Diamonds Factory New Zealand Opiniões 

74
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and... Ver mais

Classificada 5 em 5 estrelas

I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... Ver mais

Classificada 3 em 5 estrelas

For a large price and investment, communication is key. Being unable to contact anyone via phone and with emails not being returned initially, was worried I'd been scammed. I'd suggest improving that... Ver mais

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Informações sobre a empresa

  1. Ourivesaria
  2. também em
  3. Designer de jóias
  4. Fabricante de joalharia

Sobre Diamonds Factory New Zealand

Escrito pela empresa


Shop Engagement Rings

Shop Wedding Rings

Shop Diamond Earrings

Shop Gemstones

Our Story

Contact Us


Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

74 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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4,7

Todas as opiniões

(74)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Was a great experience from start to…

Was a great experience from start to end.

22 de outubro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Customer,

Thank you for taking the time to share your experience with us, we truly appreciate your kind words. We’re also thrilled to hear that you’re satisfied with both your order and the service from our team in New Zealand!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

Wonderful shop

We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for both formal and casual occasions, and wearing the ring makes us feel very comfortable. We would like to express our respect for Ben's polite customer service and handling of the products.

22 de outubro de 2024
logótipo da Diamonds Factory New Zealand

Resposta da Diamonds Factory New Zealand

Dear Max,

Thank you so much for sharing your experience with us!
We’re honored that you chose us to create a special ring to commemorate your 20th wedding anniversary. It’s wonderful to hear that Ben’s support and advice helped guide you through the process, and that the ring is both beautiful and versatile for any occasion.

We truly appreciate your kind words about Ben’s customer service and care throughout. Your satisfaction means a lot to us, and we wish you many more years of happiness and love!



Kindest regards,

Diamonds Factory Customer Service

Classificada 5 em 5 estrelas

Fantastic!!

Ben was wonderful and very supportive throughout the whole process! He helped me choose both engagement ring and wedding bands - making sure I found something I loved but could also afford!!

22 de outubro de 2024
Classificada 5 em 5 estrelas

Clear, Direct, and Communicative

The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results.

I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers.

In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!

15 de julho de 2024
Classificada 5 em 5 estrelas

Personalised service and so caring

Personalised service and so caring, patient and helpful so we could find the perfect engagement ring for us.

Even helped my partner in a wheelchair to the bathroom while I spent time browsing!

22 de outubro de 2024
Classificada 5 em 5 estrelas

Excellent all round

I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.

1 de junho de 2024
Classificada 5 em 5 estrelas

Beautiful

Great communication and experience from ordering to delivery.

Very very happy with final product.

22 de outubro de 2024

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