Directflooring Opiniões 

299
•
TrustScore: 3.5 em 5

3,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Spent over §£1000 on flooring was told they would accept any returns as long as the boxes were unopened total lies I had three boxes returned and the refused my refund stay well clear of these unrespe... Ver mais

Classificada 5 em 5 estrelas

Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver mais

Classificada 1 em 5 estrelas

Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver mais

Classificada 5 em 5 estrelas

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver mais

A empresa respondeu

Informações sobre a empresa


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

299 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(299)

29 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Good quality

Fast delivery and easy to order and fit

24 de agosto de 2024
logótipo da Directflooring

Resposta da Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!


Classificada 2 em 5 estrelas

They lied…

I was told by the city centres shop that they had no stock and I had to drive 30 mins to another direct flooring, only to be told the city centre shop had 80 packs of flooring in stock and they were lying. I also put down the flooring which didn’t seem the best quality the click mechanism seemed flimsy and would break off.

16 de agosto de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, We are sincerely sorry to hear you have not had the best experience with our branches, I can assure you we will look into this! Thank you.

Classificada 5 em 5 estrelas

Easy to order on line

Easy to order on line, converted my sizes for me.

23 de agosto de 2024
logótipo da Directflooring

Resposta da Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!

Classificada 1 em 5 estrelas

lack of communication

lack of communication, had to remove off a pallet and handball it myself.
Also try to cancel order when placed it... But no reply until received my order, which I had no email to say was coming or what time etc. I had to ring up to get update or see if order gone through?

15 de agosto de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, we do advise we offer a kerb side delivery as the courier will not enter your property, The invoice states the delivery date you will receive your order as a next day delivery service was selected, This was prioritised & dispatched as soon as we received it during operating hours, Thank you.

Classificada 5 em 5 estrelas

I ordered flooring from Direct Flooring…

I ordered flooring from Direct Flooring before I’d bought my new home. They were brilliant about me buying a couple of months early and then hanging on to it for me until we need it. Thank you so very much for doing that. Id recommend them to everyone.

30 de junho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review! We appreciate this sincerely,

Classificada 5 em 5 estrelas

A satisfied customer.

Direct Flooring staff were most helpful and a pleasure to do business with.

10 de agosto de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review! We appreciate this sincerely, & We will be sure to pass your feedback on.

Classificada 1 em 5 estrelas

I’ve unfortunately given a one star…

I’ve unfortunately given a one star rating not because the flooring is bad but because I paid for 15 packs, only received 14. When contacting them the next day I couldn’t get through on multiple attempts but I also have still not yet received an email back from them. Another down fall was having to pay £50 delivery charge to have it left on the pavement and being disabled the driver refused to help.

28 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, We do state we offer a kerb side delivery service, Sincere apologies for any inconvenience caused, Thank you

Classificada 1 em 5 estrelas

Badly packed and damaged

Badly packed, 10, out of 14 damaged, complained, sent photos, haven’t heard anything back since , poor customer service.

13 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Thank you!

Classificada 5 em 5 estrelas

Salesman was very helpful and had…

Salesman was very helpful and had knowledge of his work, could answer all our questions, we didn’t feel pressured into buying anything ..
Will recommend your company to friends and family

12 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 5 em 5 estrelas

Sat on the couch

Sat on the couch, ordered flooring, didn't have to go anywhere, Priceless 😁

17 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 1 em 5 estrelas

Items damaged on receipt and it’s…

Items damaged on receipt and it’s impossible to speak to someone and they do not reply to emails.

8 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you

Classificada 5 em 5 estrelas

Laminate flooring

Excellent service and quality very helpful would recommend to friends and family

9 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for taking the time to leave us a review. We appreciate it!

Classificada 5 em 5 estrelas

Really easy to order online and get an…

Really easy to order online and get an instant price for amount of flooring.
I also really appreciated the fact that they send an email to check what day suits best for delivery. On delivery day, the driver texts with an ETA.
Will be ordering from here again. Thank you so much!

30 de junho de 2024
logótipo da Directflooring

Resposta da Directflooring

Hiya, Thank you for such a positive review! We see you have now received your Flooring & we do hope this has exceeded your expectations! Thank you again!

Classificada 1 em 5 estrelas

Communication is POOR once you e…

Communication is POOR once you e received confirmation of payment and shipment that's it, I ordered flooring that was meant to be delivered next day and it was not I have tried to contact the company on the number provided which nobody answers and no message can be left as the voicemail is full! I have tried to send an email but it comes back as postmaster which means there's an issue with delivery, it feels like I've been scammed and it's very frustrating.

5 de julho de 2024
logótipo da Directflooring

Resposta da Directflooring

Thank you for your review, We do sincerely hope this has now been resolved, Sincere apologies for any inconvenience caused, Thank you.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais