Spent over §£1000 on flooring was told they would accept any returns as long as the boxes were unopened total lies I had three boxes returned and the refused my refund stay well clear of these unrespe... Ver mais
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Leia as opiniões dos outros
Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver mais
Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver mais
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver mais
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Great experience the people works with…
Great experience the people works with direct flooring are so friendly.

Resposta da Directflooring
Mixed review
The ordering online experience was quick and easy. But when my husband went to collect it with the order number, the guy is the store was quite cheeky and wouldn't give him the order because we didn't have a receipt, which I hadn't been sent. He ended up sorting it and getting the receipt emailed over. But if I had the order which showed an order number and proof of payment, not sure what his problem was

Resposta da Directflooring
Fast delivery to the isles
Fast delivery to the isles, did have to pay a little extra but worth it for a quality product.

Resposta da Directflooring
Easy to use website very prompt service…
Easy to use website very prompt service once bought product for pick up

Resposta da Directflooring

Resposta da Directflooring
Good customer service
They delivered half the order but when I called they immediately recognised the issue and shipped (next day) the rest of the order with no quibbles.

Resposta da Directflooring
Everything was easy from order to…
Everything was easy from order to delivery , the guys who delivered were fantastic. Ty. Price was cheap compared to others I had a look at, originally ordered to pick it up but arrived and realised it wouldn’t fit in the car, asked for it to be delivered and it was all sorted within minutes and delivered the next day. Would highly recommend buying from directflooring. Seafield branch 👍

Resposta da Directflooring
Out of their way to be helpful!
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They gave me good advice, gave regular updates and went out of their way to ensure everything went smoothly.
Well done guys and thanks for your help.

Resposta da Directflooring
Online Ordering
Not the best online ordering or contact experience (no order confirmation/no response to email). However, I finally spoke to a member of staff who was very helpful. Goods delivered to remote location via courier - on time.

Resposta da Directflooring

Resposta da Directflooring
Could be better when ordering online
After placing my order onlin I received a call to ask what branch I would like to collect from but the computer systems between ordering online and branch are not compatable, pretty poor. Staff at collection were friendly and helpful.

Resposta da Directflooring

Resposta da Directflooring
Not friendly staff
Not friendly staff, confusing with different prices from online, not helpful at all to the customers who spend money in your business

Resposta da Directflooring
Purchased floor boards but parts not delivered
Purchased floor boards
First off they only do curb side deliver so please beware as being a single mother with back problems I had to pay extra to get it up my flat
Then I realised my side boards were not included in order. Been trying to contact them for a refund or to send missing parts but they have gone silent

Resposta da Directflooring
Great quality flooring
Great quality flooring , very quick delivery happy and would use again

Resposta da Directflooring
The delivery service is very poor, my delivery left in the rain all day and these laminate flooring is not waterproof.
The delivery driver left the laminate flooring in the rain.

Resposta da Directflooring
Absolutely fantastic service and Thomas…
Absolutely fantastic service and Thomas on customer service on the internet orders went out his way to help get the underlay I was looking very helpful and friendly definitely would not go anywhere else thanks Thomas for your help

Resposta da Directflooring
Never even chapped my door dumped the…
Never even chapped my door dumped the pallet at door and left had I not seen the lorry pull away would even have knew it was there

Resposta da Directflooring
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