Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Ver mais
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Leia as opiniões dos outros
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Ver mais
A empresa respondeu
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Ver mais
A empresa respondeu
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Informações de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3,7
Aceitável
137 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick and efficient service
I ordered 4 pairs of lightning adapted wired earphones and I love them. Delivery was right on time and couldn’t be happier right now
8 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Scott,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Came as expected and everything was…
Came as expected and everything was spot on.
8 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Nathan,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
All as promised
All as promised - will definitely use them again!
5 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Leigh,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Genuine item
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth.
I had tried cheap versions but outgoing sound on calls was not clear
Very happy with service and price
5 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Decent prices
Decent prices, items as described with no issues. Speedy delivery. Will use again
5 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Afternoon,
Thank you for your positive feedback regarding our products and services. We're delighted to know that you had a good experience with us.
Hope to see you again with us.
Kind Regards,
James
Customer Relations
Efficiency ✨
Dickens service was incredibly efficient. They are so useful although delivery charge is at home its peak. Thank you for the delivery, product works perfectly fine. My headphones are compatible with my devices.
5 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Afternoon,
That's really great to hear, you're one of our regular customers. Thank you for rating us and giving us 5-Stars.
We hope to see you again in the future.
Kind Regards,
James
Customer Relations
Quicker than expected
Bought 2 different cables, and was prepared to wait extra for free delivery, however they came in just a couple of days! Good prices, and seem to be good quality so far
1 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear JG,
Thank you for the wonderful review :)
We wish to see you again in the future.
Kind Regards,
James
Customer Relations
Ordered and delivered quick no problems…
Ordered and delivered quick no problems great service
1 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Christina,
Thank you very much for this feedback and for liking our products. We're happy to know that you're very satisfied.
We wish to serve you again :)
Kind Regards,
James
Customer Relations
Simple to order
Simple to order, quick delivery and effective communication.
1 de julho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Paul,
We must say that you have won our hearts, the way you took some time to analyze us in a detailed way is admirable.
We would love to see you again with us in the future.
Once again thank you very much for all this :)
Kind Regards,
James
Customer Relations
Extremely good experience
Extremely good experience, item purchased works perfectly. Very good value for money
27 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Maureen,
Thank you for the 5-Star review, this will help us a long way and encourage our team :)
Hope to see you again.
Kind Regards,
James
Customer Relations
Great company delivery on time
24 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Shane,
Thank you for the 5-Star review, this will help us a long way and encourage our team :)
Hope to see you again.
Kind Regards,
Finn
Customer Relations
Ordered 2 x 2 chargers but only 1x1…
Ordered 2 x 2 chargers but only 1x1 arrived. I emailed company who checked and confirmed their error and another 1x1 was sent out first class so great customer service.
Happily buy from again.
24 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Andy,
Thank you very much for the feedback and 5-Star rating.
We'll try our best to serve our customers in the same way and make them happy :)
We hope that you will come again.
Kind Regards,
James
Customer Relations
Resposta da Dickens Direct
Good Morning,
Thank you very much for the 5-Star feedback. This will encourage our team.
We hope to see you again with us.
Kind Regards,
James
Customer Relations
Really fast service
20 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Morning,
We love positive reviews from the customers the reason why we aim the extra mile to satisfy them. You're our valued customer and your review means a lot to us.
Thank you for the 5-Star :)
We would love to serve you in the future as well.
Kind Regards,
James
Customer Relations
Great pricing and fast and efficient…
Great pricing and fast and efficient service.Iwould use this company again.
19 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Andrew,
Thank you very much for the feedback and 5-Star rating.
We'll try our best to serve our customers in the same way and make them happy :)
We hope that you will come again.
Kind Regards,
James
Customer Relations
Earbuds lightning for IPhone
Happy with my iPhone lightning earbuds, good sound & fit well in my ears.
19 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Afternoon,
Thank you for the 5-Star review, this will help us a long way and encourage our team :)
Hope to see you again.
Kind Regards,
Finn
Customer Relations
An amazing customer experience from…
An amazing customer experience from beginning to end. Product exactly as described and as expected. Was kept updated throughout the process.
Would certainly recommend anyone to shop here. It will be one of my first stops in the future.
19 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Robert,
We must say that you have won our hearts, the way you took some time to analyze us in a detailed way is admirable.
We would love to see you again with us in the future.
Once again thank you very much for all this :)
Kind Regards,
James
Customer Relations
Excellent service
Excellent service. Delivery was extremely quick…. much quicker than listed on the website and order arrived well packaged. Very pleased with the quality of the product and have already recommended Dickens Direct to others! :)
18 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Dear Mr,
Thank you very much for the feedback and 5-Star rating.
We'll try our best to serve our customers in the same way and make them happy :)
We hope that you will come again.
Kind Regards,
James
Customer Relations
Super quick delivery and just what I needed
The Apple iPhone 12 charger arrived really quickly, which was great as my husband was going away and taking his one with him!! It works very well and I am very pleased with it.
18 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Afternoon,
Thank you for the positive review.
We're happy that you had a good experience with us.
Hope to see you again with us.
Kind Regards,
James
Customer Relations
Fast & reliable service will use again.
18 de junho de 2022
Opinião espontânea
Resposta da Dickens Direct
Good Afternoon,
Thank you very much for your 5-Star review :)
We appreciate, your business with us.
Kind Regards,
James
Customer Relations
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