dialcare.com Opiniões 88

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Ilene Bosscher is a warm, professional counselor. She is patient, kind and helpful. I would recommend her to anyone. The Dialcare platform is annoying to deal with. I have a hard time making appoin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very quick response by great doc with helpful treatment options. I was amazed at how easy and effective the DialCare process was and appreciate the doctor's help!!

A empresa respondeu

Classificada 5 em 5 estrelas

I am actually writing to say that I was stuck in the virtual waiting room recently and Grace, a Dial Care agent actually called ME to see if everything was ok, if the doctor had called yet, which he h... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Edited to add response.. As of today 12/08/2024, I am still unable to use DialCare. I have called several times before (not today) to fix things. Today I was not able to log in with multiple attemp... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

DialCare is an innovative leader in telemedicine committed to helping people improve their overall health and well-being by providing affordable access to virtual care. DialCare offers seven comprehensive, high-demand telehealth solutions, including a Physician Access program that provides 24/7/365 access to non-emergency care from a national network of U.S.-based, fully credentialed physicians and virtual primary care for long-term care of chronic conditions through dedicated physicians; a Mental Wellness program that provides virtual counseling and psychiatry through licensed mental health professionals for mental and behavioral care; a Teledentistry program for 24/7/365 access to consultations with licensed dentists video or phone chat; and a Virtual Vet program that provides 24/7/365 access to guidance and information from licensed veterinary professionals. DialCare’s easy-to-use telehealth plans are available to consumers nationwide, regardless of insurance status. For more information on DialCare, please visit DialCare.com.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

88 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Excellent

Excellent, professional and qualified counseling services. The DialCare help line for details such as ; login and password, etc is efficient and kind. I couldn't be more pleased. Thank you.

8 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

DC is such a blessing to my family

DC is such a blessing to my family. I have an autistic son and he needs help. The therapist is so understanding and has a great relationship with my son. I am so thankful.

27 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

HAVING AN ISSUE OVER A HOLIDAY WEEKEND…

HAVING AN ISSUE OVER A HOLIDAY WEEKEND WAS A STRESS IN ITSELF! HOWEVER, I RECEIVED A CALL FROM A PHYSICIAN IN A FEW MINUTES TIME AND RECEIVED HIS OPINION. HE THEN SENT IN A PRESCRIPTION. I AM FEELING SO MUCH BETTER! SO HAPPY I DID NOT HAVE TO GO TO URGENT CARE, AS MY PRIMARY CARE DOCTOR WAS NOT AVAILABLE.

25 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and Easy -

When I first started using DialCare, I set myself up easily. When I went to add my son, I didn't understand how to do it, so I called customer service. They walked me through it, and it was so easy. Every time I use it for myself or my kids, the response time for a physician to get online is so fast and easy. They are always so helpful and really find out what is happening and how they can help. I love having this access. It gives me peace of mind and am so very grateful for all of the Doctors who choose to do this to help others any time of day! Thank you!

13 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient help!!

Efficient, no-nonsense help!!

14 de maio de 2024
Opinião espontânea
logótipo da dialcare.com

Resposta da dialcare.com

Hi Michael! We're proud to offer customers like you quick and convenient care. Thanks for the great review!

Classificada 5 em 5 estrelas

Great platform, great counselors!

This is a great platform. The counselors available are very knowledgeable, caring, and competent. They have helped me achieve significant improvement of my situation

11 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Experience!

The call center agent and physician were terrific. I got a call back in about 45 minutes. It was so easy, I was stunned. Loved it. Thank you.

9 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Time saver and preferred method for medical care!

The enrollment process through Allstate Health Solutions, the ease of using the website to set up the medical profile and the appointment. Response time of the Doctor calling, I did not feel rushed, she was caring and listened. I received a text 5 minutes after we hung up from my pharmacy to confirm receipt of prescription. I received medical advice and services in less than 30 minutes from my desk at work. Highly recommend this service.

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect Dr.Care

Dial care makes seeking out of physician quite wonderful. Where I live it’s about an hour to the doctor so that saves me about three hours out of my day for something that I could get care for online. Excellent quality, Thank you DialCare for being there.

1 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The service was great and convenient

The service was great and convenient. I did have a little trouble logging in, but I was helped on the phone. My physician asked alot of questions, and I was given a prescription and picked it up the next morning. I am already feeling much better, and I saved the hassle and expense of going to urgent care. This will be my go to method of care, unless it requires an in person visit. Well done!

16 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Used for a dental emergency

Used for a dental emergency as my dental office was closed. I wish the Dr that I spoke to was local as I wld change providers immediately. Great experience and he helped tremendously.

14 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Inconsistent counselors and not user friendly portal

I spoke to several counselors through Dialcare. Most of them were great to speak to. One counselor kept having to reschedule the appointment, then finally just didn't show up. Another one would show up, but the dialcare portal is not very user-friendly. It will NOT let you back into the appointment meeting if you ever get disconnected. The counselor doesn't try to contact you or anything if you get disconnected or if their tech is not working, and you have no way of reaching the counselor. If you call customer service they just tell you to reschedule. Once I tried to reconnect to the meeting for the whole 30 min of the appointment time to no avail, very frustrating! If you try to join the appointment on your phone the portal tech function is even worse. also, 30 min appointment for counseling is definitely not enough, especially if you are spending 30 min trying to get connected with the counselor on their janky portal.

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The doctor listened carefully

The doctor listened carefully, asked pertinent questions, and was able to provide precise assistance over the phone by calling in a prescription for me. I appreciate this method of care so much as it is easy for me and alleviates UC, ER and clinic care for greater needs.

4 de janeiro de 2024
Opinião espontânea

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