Gregory was very clear & concise with regards my enquiry. He was very helpful & professional. I was very grateful for his assistance & I am happy with the outcome I reached in acquiring a new Life Ins... Ver mais
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Leia as opiniões dos outros
I received great service from Tim today. He was extremely helpful and polite, and it was an extreme pleasure dealing with him. Well, done excellent customer service.
Liam was an absolute pleasure to talk to on the phone. He spoke very clearly, making it easy to understand what he was saying. He was polite, and just such a gentleman. Thank you Liam for making this... Ver mais
I lodge my enquiry - Staff member by the name of Kevin called . He was polite, professional and focus on the purpose as time is important . Ensure that all my enquiries are met and what I was offere... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Direct Cover
Escrito pela empresa
Informações de contacto
115 Pitt Street, 2000, Sydney, Austrália
- 1800 577 321
- care@directcover.com.au
- directcover.com.au
4,9
Excelente
911 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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The operator was nice and friendly
The operator was nice and friendly. She provided all the information I needed and answered all my questions. She was patient while I gathered some crucial information for the policy.
9 de março de 2026
Liam provided a good support getting…
Liam provided a good support getting the policy . Appreciate it.
8 de março de 2026
This is my first time and I so happy…
This is my first time and I so happy with everything I learned from the one person that has interviewed me
3 de março de 2026
Toby the Guy who was looking after me…
Toby the Guy who was looking after me was really helpful patient and informative.Was really easy to deal with and made me feel comfortable and at ease.I hung up feeling confident with the decision i had made.
5 de março de 2026
Awa, Brilliant Service
Awa, was very helpful. When I didn't understand something she was happy to give me an explanation or repeat anything I may not have heard properly. She is very knowledgeable in her job and her ability to be patient, caring and understanding is very commendable.
5 de março de 2026
Absolutely outstanding the consultant…
Absolutely outstanding the consultant that took my call was named Gregory he was extremely excellent explaining everything in detail while also limiting the amount of time it took to do so a real professional who went above and beyond too help me and my family I understood him clearly with no miscommunication whatsoever thank u so much for making this experience effortless im so happy and feel now some security incase something was too ever happen kindest regards dillon
4 de março de 2026
Excellent experience
Had a very smooth experience
Everything was straight forward
Thank you Paige for been so patient and explaining eveystep of the way.
Makes everything so.nice an easy when you come across professional personnel.
3 de março de 2026
He was well spoken and direct and a…
He was well spoken and direct and a nice bloke
3 de março de 2026
It was comprehensive and the…
It was comprehensive and the explanation on the savings was the best. Paige was patient and engaging throughout the call.
2 de março de 2026
Amazing customer service
The person I was speaking with was so warm and lovely, he made the whole thing so easy. He spoke very clear and direct but at a really friendly voice and made it more enjoyable.
3 de março de 2026
Lewis needs a pay raise…5 stars!!
Lewis was extremely knowledgeable and his communication with myself and my husband was beyond what we expected. It really made our decision easy to make.
3 de março de 2026
Customer service was great and…
Customer service was great and competitive premiums.
25 de fevereiro de 2026
The Customer service rep PAIGE
The Customer service rep. PAIGE was fantastic. She explained me the ploilcy details so clearly and helped me choose the right cover that i was very happy that I have choosed the right thing to secure my family.
2 de março de 2026
It was all handled very well
24 de fevereiro de 2026
Firstly I like to apologise on…
Firstly I like to apologise on forgetting the person's name.
He made the process easy and understandable and was very patient with me..lol
Throughout the whole conversation he was very professional. Thanks you
25 de fevereiro de 2026
“I was on the phone with him
“I was on the phone with him, and he was very helpful and professional. He explained everything clearly and made the process easy for me.”
27 de fevereiro de 2026
Fini was so lovely and understanding at…
Fini was so lovely and understanding at her work, I appreciate her and understanding me.
27 de fevereiro de 2026
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