We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... Ver mais
A empresa respondeu
The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and... Ver mais
I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... Ver mais
For a large price and investment, communication is key. Being unable to contact anyone via phone and with emails not being returned initially, was worried I'd been scammed. I'd suggest improving that... Ver mais
A empresa respondeu
Escrito pela empresa
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney , Austrália
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great advice in person meeting and ordering process and communication was great. Product arrived exactly how I expected, lovely ring!
Absolutely stunning jewels at affordability. I custom created my piece and im so glad, so worth the wait.
I stumbled across this company while searching for the perfect pair of diamond earrings for my partner’s 50th birthday. To be honest, I was a little hesitant at first because I’ve been burnt by online shopping in the past. But after doing some homework to make sure they were credible, I decided to take the leap and ordered the 3-prong round diamond studs in silver.
I’m so glad I did. The service was top tier from start to finish. They kept me updated every step of the way and provided both the certificates of authenticity and a formal valuation. When the earrings arrived, the packaging was beautiful too, arriving in a lovely bag and a stunning presentation box. I couldn't be happier with the whole experience. I highly recommend them and will absolutely buy from them again.
I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and services.
From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommend
I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressure for me to make a decision on my purchase. When I made the decision to purchase, the order was completed efficiently and the communication re time frame and delivery was perfect. I received an email advising me that my stones had arrived in the country, then more emails to advise of their dispatch from the factory. They arrived just two weeks after the date of my order. Am absolutely delighted with my sapphire and diamond earrings. Great value.
The process was super simple and my consultant Lareianha was really helpful finding the perfect size and design. The engagement ring was exactly what I wanted and was very reasonably priced. Absolutely recommend!
In LOVE with my new ring!!!
I ordered a white gold ring with a 1ct marquise diamond and two pear shaped diamonds on the side and it is absolutely stunning! The shine of this ring is impecable! I cant stop smiling!!! Thank you Diamonds Factory NZ
I bought what I thought would be my wedding band from diamonds factory NZ. I went into their store in CBD and Anisha was great with the consultation. She gave us the option to pay 50% of the deposit for the ring I wanted, then pay the final 50% when the ring arrived in store.
When I brought it home I realized that the gold of my engagement ring (which was from Canada) was slightly different from this ring. I was nervous to return it as I wasn’t sure if I’d be refunded fully but was really happy with the process. Full refund onto my original payment method and literally no hassle at all. Would definitely trust this business with a future ring purchase.
I love my black diamond infinity necklace. The chain doesn't get caught in my hair and I have not taken it off since it arrived. The customer service was excellent, they responded back to me very quickly. The delivery time was 3 weeks. I am a very happy customer
Impressed with the final engagement ring. A much superior product at a much cheaper price than other retail outlets. I checked the company registration to find that Diamond Factory New Zealand has been running for a long time. I found the customer service excellent. Patient and helpful as I had many questions, wanting to get the right ring for my partner. I would definitely recommend this company for those who want high quality jewelry, have a month to wait for production and shipping and are taking into consideration value for money.
Friendly and helpful service and great prices.
They were just as kind and helpful with the resizing process.
I can gladly recommend them.
Great, easy company to deal with. The ring was just what we wanted & expected. Extremely high quality.
I wouldn't hesitate buying from Diamonds Factory again.
Cheers.

Resposta da Diamonds Factory New Zealand
The ring was beautiful and looked exactly as it did in the picture. The service was amazing too. And the customer care team looked after us well.

Resposta da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand
Very nice ring. Thought I was purchasing from a local NZ manufacturing jeweller but was surprised to see my ring track from Mumbai and resizing if required had to be sent to Sydney.

Resposta da Diamonds Factory New Zealand
Process was easy, I didn't go custom made but purchased one ready to g for click and collect. Communication was good the entire time and the is good and as expected.

Resposta da Diamonds Factory New Zealand
My girlfriend absolutely loved the ring I bought from you guys and said it was the most perfect thing ever. Verry happy purchase and will look with you guys in the future>

Resposta da Diamonds Factory New Zealand
everything went well, first meeting discussing the ring type, size etc and ordering it to get it here on time which it did!, i wa very happy with that! and the ring was beautiful! thankyou.

Resposta da Diamonds Factory New Zealand
This pendant necklace was for my 30th wedding anniversary so it was an exciting purchase. I’ve loved it since I received it and wear it all the time. I love its spark lines, robustness and yet delicacy

Resposta da Diamonds Factory New Zealand
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