I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Leia as opiniões dos outros
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver mais
Informações sobre a empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos da América
- sales@direct-brand.com
- direct-brand.com
I ordered a part
I ordered a part, was shipped next day air. Received the part and it was defective. Contacted you and another was shipped out next day air and equipment is up and running. Excellent customer service all the way. Thank you..
8 de agosto de 2025
Correct Item, worked perfect
They sent the correct deflectors (unlike an experience I had from another vendor). Shipping was quick and the price was great.
23 de julho de 2025
Excellent communication and very fast…
Excellent communication and very fast shipping of an igniter for a Lynx gas grill. Definately recommend!
12 de junho de 2025
Very fast service
Very fast service. Product was as described. My grill is back up and running, a few days after ordering.
9 de junho de 2025
Great value and arrived quickly!
19 de maio de 2025
excellent customer service
excellent customer service, quick shipping. return was a breeze, great company to work with.
9 de maio de 2025
Great Experience!!
We needed part ASAP, & they got it shipped out the next day! I sent email with some concerns & got response quickly! Very Happy!
1 de abril de 2025
Part was 1/4 longer in the furnace and…
Part was 1/4 longer in the furnace and is rubbing on the furnace door. Otherwise the inducer blower runs good.
1 de abril de 2025
HVAC parts
I used to work in the HVAC field and every supply house near my home. Wanted to sell me a combustion motor for over $750. So, I'm glad I did my research and found this company because it saved me a lot of money.
3 de março de 2025
The convection blower replacement …
The convection blower was an exact match. The removal was a challenge and most of the rear of the stove needed to be removed.
25 de fevereiro de 2025
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