Ilene Bosscher is a warm, professional counselor. She is patient, kind and helpful. I would recommend her to anyone. The Dialcare platform is annoying to deal with. I have a hard time making appoin... Ver mais
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Very quick response by great doc with helpful treatment options. I was amazed at how easy and effective the DialCare process was and appreciate the doctor's help!!
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I am actually writing to say that I was stuck in the virtual waiting room recently and Grace, a Dial Care agent actually called ME to see if everything was ok, if the doctor had called yet, which he h... Ver mais
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Edited to add response.. As of today 12/08/2024, I am still unable to use DialCare. I have called several times before (not today) to fix things. Today I was not able to log in with multiple attemp... Ver mais
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Informações sobre a empresa
Escrito pela empresa
DialCare is an innovative leader in telemedicine committed to helping people improve their overall health and well-being by providing affordable access to virtual care. DialCare offers seven comprehensive, high-demand telehealth solutions, including a Physician Access program that provides 24/7/365 access to non-emergency care from a national network of U.S.-based, fully credentialed physicians and virtual primary care for long-term care of chronic conditions through dedicated physicians; a Mental Wellness program that provides virtual counseling and psychiatry through licensed mental health professionals for mental and behavioral care; a Teledentistry program for 24/7/365 access to consultations with licensed dentists video or phone chat; and a Virtual Vet program that provides 24/7/365 access to guidance and information from licensed veterinary professionals. DialCare’s easy-to-use telehealth plans are available to consumers nationwide, regardless of insurance status. For more information on DialCare, please visit DialCare.com.
Informações de contacto
Estados Unidos da América
- dialcare.com
Great service but needs a little improvement
Our first time using this service and though the 2 people I spoke with, customer service and the doctor, in the end, it fell short with a misdiagnosis. Long story short, our baby has a severe rash with bumps all over his body with low grade fever. With the appointment being over the phone, there's no way for the doctor to throughly access our baby, or any patient, and diagnosed him with what he thought it was. The next day we brought him in for a 2nd opinion (DialCare call was on a Sunday) and found that he really has a very severe case of hand/foot/mouth. The intentions were good, the service was good but the execution just missed the mark. So not an overall terrible experience since the meds he prescribed still helped ease some things but it certainly didn't start helping the process stop. I'm not sure if DC has a video option but I'd be willing to pay a fee for 24/7 video telehealth when needed. We'll use this service in the future when needed but we'll probably wait till the next working day to bring in our kiddos for physical assessments when needed.
11 de setembro de 2022
Opinião espontânea
Resposta da dialcare.com
Hi Vic, this is Lindsey from DialCare. Thank you for sharing your experience! Our quality assurance team has been notified and they are looking into this to make improvements. Please also know that should you choose to use DialCare again for future consultations, all members have access to video consultations available through our web portal and mobile app! Thank you again for your feedback.
Everything went great as always!
Everything went great as always. The only criticism I have is the legal disclaimer. You should only have to listen and agree to it if it has changed in some way. Please find a way to streamline getting into queue. Thanks for getting me out of a very painful issue!
30 de agosto de 2022
Opinião espontânea
Resposta da dialcare.com
Hi, this is Lindsey from DialCare. We’re happy to hear you’re enjoying our services. We always appreciate customer feedback on how to improve our program, and your suggestion has been passed along to our team. Thanks for the great review!
Resposta da dialcare.com
Hi Luzmaria! We're happy you enjoyed your experience with us. Thanks for the great review!
Limited options, but good overall
I have recently begun to use this service and am overall satisfied with the experience. My one complaint is that there really aren't many providers to choose from. I suppose that changes based on location, but where I am only 2 options show up for counselors and it can be hard to get an appointment. The first provider I saw, I didn't feel I could connect with at all, so I cancelled the sessions with her. Thankfully, the second one I talked with has been incredibly helpful and I look forward to future sessions with her. She is helping me to take control of my anxiety and process my triggers. Having an option for virtual counseling is really wonderful and I'm glad I am able to use this service
2 de agosto de 2022
Opinião espontânea
Resposta da dialcare.com
Hi Terri, this is Lindsey from DialCare. We're so glad to hear you're enjoying sessions with your counselor! We're happy to report that we are actively expanding our network to offer more providers soon. Thanks for the review, and I wish you the best on your mental wellness journey!
Dialcare has been here when I needed…
Dialcare has been here when I needed them. Thank you!
2 de agosto de 2022
Opinião espontânea
Resposta da dialcare.com
Hi Tanya, we're happy to be there for all your telehealth needs. Thanks for the great review!
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