I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Leia as opiniões dos outros
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver mais
Informações sobre a empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos da América
- sales@direct-brand.com
- direct-brand.com
Sent wrong part and slow service response
Was sent a different part than the one advertised and ordered. When I reached out to the sales department for help, they sent me a return label with no explanation on if I'll be getting a refund or if what I ordered will be sent. It also took several days to even get a response to the original email and I'm still waiting to hear back about whether I'll get a refund or the right parts.
Product Review for Fireplace Blower
Product Review for Fireplace Blower
I purchased this fireplace blower because the listing looked perfect for what I needed. The shipping was incredibly fast—much quicker than I expected, which was great. However, I was disappointed when I received the product. The blower that arrived was smaller than the one shown in the picture.
While the product works fine and gets the job done, it’s not exactly what I thought I was purchasing. The seller should definitely update the photos to reflect the actual product so future buyers aren’t misled. Overall, it works as advertised, but transparency in the listing would improve the shopping experience.
Rating: 3.5/5
Got the product quickly
Great deal on hard to find part.
Great deal on hard to find part., only negative was finding website.
very good price and fast shipping .
Lynx bbq grill parts
I have ordered other parts and it has always been a good experience. My last order arrived sooner than expected. They also have better prices. Bbq parts for lynx grill.
Quick delivery and resolution of an issue
Ordered an inducer blower. It showed up very quickly. Installed it, sounded like it had an issue. Contacted directly brands and they had a new one here in a couple days. Best experience I've had with a company and a parts issue, in a long time.
You guys made it easy for me once I…
You guys made it easy for me once I found the cross-reference number I was needing. But, shipping was a little pricey but nonetheless good job.
I needed assistance with several items…
I needed assistance with several items on multiple orders and Sam in Customer Service was amazing, checking stock, deliveries & researching all queries. Aways got back to me in good time with email updates which made the whole process easy. Will definitely use again and recommend to anyone.
JL
Fast and secure service with an easy…
Fast and secure service with an easy purchasing process
Great experience!
Direct Brand made shopping for the part I needed easy. They provided great communication about my order on up through delivery. The shipping was fast and the items were as described.
It was the wrong part
It was the wrong part, we are trying to return. Have left messages, no response back on how to return.
Great customer service.
tiring to do a return and can get no…
tiring to do a return and can get no response
Positive purchasing experience.
The part we ordered came in a very reasonable time. It was exactly as picture and made installation seamless. The shipping fee was also very reasonable as was the price of the replacement part. Would definitely order from this company again.
Had what I needed in stock and shipped…
Had what I needed in stock and shipped out quickly.
Easy website to navigate
Easy website to navigate. Fast service. Was not the first place I tried to order from.
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