Directflooring Opiniões 

299
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Spent over §£1000 on flooring was told they would accept any returns as long as the boxes were unopened total lies I had three boxes returned and the refused my refund stay well clear of these unrespe... Ver mais

Classificada 5 em 5 estrelas

Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver mais

Classificada 1 em 5 estrelas

Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver mais

Classificada 5 em 5 estrelas

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver mais

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3,4

Aceitável

TrustScore: 3.5 em 5

299 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Não respondeu a opiniões negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(299)

29 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Mixed review

The ordering online experience was quick and easy. But when my husband went to collect it with the order number, the guy is the store was quite cheeky and wouldn't give him the order because we didn't have a receipt, which I hadn't been sent. He ended up sorting it and getting the receipt emailed over. But if I had the order which showed an order number and proof of payment, not sure what his problem was

22 de junho de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 4 em 5 estrelas

Fast delivery to the isles

Fast delivery to the isles, did have to pay a little extra but worth it for a quality product.

24 de junho de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 5 em 5 estrelas

Good customer service

They delivered half the order but when I called they immediately recognised the issue and shipped (next day) the rest of the order with no quibbles.

10 de junho de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 5 em 5 estrelas

Everything was easy from order to…

Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it wouldn’t fit in the car, asked for it to be delivered and it was all sorted within minutes and delivered the next day. Would highly recommend buying from directflooring. Seafield branch 👍

9 de junho de 2024
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Resposta da Directflooring

Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!

Classificada 5 em 5 estrelas

Out of their way to be helpful!

Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They gave me good advice, gave regular updates and went out of their way to ensure everything went smoothly.
Well done guys and thanks for your help.

13 de junho de 2024
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Resposta da Directflooring

Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!

Classificada 3 em 5 estrelas

Online Ordering

Not the best online ordering or contact experience (no order confirmation/no response to email). However, I finally spoke to a member of staff who was very helpful. Goods delivered to remote location via courier - on time.

14 de junho de 2024
Opinião espontânea
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 3 em 5 estrelas

Could be better when ordering online

After placing my order onlin I received a call to ask what branch I would like to collect from but the computer systems between ordering online and branch are not compatable, pretty poor. Staff at collection were friendly and helpful.

7 de junho de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 1 em 5 estrelas

Not friendly staff

Not friendly staff, confusing with different prices from online, not helpful at all to the customers who spend money in your business

5 de junho de 2024
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Resposta da Directflooring

Thank you for your review, prices online & in store always stay the same, sincere apologies for any inconvenience caused,

Classificada 1 em 5 estrelas

Purchased floor boards but parts not delivered

Purchased floor boards
First off they only do curb side deliver so please beware as being a single mother with back problems I had to pay extra to get it up my flat
Then I realised my side boards were not included in order. Been trying to contact them for a refund or to send missing parts but they have gone silent

7 de maio de 2024
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Resposta da Directflooring

Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,

We offer a kerb side delivery as stated in the terms and conditions,

Classificada 5 em 5 estrelas

Great quality flooring

Great quality flooring , very quick delivery happy and would use again

22 de maio de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 1 em 5 estrelas
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Resposta da Directflooring

Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,

We offer a kerb side delivery as stated in the terms and conditions,

Classificada 5 em 5 estrelas

Absolutely fantastic service and Thomas…

Absolutely fantastic service and Thomas on customer service on the internet orders went out his way to help get the underlay I was looking very helpful and friendly definitely would not go anywhere else thanks Thomas for your help

8 de maio de 2024
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Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 1 em 5 estrelas

Never even chapped my door dumped the…

Never even chapped my door dumped the pallet at door and left had I not seen the lorry pull away would even have knew it was there

25 de abril de 2024
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Resposta da Directflooring

Thank you for your review, Our courier call when they arrive outside & are unable to dump the pallet without a conformation you are home, Thank you, Sincere apologies for any inconvenience caused,

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