Diamonds Factory New Zealand Opiniões 

74
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and... Ver mais

Classificada 5 em 5 estrelas

I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... Ver mais

Classificada 3 em 5 estrelas

For a large price and investment, communication is key. Being unable to contact anyone via phone and with emails not being returned initially, was worried I'd been scammed. I'd suggest improving that... Ver mais

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Informações sobre a empresa

  1. Ourivesaria
  2. também em
  3. Designer de jóias
  4. Fabricante de joalharia

Sobre Diamonds Factory New Zealand

Escrito pela empresa


Shop Engagement Rings

Shop Wedding Rings

Shop Diamond Earrings

Shop Gemstones

Our Story

Contact Us


Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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4,7

Todas as opiniões

(74)

11 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company to deal with

Great advice in person meeting and ordering process and communication was great. Product arrived exactly how I expected, lovely ring!

11 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended – beautiful jewelry and superb service

I stumbled across this company while searching for the perfect pair of diamond earrings for my partner’s 50th birthday. To be honest, I was a little hesitant at first because I’ve been burnt by online shopping in the past. But after doing some homework to make sure they were credible, I decided to take the leap and ordered the 3-prong round diamond studs in silver.
I’m so glad I did. The service was top tier from start to finish. They kept me updated every step of the way and provided both the certificates of authenticity and a formal valuation. When the earrings arrived, the packaging was beautiful too, arriving in a lovely bag and a stunning presentation box. I couldn't be happier with the whole experience. I highly recommend them and will absolutely buy from them again.

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Diamond Factory - Engagement Ring Review

I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and services.

12 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy and stress free

From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommend

22 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great experience with Kellen

I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressure for me to make a decision on my purchase. When I made the decision to purchase, the order was completed efficiently and the communication re time frame and delivery was perfect. I received an email advising me that my stones had arrived in the country, then more emails to advise of their dispatch from the factory. They arrived just two weeks after the date of my order. Am absolutely delighted with my sapphire and diamond earrings. Great value.

12 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Buying an engagement ring

The process was super simple and my consultant Lareianha was really helpful finding the perfect size and design. The engagement ring was exactly what I wanted and was very reasonably priced. Absolutely recommend!

21 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

In LOVE with my new ring!!!

In LOVE with my new ring!!!
I ordered a white gold ring with a 1ct marquise diamond and two pear shaped diamonds on the side and it is absolutely stunning! The shine of this ring is impecable! I cant stop smiling!!! Thank you Diamonds Factory NZ

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Returned wedding ring purchase

I bought what I thought would be my wedding band from diamonds factory NZ. I went into their store in CBD and Anisha was great with the consultation. She gave us the option to pay 50% of the deposit for the ring I wanted, then pay the final 50% when the ring arrived in store.
When I brought it home I realized that the gold of my engagement ring (which was from Canada) was slightly different from this ring. I was nervous to return it as I wasn’t sure if I’d be refunded fully but was really happy with the process. Full refund onto my original payment method and literally no hassle at all. Would definitely trust this business with a future ring purchase.

20 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Black diamond infinity…

I love my black diamond infinity necklace. The chain doesn't get caught in my hair and I have not taken it off since it arrived. The customer service was excellent, they responded back to me very quickly. The delivery time was 3 weeks. I am a very happy customer

2 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Impressed with the final engagement ring. A much superior product at a much cheaper price than other retail outlets. I checked the company registration to find that Diamond Factory New Zealand has been running for a long time. I found the customer service excellent. Patient and helpful as I had many questions, wanting to get the right ring for my partner. I would definitely recommend this company for those who want high quality jewelry, have a month to wait for production and shipping and are taking into consideration value for money.

29 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality ring & great service.

Great, easy company to deal with. The ring was just what we wanted & expected. Extremely high quality.
I wouldn't hesitate buying from Diamonds Factory again.
Cheers.

27 de março de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Mike,

Thank you so much for your wonderful review! We’re thrilled to hear that the ring was exactly what you wanted and that you’re pleased with its quality. It’s fantastic to know that your experience with us was a positive one.

We truly appreciate your trust in Diamonds Factory, and we’re always here to assist you with any future purchases. If there’s anything else we can help with regarding your previous order or if you have any other questions, please don’t hesitate to get in touch. We value our returning customers and are always happy to assist you.

Kind Regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

The ring was beautiful and looked…

The ring was beautiful and looked exactly as it did in the picture. The service was amazing too. And the customer care team looked after us well.

22 de outubro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Rovin,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zeland!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

Excellent website

Excellent website. Quality goods at excellent prices.

22 de outubro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Linda,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We’re thrilled to hear that you’re happy with your order, our website, and the excellent service from our team in New Zealand!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,

Diamonds Factory Customer Service

Classificada 4 em 5 estrelas

Very nice ring

Very nice ring. Thought I was purchasing from a local NZ manufacturing jeweller but was surprised to see my ring track from Mumbai and resizing if required had to be sent to Sydney.

22 de outubro de 2024
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Resposta da Diamonds Factory New Zealand

Dear Catriona,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our NZ team !

We understand your surprise regarding the production and resizing process. To ensure the highest quality and craftsmanship, we manufacture our items in London. Specifically, we create the settings of our products (rings, earrings, pendants, etc) alone without the main stone. After that, they are shipped to Mumbai (fee-free) where we set the main stone and then distribute them globally through our distribution facility.

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

Process was easy

Process was easy, I didn't go custom made but purchased one ready to g for click and collect. Communication was good the entire time and the is good and as expected.

22 de outubro de 2024
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Resposta da Diamonds Factory New Zealand

Dear Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We’re delighted to hear that you’re pleased with your order and the exceptional service from our team in Christchurch, New Zealand!

If you need any further assistance with your previous order, or if you have any other questions or concerns, please don’t hesitate to reach out. We truly value our returning customers and are always here to help.

Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

My girlfriend absolutely loved the ring…

My girlfriend absolutely loved the ring I bought from you guys and said it was the most perfect thing ever. Verry happy purchase and will look with you guys in the future>

22 de outubro de 2024
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Resposta da Diamonds Factory New Zealand

Dear Ahi,

Thank you so much for your wonderful feedback! We're thrilled to hear that your girlfriend loved the ring and that it made such a special impression.

We’re so happy you had a great experience, and we look forward to serving you again in the future!

Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

everything went well

everything went well, first meeting discussing the ring type, size etc and ordering it to get it here on time which it did!, i wa very happy with that! and the ring was beautiful! thankyou.

22 de outubro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Matthew,

Thank you so much for sharing your experience with us! We’re delighted to hear that everything went smoothly, from the initial meeting to the timely delivery of your ring. It’s wonderful to know you were happy with both the service and the beauty of the ring. We truly appreciate your kind words and are so glad we could help make your purchase special.

If you need any further assistance with your previous order, or if you have any other questions or concerns, please don’t hesitate to reach out. We truly value our returning customers and are always here to help.

Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

This pendant necklace was for my 30th…

This pendant necklace was for my 30th wedding anniversary so it was an exciting purchase. I’ve loved it since I received it and wear it all the time. I love its spark lines, robustness and yet delicacy

6 de fevereiro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Helen,

Thank you so much for sharing your experience with us! We’re honored that you chose our pendant necklace to celebrate such a special occasion as your 30th wedding anniversary. It’s wonderful to hear how much you love it, and we’re thrilled that it brings you so much joy with its sparkle, strength, and delicate beauty. Thank you once again for your trust in us, and we wish you many more happy anniversaries ahead!

Kindest regards,

Diamonds Factory Customer Service

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