Gregory was very clear & concise with regards my enquiry. He was very helpful & professional. I was very grateful for his assistance & I am happy with the outcome I reached in acquiring a new Life Ins... Ver mais

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I received great service from Tim today. He was extremely helpful and polite, and it was an extreme pleasure dealing with him. Well, done excellent customer service.
Liam was an absolute pleasure to talk to on the phone. He spoke very clearly, making it easy to understand what he was saying. He was polite, and just such a gentleman. Thank you Liam for making this... Ver mais
I lodge my enquiry - Staff member by the name of Kevin called . He was polite, professional and focus on the purpose as time is important . Ensure that all my enquiries are met and what I was offere... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Direct Cover
Escrito pela empresa

Informações de contacto
115 Pitt Street, 2000, Sydney, Austrália
- 1800 577 321
- care@directcover.com.au
- directcover.com.au
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Como esta empresa usa o Trustpilot
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Brilliant service
The handling and clarity of the policy was handled with care and understanding,
Thank you for a great service, Paige!
I’ll be honest—when I first received the call, I assumed it was just another telemarketing pitch I’d quickly move on from. But within moments, Paige completely changed that perception. From the outset, she was warm, respectful, and genuinely attentive. What stood out most was her ability to truly listen—she took the time to understand my questions and responded with clarity, patience, and impressive depth of knowledge. At no point did I feel rushed or pressured; instead, I felt informed, supported, and confident in the decisions I was making. Paige’s professionalism and communication skills are exceptional. She has a rare ability to break down complex information in a way that is both thorough and easy to understand. It’s no doubt that her approach and expertise were the key reasons I chose to proceed with the policy. In a space where customer service can often feel transactional, Paige delivered an experience that was genuinely personalised and trustworthy. She is a true asset to your organisation, and her level of service absolutely deserves recognition. Thank you, Paige—I sincerely appreciate your care and excellence service.
Paige was excellent with her…
Paige was excellent with her presentation & explaining everything to me clearly. She made the experience really good.
Hugh was very thorough and answered my…
Hugh was very thorough and answered my questions well. He had a lovely phone manner and made me feel confident with my decision to move forward.
Page had well spoken English which is…
Page had well spoken English which is rare treat these days and was very helpful in setting up the policy.
good service
Dani was very helpful great…
Dani was very helpful great communication overall good experience
Helping with understanding and life…
Helping with understanding and life insurance
Yes,life insurance My person was Andrew,10/10
Very helpful in explaining every detail of the policy.
Andrew was excellent was very happy with the whole policy
The man I had on the Phone was great…
The man I had on the Phone was great very polite explaining everything to detail and very patient excellence service
Very helpful
Helpful,
Polie and very understanding ,
And easy to understand .
I was very happy
The clear communication with the…
The clear communication with the representative Shayla. She was well spoken and clear. After discussions on a couple of things I did not feel I was happy about, Shayla was able to guide me through ,which I felt help me to continue with the insurance.
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