Spent over §£1000 on flooring was told they would accept any returns as long as the boxes were unopened total lies I had three boxes returned and the refused my refund stay well clear of these unrespe... Ver mais
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Leia as opiniões dos outros
Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver mais
Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver mais
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver mais
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They lied…
I was told by the city centres shop that they had no stock and I had to drive 30 mins to another direct flooring, only to be told the city centre shop had 80 packs of flooring in stock and they were lying. I also put down the flooring which didn’t seem the best quality the click mechanism seemed flimsy and would break off.

Resposta da Directflooring

Resposta da Directflooring

Resposta da Directflooring
lack of communication
lack of communication, had to remove off a pallet and handball it myself.
Also try to cancel order when placed it... But no reply until received my order, which I had no email to say was coming or what time etc. I had to ring up to get update or see if order gone through?

Resposta da Directflooring
I ordered flooring from Direct Flooring…
I ordered flooring from Direct Flooring before I’d bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

Resposta da Directflooring
A satisfied customer.
Direct Flooring staff were most helpful and a pleasure to do business with.

Resposta da Directflooring

Resposta da Directflooring
Easy to follow instructions from…
Easy to follow instructions from choosing flooring to payment 👌

Resposta da Directflooring
I’ve unfortunately given a one star…
I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

Resposta da Directflooring
Badly packed and damaged
Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.

Resposta da Directflooring
Salesman was very helpful and had…
Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family

Resposta da Directflooring
Sat on the couch
Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁

Resposta da Directflooring
Items damaged on receipt and it’s…
Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.

Resposta da Directflooring
Laminate flooring
Excellent service and quality very helpful would recommend to friends and family

Resposta da Directflooring
Really easy to order online and get an…
Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

Resposta da Directflooring
Communication is POOR once you e…
Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

Resposta da Directflooring
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