the first time I had phoned,2020, just before lock down, thank you. I recently phoned on the 14th August at 3.30 about the 15 yr guarantee. The lady made an appointment for a technician from Emmiera group to come and take a look at my sofa to assess it. He said all the reassuring words, agreeing with me on different points, then left saying he would submit a report to dfs. A few hours later I received an email to say that putting my sofa back to how it was previously would cost me £335. I dont understand Holly why you have no record of this.